Umwaka ushize, hafi 86% byamasosiyete murwego rwa serivisi zabakiriya yashyize imbere ishoramari muri AI nkigisubizo cyo kuzamura imikorere, naho 88% bari basanzwe bakoresha cyangwa bagerageza ikoranabuhanga kugirango bahindure igice cya serivisi zabo. Ibi ni ibyatanzwe mu gitabo cya gatandatu cy’ubushakashatsi bwakozwe na serivisi ya Leta ya Salesforce, guhera mu 2024. Uku kuri kwerekanye kandi ko kwiyongera kw’abakiriya, nk'uko byagaragajwe n’ubushakashatsi bwakozwe na JobHome, isosiyete izobereye mu gukemura ibibazo by’abakiriya ba kure, ivuga ko igabanuka rya 75% ry’ibibazo by’abakiriya kandi rikoresha ibiganiro by’ibikorwa bya serivisi by’abakiriya ba mbere.
Ibisubizo bitangaje byagezweho nyuma yikigo cyinjije ubwenge bwubukorikori bukora mubikorwa byabakiriya. Iyi gahunda, ihujwe niterambere rigenda ryiyongera mubyiciro byabakiriya, ishyira ikoranabuhanga nkibintu byingenzi mukubaka ingendo zinoze, zitemba, kandi zihariye, nta gutamba impuhwe zabantu. Mu guhangana n’amakipe aremereye ndetse no gusaba serivisi 24/7, icyemezo cyo gushora imari muri AI cyavutse nyuma y’impinduka zifatika ku isoko rya Berezile.
Ubushakashatsi bwa Salesforce bugaragaza kandi ko 88% yamaze gukoreshwa cyangwa kugerageza ikoranabuhanga mu gukoresha igice cya serivisi zabakiriya. Muri iki gihe, JobHome yahisemo icyitegererezo cy’imvange, aho AI ikora nk'intangiriro y'urugendo, gutangiza imirimo isubiramo nko gutanga inyemezabuguzi, kuvugurura amakuru yo kwiyandikisha, no gukurikirana amabwiriza, mu gihe abakozi b'abantu bakemura ibibazo bigoye bisaba gutega amatwi no gusesengura ibintu.
Hamwe nimiterere mishya, impuzandengo yigihe cyo gukora kubikorwa byoroheje yagabanutse kuva muminota 3 kugeza 10 kugeza kumasegonda 20 kugeza kuri 60. Igipimo cya mbere cyo gukemura cyiyongereyeho 25%, naho intsinzi yingendo yatangijwe na AI yazamutseho 38%. Byongeye kandi, habaye igabanuka rya 42% mu gukenera kongera guhura no kugabanuka gukabije kw'ibiciro byo gutererana guhamagarwa, mu nzego zimwe na zimwe nk'itumanaho, amabanki, na e-ubucuruzi byaragabanijwe kabiri. Ingaruka zagaragaye kandi mu buryo butaziguye mu myumvire y’abaguzi: amanota ya CSAT (kunyurwa) yazamutse agera kuri 20%, naho Net Promoteri Score (NPS) yiyongereyeho kugera kuri 15% mu mikoranire yahujwe na AI ihuriweho na serivisi z’abantu.
AI ikoreshwa na JobHome ishingiye ku buhanga bwo gutunganya ururimi karemano, ihujwe na moderi yibyara ubushobozi bwo gusobanukirwa imiterere, intego, ndetse n'amarangamutima y'abakiriya. Ubu bushobozi butuma urugendo rwabakiriya rwumvikana kandi rutemba, hamwe no guhererekanya byikora kandi byerekeranye nabakozi babantu igihe cyose bibaye ngombwa. Iyo ibi bibaye, ababikora basanzwe bakira amateka yuzuye yimikoranire, yihutisha gukemura kandi ikirinda gukora.
Nk’uko byatangajwe n'umuyobozi mukuru w'uru ruganda, Geraldo Brasil, ubu bwoko bw'integuro y'urugendo rw'ubwenge bwagabanije cyane ibirego bijyanye no gutinda, kwimurwa nabi, no kutabikemura. Ishyirwa mu bikorwa rya AI ryazanye kandi ibisubizo bifatika mu mikorere. Brasil agira ati: "Twanditseho 73% by'ibirego bijyanye n'igihe cyo gutegereza, kugabanuka kwa 75% ku birego bijyanye n'amakosa y'ibikorwa, no kugabanuka kwa 40% mu birego bijyanye na serivisi mbi. Mu buryo bunoze bwo gutangiza imirimo itita ku makosa no kugenzura imikoranire mu gihe nyacyo, twashoboye kumenya ibimenyetso byo kutanyurwa no mu gihe cy'ibiganiro, twemerera ibikorwa bifatika kandi bikosora mbere yuko umukiriya atanga ikirego ku mugaragaro."
N’ubwo urwego rwo hejuru rwikora, isosiyete ishimangira ko ikoranabuhanga ryatejwe imbere kugirango ribe umufatanyabikorwa wimikoranire yabantu, ntabwo ari umusimbura. Kwishyira hamwe hagati ya AI na serivisi zabantu birasuzumwa neza kuri buri cyiciro cyurugendo rwabakiriya. AI muyunguruzi, yujuje ibisabwa, kandi irayobora, ariko ntizigera ibuza kugera kubakoresha. Abakozi, nabo bashakishwa hibandwa ku mpuhwe kandi batozwa gukora bihuje n'ikoranabuhanga. AI ubwayo yiga ubudahwema amakuru yimikorere n'ibitekerezo byabakozi, bigira uruhare muri sisitemu ihora ihindagurika.
Umubano hagati yabakiriya na AI nawo wahindutse murugendo rwa JobHome. Ku ikubitiro, habayeho kurwanya ikoreshwa rya bots, byagaragaye nkinzitizi. Uyu munsi, abakoresha basabana nururimi karemano, bagaragaza ikizere mubisubizo, kandi bagakomeza gusezerana kugeza icyifuzo kirangiye. Nk’uko iyi sosiyete ibitangaza, icyerekezo ni uko AI igenda irushaho kuganira, gukora, no kuba umuntu ku giti cye, igahuza abakiriya mu buryo bwuzuye binyuze mu nzira zitandukanye nka chat, WhatsApp, hamwe na porogaramu zigendanwa, bikomeza imiterere mu byiciro byose.
Nk’uko byatangajwe na CMO wa JobHome, Ricardo Galdino, ahazaza h’abakiriya hashingiwe ku guhuza ikoranabuhanga rigezweho n'imibanire y'abantu. Galdino yongeyeho ati: "Turabona ko AI ari kimwe mu bintu by'ingenzi mu gutanga ubunararibonye buhoraho, bukora neza, kandi ikiruta byose, bushingiye ku bakiriya. Mu guhuza ibinyabiziga n'ubwenge bw'amarangamutima, isosiyete ntigamije gusa kunoza ibipimo ngenderwaho ahubwo inashaka guhindura serivisi z'abakiriya mu nyungu nyayo yo guhatanira."
