Zenvia, ifasha ibigo gukora ubunararibonye, bushishikaje, kandi butagira ingano mugihe cyurugendo rwabakiriya, bwanditseho 110% mugipimo cyo kugumana amatike ya serivise yabakiriya, ni ukuvuga ubudahemuka bwabakiriya, nyuma yo gushyira mubikorwa abakozi ba AI.
Uyu mushinga watangijwe muri Mutarama 2025, wibanda ku gukorera abahanga mu ikoranabuhanga ry’amasosiyete y’abakiriya ba Zenvia - abahanga mu bya tekiniki kandi basaba abantu benshi, ibyo bigatuma ikibazo gikomeye kurushaho. Mu mezi ane gusa, ikoreshwa rya automatike kugirango ikemure ibyo byifuzo ryiyongereye riva kuri 10% rigera kuri 21.07%, rirenga intego yambere ya 20% mugihembwe cya mbere.
Iyambere ryabujije gufungura amatike yingoboka mugihembwe cya mbere, byerekana ingaruka zitaziguye zo gukoresha ubwenge muburyo bwiza bwo gukora. Amakuru yerekana iterambere rihamye: Mutarama yanditseho 11,72%, igipimo cyazamutse kigera kuri 12.04% muri Gashyantare, 17.42% muri Werurwe, kigera kuri 21.07% muri Mata.
Nk’uko byatangajwe na Fabíola Mazzer, Umuyobozi ushinzwe ibikorwa, Umukozi wa AI yatanze ibisubizo byiza ku bakiriya, bityo bikaba byumvikana gutangira gukoresha igisubizo mu rugo. Uyu muyobozi agira ati: "Ibisubizo byerekana uburyo ishyirwa mu bikorwa ry’ibikorwa bya AI rishobora guhindura ubunararibonye bwa serivisi z’abakiriya, kugabanya ibyifuzo by’inkunga y’abantu, kongera ibibazo, kandi cyane cyane, gutanga ubwigenge n’umuvuduko ku mukiriya. Usibye kunoza ubunararibonye bw’abakiriya mu rugendo rwo gushyigikira, ubu buryo buzamura ibipimo ngenderwaho kandi bifasha mu mikorere n’ubunini bwa serivisi z’abakiriya".
Usibye gusubiza ibibazo no gutanga inkunga, Umukozi wa AI arashobora gukora nk'umuyoboro ukomeye w'itumanaho hamwe nabakiriya. Irashobora gukoreshwa mugutezimbere ibikorwa byuburezi, nkurubuga; kumenyekanisha impinduka zicuruzwa hamwe nicyerekezo kuri Centre ifasha; na raporo ya sisitemu idasanzwe no kuvugurura ibikorwa byo gukosora. Fabíola yongeyeho ati: "Icy'ingenzi ni uko ibyo byose bishobora gushyirwaho bitabaye ngombwa ko habaho iterambere cyangwa code iyo ari yo yose - ukoresheje gusa ibisobanuro, guhanga ubumenyi, no kuvugurura ubumenyi bushingiye."
Igice cya kabiri cyumwaka, Zenvia irateganya kwagura igisubizo cyibicuruzwa byayo byose kandi igafasha inkunga binyuze kuri WhatsApp hamwe no kwemeza abakiriya, bigatuma habaho uburambe kandi budasanzwe. Abakoresha bazashobora kugenzura uko amatike yabo ashyigikiwe, kuvugurura amakuru, no kugerekaho ibimenyetso - nk'inyandiko, amashusho, cyangwa amafoto - binyuze mu muyoboro.
Ati: "Turizera ko igikoresho gifite ubushobozi bwo kudufasha kurushaho. Kubera iyo mpamvu, mu mezi make ari imbere, tuzagerageza kuganira ku zindi nzira kugira ngo tumenye ubushobozi bwarwo. Ibisubizo twabonye umwanya Zenvia nk'igipimo ngenderwaho mu gukoresha ubwenge bw’ubukorikori kugira ngo tunoze uburyo bwo gutanga serivisi ku bakiriya no gutanga igisubizo ku rugendo rw’abakiriya bose, usibye gushimangira ibyo sosiyete ikora mu gutanga ubwigenge, ubworoherane, ndetse no gushyira mu bikorwa imishinga yose ya Gens."
