Mu myaka yashize, Intelligence Intelligence (AI) yahinduye urwego rwindahemuka rwabakiriya. Icyahoze ari icyitegererezo gisanzwe cyo guhemba no kugabanyirizwa ubu cyahindutse ingamba zihamye zo kwimenyekanisha no gusezerana. Hamwe niterambere ryikoranabuhanga, ibigo byifashisha AI muri gahunda zubudahemuka birimo gusarura umusaruro ushimishije mu kugumana, kongera agaciro k'ubuzima bwose (LTV), no guhaza abakiriya.
Igihe cyo kwimenyekanisha rusange kirageze. Abaguzi biteze ibyifuzo n'imikoranire ijyanye numwirondoro wabo, imyitwarire, nibyo bakunda. AI yemerera ibigo gutandukanya no gusesengura abakiriya babo mugihe nyacyo, bigakora ubukangurambaga bwihariye bwumvikana kuri buri muntu. Kwiga Imashini (ML) hamwe no Kwiga Byimbitse (DL) bituma bishoboka guhanura ibicuruzwa umukiriya ashobora kugura mugihe kizaza ukurikije ibyo baguze kera, imikoranire yurubuga, amateka yo kureba, ndetse nibyabaye hanze nkibihe nibihe byamasoko. Ibi bituma ibigo bitanga amasezerano yihariye kandi yingirakamaro cyane, byongera agaciro kagaragara ka gahunda yubudahemuka.
Guteganya churn, cyangwa abakiriya, ni kimwe mubintu bikomeye byo kugumana abakiriya. Hamwe na AI, birashoboka kumenya imyitwarire yerekana imyitwarire idashimishije na mbere yuko umukiriya areka ikirango. Ibi bituma isosiyete ifata ingamba zifatika, nko gutanga ibyifuzo, ibihembo byihariye, cyangwa uburambe bwihariye kugirango umuguzi akomeze. Byongeye kandi, AI irashobora gukoreshwa kugirango yumve igihe cyiza cyo kuvugana numukiriya numuyoboro wakoresha, yaba imeri, SMS, WhatsApp, kumenyesha gusunika, cyangwa nabandi. Uru rwego rwubwikorezi bwubwenge ntabwo butezimbere ubunararibonye bwabakoresha gusa ahubwo binatezimbere ibiciro byikigo, byemeza ko ishoramari ryamamaza rikorwa neza.
Ikoreshwa rya AI rikoreshwa na AI naryo rihinduka ikintu cyingenzi muri gahunda zubudahemuka, zituma imikoranire yihuse, yihariye, kandi ikora neza. Bafasha abakiriya gusobanukirwa amanota yabo, gucungura ibihembo, no kuvumbura ibintu bishya. Abafasha ba Virtual barashobora kandi gukora nkabajyanama b'ubudahemuka, batanga ibicuruzwa na serivisi bishingiye kumwirondoro wumukoresha, bigatuma uburambe burushaho kuba bwiza kandi bwihuse. Kwishyira hamwe kwa AI hamwe na sisitemu ya byose byerekana ko imikoranire idahwitse hatitawe kumuyoboro wakoreshejwe.
Gukina ni ingamba zifatika zo kongera uruhare rwabakiriya, kandi AI ituma ubu buhanga burushaho gukora neza. Ukurikije isesengura ryamakuru, sisitemu irashobora guhuza ibibazo, ubutumwa, nibihembo kubirondoro bitandukanye byabaguzi, byemeza uburambe kandi bushimishije. AI ifasha kandi guhindura muburyo bugoye urwego rwingorabahizi hamwe nubwoko bwigihembo, kwemeza ko umukiriya akomeza gushishikara no gusezerana atiriwe yumva acitse intege cyangwa atabishaka.
Hamwe no kwiyongera kubibazo byumutekano n’ibanga, guhuza Blockchain na AI bizana urwego rushya rwo kwizerwa muri gahunda zubudahemuka. Blockchain itanga umucyo mubikorwa kandi ikumira uburiganya, mugihe AI ishobora kumenya uburyo buteye amakenga mugihe nyacyo kandi ikarinda ibikorwa byuburiganya.
Ubwenge bwa gihanga burahindura cyane gahunda yubudahemuka, kuzamura umuntu, kwishora hamwe, numutekano kurwego rutigeze rubaho. Amasosiyete azi gukoresha ingamba zikoranabuhanga ntabwo azagumana abakiriya bayo gusa ahubwo azanakora uburambe butazibagirana kandi bwunguka cyane. Nizera ko AI ari ejo hazaza h'ubudahemuka, kandi dukeneye kwitegura gukoresha neza iyi mpinduramatwara.
