Ku wa gatanu w'umukara wabaye umwe mu matariki y'ingenzi kuri kalendari yo kugurisha ku isi, kubera ko mu gihe abaguzi bashaka ibicuruzwa bihendutse ndetse n'abacuruzi, na bo bakongera ingamba zabo kugira ngo babone ibyo bakeneye. Nyamara, inyuma yububiko bwibintu bifatika kandi byuzuye byuzuye, hari ikibazo kidahora kiboneka: gucunga neza abakozi. Nyuma ya byose, ni abantu, kuva bateganya kugeza serivisi zabakiriya, bashyigikira irangizwa kandi bakemeza ko uburambe bwabakiriya buhuye namasezerano yatanzwe nibirango.
Nta gushidikanya, mu myaka yashize, urwego rw’ubucuruzi rwahinduye byinshi, bitewe n’uko ikoreshwa rya digitale ryihutishije imyitwarire yo kugura, abaguzi barushijeho gusaba, kandi n’ubucuruzi bwiyongereye cyane mu gihe gito, nko ku wa gatanu w’umukara. Amatariki nkaya arasaba ibigo kutagira igenamigambi ryibikoresho na tekinoloji gusa, ahubwo no gucunga abantu bafite ingamba zikomeye.
Mubidukikije aho umuvuduko, ubunararibonye, hamwe nubunararibonye bwihariye, igenamigambi ryabakozi ryahindutse riva mubikorwa bikora rifata icyemezo cyubucuruzi. Ibigo bishobora guteganya ibyifuzo, guhindura ingengabihe, no gutanga ubwenge mubwenge byiteguye neza gukemura ibihe byo gukoresha igihe bitabangamiye ubuziranenge bwa serivisi cyangwa umusaruro witsinda.
Ubushakashatsi buherutse gukorwa na McKinsey & Company bwiswe “ Ibura ry'umusaruro wabuze: Ishoramari muri Frontline Talent ” ryerekana ko amashyirahamwe ashora imari mu banyamwuga bayo imbere yunguka byinshi mu mikorere no guhaza abakiriya. Raporo yanzuye ko umusaruro w’ibigo byakoreweho ubushakashatsi bifata abakozi bayo nkumutungo w’ingamba, kandi atari ikiguzi gusa, bigera ku musaruro ugera kuri 25% ugereranije n’uwirengagiza iterambere n’ubunini bukwiye bw'amakipe yabo.
Mu myitozo, imikorere yuwagatanu wumukara, cyangwa ibihe byose byingenzi byigihe, biterwa no kugabanuka nibindi byinshi kubuyobozi. Kandi muri iki gihe ni bwo ibikoresho byo gucunga abakozi (WFM) biba ngombwa. Gahunda itunganijwe neza igabanya amasaha y'ikirenga bitari ngombwa, irinde kurenza urugero, kandi ikomeze kwishora mubakozi nubwo haba hari igitutu. Iyo hariho igenamigambi, amakipe atanga ubudahwema. Bitabaye ibyo, gutinda, kunanirwa, no kugabanya umusaruro bibaho. Umuguzi abona itandukaniro. Serivise nziza, gutanga igihe, hamwe nuburambe butagira ingano nibigaragaza bitaziguye itsinda ryateguwe neza rishyigikiwe nikoranabuhanga, kuko ryongera ubushobozi bwabantu bwo gutegereza ibintu no gufata ibyemezo bishingiye ku makuru, ariko ubuyobozi, hamwe nicyerekezo hamwe nimpuhwe, bikomeza uburinganire hagati yumusaruro nubuziranenge.
Intsinzi yo kuwa gatanu wumukara ntipimwa gusa nubunini bwagurishijwe, ahubwo nubushobozi bwibigo bwo gukora buri gihe no guha agaciro ababikora byose. Guteganyiriza abantu ni ugutegura ibisubizo, kandi amashyirahamwe yunva ibi byubaka imibare ikomeye yibihe hamwe numuco wimikorere irambye kandi ikomeza, ishoboye kubyara inyungu zipiganwa mumwaka.
* José Pedro Fernandes ni visi perezida wisi yose wa SISQUAL® WFM.
