Gutangiza ubutumwa binyuze muri chatbots nigikoresho cyingirakamaro muri serivisi zabakiriya, gitanga imikoranire yihuse kandi neza. Ariko, kugirango tumenye neza ibisubizo byibyo bisubizo, ni ngombwa gukoresha uburyo bwiza, guhindura sisitemu yo kuganira nkumufasha wukuri.
Abafasha ba Virtual: ubwihindurize bwibiganiro
Ubwihindurize bwa tekinoroji yubwenge yubuhanga yatumye iterambere ryibikoresho bya chatbot mugukurikirana serivisi yihariye binyuze mubisubizo byihariye.
Iterambere rya moderi ya chatbot hamwe no guhuza ibisubizo byubwenge bwubuhanga byahinduye ibikoresho nkibikoresho bifasha. Kugeza ubu, gutangiza ibiganiro birashobora kwinjizwa muburyo bwo kugurisha no gupima nka CRM ukoresheje inyandikorugero ziboneka kumurongo.
Guhitamo inshingano
Hamwe niyi mpinduka, umufasha wukuri yemerera serivisi yoroshye, hamwe no kubona byoroshye amateka yabakiriya. Binyuze kumufasha wukuri, birashoboka guhugura bots kugirango ukemure ibibazo byinshi bigoye kugirango ufashe abakozi babantu mugihe bibaye ngombwa, byemeze uburambe bwuzuye bwabakoresha nta gucika intege.
Ejo hazaza h'ibiganiro.
Bidatinze, chatbots ihujwe nubwenge bwubuhanga isezeranya kurushaho guhindura uburambe bwabakoresha mugushyiramo imicungire yamakuru uhereye kumajwi, amashusho, na videwo. Ibi bikoresho ntabwo bizasubiza gusa ibibazo byanditse ahubwo binasobanukirwe namategeko mumagambo, kurema imikoranire karemano ituma uyikoresha yegera.
Byongeye kandi, ubushobozi bwo gusesengura amashusho bizafasha kwisuzumisha mu buryo bugaragara, nko gukora infografiya, kumenyekanisha ibicuruzwa, ndetse no gushyigikira tekinike igezweho hamwe n'ubutumwa bwikora. Hamwe nibi bishya, ibiganiro byahindutse mubafasha bigoye cyane, bitanga ibisubizo byihariye kandi byihuse, mugihe bikomeje kugenda bihinduka hamwe no kwiga amakuru ahoraho yiga kunoza serivisi, guhindura igikoresho mumufasha wukuri.
* Adilson Batista numuhanga mubuhanga bwubuhanga - adilsonbatista@nbpress.com.br
