Serivise y'abakiriya iteganijwe ishingiye ku Kwiga Imashini (ML) irahindura uburyo amasosiyete akorana nabakiriya bayo, ateganya ibyo akeneye kandi agatanga ibisubizo byihariye mbere yuko ibibazo bivuka. Ubu buryo bushya bukoresha imashini yiga imashini igezweho yo gusesengura umubare munini wamakuru no guhanura imyitwarire y'abakiriya, bizafasha serivisi nziza kandi ishimishije.
Umutima wa serivisi ziteganijwe kubakiriya nubushobozi bwo gutunganya no gusobanura amakuru aturuka ahantu henshi. Ibi birimo amateka yimikoranire yabakiriya, uburyo bwo kugura, demografiya, ibitekerezo byimbuga nkoranyambaga, ndetse namakuru ajyanye nigihe nkumunsi cyangwa aho uherereye. ML algorithms yatojwe kuri aya makuru kugirango imenye imiterere n'ibishobora kwerekana ibyo abakiriya bakeneye cyangwa ibibazo.
Imwe mu nyungu zingenzi zinkunga iteganijwe nubushobozi bwo gutanga inkunga yibikorwa. Kurugero, niba imashini yiga algorithm ibonye ko umukiriya ahura nibibazo byinshi nibicuruzwa runaka, sisitemu irashobora guhita itangiza imibonano kugirango itange ubufasha mbere yuko umukiriya akenera gusaba ubufasha. Ibi ntabwo bitezimbere ubunararibonye bwabakiriya ahubwo binagabanya akazi kumiyoboro gakondo.
Ikigeretse kuri ibyo, serivisi zabakiriya zishobora guhanura cyane imikoranire nabakiriya. Mugusesengura amateka yumukiriya, sisitemu irashobora guhanura ubwoko bwitumanaho cyangwa itangwa rishobora kumvikana. Kurugero, abakiriya bamwe bashobora guhitamo kwikorera serivisi, mugihe abandi bashobora guha agaciro abantu bahuye cyane.
ML irashobora kandi gukoreshwa mugutezimbere guhamagarwa nubutumwa. Mugusesengura ikibazo giteganijwe namateka yabakiriya, sisitemu irashobora kuyobora imikoranire kumukozi ukwiye, byongera amahirwe yo gukemura byihuse kandi bishimishije.
Ubundi buryo bukomeye bwa serivisi ziteganijwe kubakiriya ni mukurinda churn (guta abakiriya). ML algorithms irashobora kwerekana imiterere yimyitwarire yerekana ko bishoboka cyane ko umukiriya ava muri serivisi, bigatuma sosiyete ifata ingamba zo gukumira kugirango igumane.
Ariko, ishyirwa mubikorwa rya serivisi ya ML ishingiye kubakiriya ihura nibibazo. Kimwe mubyingenzi nugukenera amakuru yujuje ubuziranenge muburyo buhagije kugirango atoze neza moderi ya ML. Ibigo bigomba kugira amakuru akomeye yo gukusanya no gucunga neza kugaburira algorithms.
Ikigeretse kuri ibyo, hari imyitwarire myiza n’ibanga ugomba kuzirikana. Isosiyete igomba gukorera mu mucyo uburyo ikoresha amakuru y’abakiriya kandi ikemeza ko yubahiriza amabwiriza yo kurinda amakuru nka GDPR i Burayi cyangwa LGPD muri Berezile.
Ibisobanuro bya moderi ya ML nabyo ni ikibazo gikomeye. Algorithms nyinshi za ML, cyane cyane iziteye imbere, zikora nk "agasanduku kirabura," bigatuma bigorana gusobanura neza uko bageze mubuhanuzi runaka. Ibi birashobora kuba ikibazo mumirenge igenzurwa cyane cyangwa mubihe aho gukorera mu mucyo ari ngombwa.
Ikindi kintu ugomba gusuzuma ni uburinganire hagati yo kwikora no gukorakora kwabantu. Mugihe serivisi zabakiriya ziteganijwe zishobora kongera imikorere neza, ni ngombwa kudatakaza ibintu byabantu abakiriya benshi bagiha agaciro. Urufunguzo ni ugukoresha ML mu kongera no kuzamura ubushobozi bwabakozi, ntabwo ari ukubisimbuza burundu.
Gushyira mubikorwa sisitemu yo gutanga serivisi kubakiriya ishingiye ku kwiga imashini (ML) mubisanzwe bisaba ishoramari rikomeye mubuhanga n'ubuhanga. Isosiyete ikeneye gusuzuma neza inyungu ku ishoramari kandi ikagira ingamba zisobanutse zo kwinjiza ubwo bushobozi mubikorwa byabo bya serivisi byabakiriya.
Amahugurwa ahoraho no kuvugurura moderi ya ML nayo ni ngombwa. Imyitwarire yabakiriya nuburyo isoko igenda ihindagurika, kandi moderi zigomba guhora zivugururwa kugirango zigumane ukuri kandi zifite akamaro.
Nubwo hari ibibazo, ubushobozi bwa ML bushingiye kubakiriya bahanura ni bwinshi. Itanga amahirwe yo guhindura serivisi zabakiriya kuva reaction ikajya mubikorwa bifatika, kuzamura cyane kunyurwa kwabakiriya no gukora neza.
Mugihe ikoranabuhanga rikomeje gutera imbere, turashobora kwitegereza kubona nibindi bisobanuro bya tekinoroji bya ML muri serivisi zabakiriya. Ibi bishobora kuba bikubiyemo gukoresha imvugo karemano itunganijwe itunganijwe kugirango habeho imikoranire karemano, cyangwa kwishyira hamwe hamwe nikoranabuhanga rigenda ryiyongera nkibintu byongerewe ukuri kugirango bitange ubufasha bwigihe-nyacyo.
Mu gusoza, serivisi zabakiriya ziteganijwe zishingiye ku kwiga imashini zerekana gusimbuka gukomeye mu ihindagurika rya serivisi zabakiriya. Mugukoresha imbaraga zamakuru nubwenge bwubuhanga, ibigo birashobora gutanga byinshi byihariye, bikora neza, kandi bishimishije kubakiriya. Mugihe hariho ingorane zo gutsinda, ubushobozi bwo guhindura ni bwinshi, butanga ejo hazaza aho serivisi zabakiriya zifite ubwenge, zikora, kandi zishingiye kubakiriya.
