Mu mezi cumi n'umunani ashize, ubwenge bwubukorikori bwavuye kuba isezerano rihinduka imbaraga zitera impinduka zuburambe bwabakiriya. Ingaruka ntabwo ziterwa no gukora neza gusa, ahubwo no mukuzamura igipimo cyibyo abaguzi babona ko byemewe: uyumunsi barateganya ko bazashobora kwigaragaza mururimi kavukire, bakumva neza imikoranire yambere, kandi bakakira igisubizo nyacyo - atari igisubizo gusa - binyuze mumiyoboro yabo y'itumanaho bakunda.
Guhindura imyitwarire nigisubizo cyo kumenyekanisha ibikoresho nkururimi rwindimi, zamenyereye abakiriya guhuza byimazeyo, badakurikije inyandiko zikaze cyangwa kugendagenda muri menus ndende. Abaguzi ba Berezile, byumwihariko, ntibagishoboye kwemera "kanda 1, kanda 2"; bashaka kubaza icyo bashaka no kwakira ibikorwa bifatika, byihariye, nibikorwa bijyanye.
Ni muri urwo rwego, Burezili ifite umwanya ukomeye. Gukura kw'isoko mu miyoboro y'ibiganiro, cyane cyane WhatsApp, bidushyira imbere y'ibindi bihugu mu bijyanye n'imikorere n'ubunini. Mugihe mu turere twinshi iryo koranabuhanga riracyagaragara, hano twakusanyije imyaka myinshi yo kwiga kubyerekeye gukora, aho ingingo zivuguruzanya ziri, nuburyo bwo gupima ingaruka mubucuruzi. Inararibonye ntizidufasha gukora ibisubizo byateye imbere gusa ahubwo tunakora nkigipimo cyisi yose kuburyo twategura ingendo nziza.
Inyungu nyamukuru yubwenge bwubuhanga ikoreshwa muburambe bwabakiriya iri mubushobozi bwayo bwo kugabanya ubushyamirane. Mugushakisha amakuru namategeko yubucuruzi mugihe nyacyo, AI irashobora gusuzuma neza ibihe, ikirinda amakosa asanzwe muri serivisi zabakiriya.
Akenshi, kurugero, umukiriya arasaba iseswa atari ukubera ko bashaka kureka kugura, ariko kubera ko bizera ko itegeko ryatakaye. Muri iki kibazo, igikenewe nyacyo ntabwo ari uguhagarika, ahubwo ni ukubona icyemezo cyuko ibicuruzwa bimaze kugenda. Kumenya iyi miterere, AI itanga amakuru yukuri kandi ikubaka ikizere. Byongeye kandi, imvugo y’imihindagurikire y’indimi ikuraho inzitizi z’itumanaho: niba igisubizo kidasobanutse, ikoranabuhanga rishobora kubisubiramo cyangwa no kubitanga mu buryo bw’ijwi, ikintu gikomeye mu gihugu gitandukanye nka Berezile.
Gukora neza ntibisobanura gusobanura ubumuntu. Ibinyuranye na byo, iyo bots ikemura icyo bita "utuntu duto," irekura abakozi babantu kubibazo bikomeye, byoroshye, n'amarangamutima. Ibi bigabanya umutwaro wubwenge kumakipe, bigabanya imihangayiko, kandi byongera ireme rya serivisi zabantu. Muri icyo gihe, umukiriya abona uburinganire bwiza hagati yikoranabuhanga rikemura ibibazo vuba nabantu batanga inkunga.
Indi ngingo y'ingenzi ni kwizera. Mu myaka mike ishize, abakoresha bagerageje imipaka ya bots nkaho ari umukino, burigihe biteye amakenga. Uyu munsi, bamenye ko ibisubizo bya AI ari abantu kandi cyane cyane, bikora neza, batangiye kubikoresha muburyo busanzwe. Ihindagurika ry’umuco, rifatanije n’inkuru zimaze kugaragara mu gihugu, nka serivisi z’abakiriya mu bikoresho, gucuruza mu buryo butaziguye, ndetse no gukusanya imari, bifasha gushimangira ikoreshwa ry’ubwenge bw’ubukorikori nkigikoresho cyatoranijwe mu bihe bimwe na bimwe. Iyo bot ikemuye ibibazo byihuse kuruta umuntu, biba amahitamo yambere.
Nubwo bimeze bityo, hariho imitego rusange. Imishinga myinshi ya AI ikurikiza logique yiterambere rya software gakondo, hamwe nigihe kirekire, gifunze, mugihe mubyukuri bigomba kuba itera: kohereza vuba, kwigira kumibare nyayo, no guhinduka. Irindi kosa risubirwamo ni ukwemera ko ikiganiro cya FAQ gihagije. Gutanga amakuru gusa bikemura agace gato k'ibibazo. Guhinduka kwukuri bibaho mugihe AI ishoboye gukora ibikorwa bikemura mubyukuri ububabare bwabakiriya. Byongeye kandi, ingorane zo kwerekana API ziteguye nimbogamizi. Ibipimo bishya nka seriveri ya MCP (Model Context Protocol) bikunda kugabanya iyi bariyeri, bigatuma bots zikora neza mugihe gito.
Urebye imbere mumyaka mike iri imbere, icyerekezo ni ukugenda twiyongera mubiganiro kuva mubonana bwa mbere. Amahuriro nka Meta na Google asanzwe akora kugirango asangire ibimenyetso byurugendo, bituma imikoranire irushaho kuba nziza kandi ifite akamaro. Mugihe kimwe, ubwihindurize bwa orchestre ibyara inyungu bizihutisha umuvuduko witerambere: aho kugirango amezi atangire ikintu gishya, bizashoboka gukora byinshi mubyumweru cyangwa iminsi. Ibi bizakora bots imbaraga, byihuse, kandi bifite akamaro kubakiriya nubucuruzi.
Ubwanyuma, ubutumwa burasobanutse: ubwenge bwubukorikori bukoreshwa muburambe bwabakiriya ntibisobanura gusimbuza abantu, ariko gukuraho ubushyamirane, kuvugana muburyo umuguzi yumva, no gukora vuba aho babikeneye cyane. Burezili, kubera gukura mu miyoboro y'ibiganiro no gufungura umuco ku ikoranabuhanga rishya, ifite amahirwe yo kuyobora iyi mpinduka ku isi. Abazi gufata uyu mwanya, bahuza ikoranabuhanga, imiyoborere, nubutwari bwo gusubiramo, bazasobanura urwego rushya rwindashyikirwa muri serivisi zabakiriya mumyaka iri imbere.
Na Fábio Costa, Umuyobozi Mukuru wubwenge bwubuhanga muri Sinch
