He mea nui ki te angitu o tētahi kaihokohoko ipurangi, ā, ka awehia te pai o te kiritaki e ētahi mea pēnei i te kounga o te hua, te whakaaturanga i runga i te paetukutuku, te wāhi hokohoko rānei, te tuku, te wā mahi, me ētahi atu.
He mea tino nui te whakakotahitanga o ēnei āhuatanga katoa mō tētahi wheako hokohoko pai, engari ki te kore e angitu, ahakoa he iti noa te whakaroa i te tuku, ka hua ake he wheako kino, ā, ka kore ai te kaihoko e hoko mai anō i te toa.
I kitea i roto i tētahi rangahau nā te Ovum Institute (he whakahaere rangahau me te tohutohu Ingarihi) i whakahaere tata nei, e 82% o ngā kaiwhakautu ka mutu te hoko mai i tētahi waitohu i muri i te wheako kino kotahi.
He maha ngā āhuatanga kino e pā ana ki te wheako o te kaiwhakamahi i roto i te hokohoko ipurangi . Ko ētahi o ngā āhuatanga e tino pā kino ana ki ngā kaihoko i te wā o te tukanga hoko tuihono ko: ngā utu nui, te utu nui o te tuku, ngā hapa me te wheako kaiwhakamahi ngoikore i runga i ngā paetukutuku me ngā taupānga, te kore o ngā kōwhiringa hua, ngā tikanga utu iti, ngā wā tuku roa me ngā kōwhiringa tuku iti, me ētahi atu.
Mō ngā toa ipurangi, ko tētahi o ngā āhuatanga tino nui ko te kawe i ngā taonga, nā te mea ka waiho ngā whakaroa me ngā mōkihi ngaro hei wheako hokohoko kino mā te kiritaki. Nō reira, e mārama ana ko te kawe i ngā taonga whai hua me te tuku kounga te mea nui mō te pono o te kiritaki, ā, he painga whakataetae e kore e taea te wareware.
Ko te wā tika, te ratonga atawhai, me te ngāwari ngā āhuatanga matua e toru mō te whai huatanga o ngā mahi kawe taonga, nā te mea e hiahia ana ngā kaihoko e hoko ana i runga ipurangi kia tae mai ā rātou taonga i te wā tika (i mua atu rānei, ki te taea) me te tumanako hoki ki ngā ratonga whaiaro, atawhai tangata, me ngā whiringa tuku me te utu ngāwari.
He pānga tika tā ngā mahi whakahaere taonga ki te tirohanga a te kaihoko mō te toa i tukuna ai ā rātou ota. Heoi, me whakaaro mai i te tīmatanga ki te mutunga. Nā te mea, hei tauira, kāore e taea te kī he pai te makona o te kaihoko mēnā he pai te hanganga rokiroki me te whakahaere pai o ngā taonga.
I tētahi atu taha, he painga nui te whai mahere pai hei whakaiti i te wā tuku. Nā te mea, ko te tere o te hoko o ngā hua tētahi o ngā wawata matua o te hunga e hokohoko ana i runga ipurangi – ā, e pai ana rātou ki te utu nui ake mōna.
Kei raro nei ētahi mahi matua e ono mō te ratonga kiritaki hei tohutoro mā ngā kamupene e mahi ana i roto i ngā hokohoko tuihono, e hiahia ana hoki ki te whakatairanga i te ratonga kiritaki whai hua, whai tikanga hoki:
- Whakangungu tonu ngā kaihoko hokohoko ipurangi .
- Te whakaoti rapanga matatau : te whakamahi i ngā rautaki e tautuhi ana i ngā raruraru pea i mua i te pānga ki te kiritaki.
- Tātari haerenga kiritaki : te tautuhi i ngā mamae o te haerenga kiritaki hei whakatinana i ngā whakapainga motuhake.
- Ngā mahere mahi kua whakaritea : te whakawhanake i ngā otinga kua whakaritea hei whakakore i ngā wheako kino, te mahi ki te whakapai tonu, me te whakapiki i te mau o ngā wheako.
- Te aroturuki i ngā inenga : mā te whakamahi i ngā tohu pēnei i te CSAT (Kaute Makona Kaihoko) me te NPS (Kaute Kaiwhakatairanga Kupenga) hei ine i te makona me te pānga o ngā mahi i mahia.
- Whakawhitiwhiti kōrero maha-hongere : ratonga kiritaki mā te waea, te kōrerorero, te pāpāho pāpori, me ngā tomokanga matihiko, e āhei ai ngā kiritaki ki te whiriwhiri i te hongere tino watea mō ā rātou taunekeneke.
ngā mahi hokohoko tuihono te mahi hei taputapu hei whakapiki ake i ngā reiti tahuritanga mai, e pā ana ki te pono o ngā kiritaki me te kukume mai i ngā kiritaki hou. Hei tāpiri, ka taea e ia te whakaiti i ngā utu tuku me te whakamīharo i ngā wā tuku mō te kiritaki.
