Ezweni lebhizinisi eliqhudelanayo nelinolaka, ubuhlakani bemizwa (EI) sebuphenduke ikhono elibalulekile kosomabhizinisi, abanikazi bamabhizinisi, kanye nabaholi abangafuni ukusinda kuphela kodwa futhi baphumelele. Ikhono lokubona, ukuqonda, nokuphatha imizwa yakho kanye neyabanye kungashintsha indlela oqhuba ngayo inkampani yakho, uhlanganyele nethimba lakho, futhi wenze izinqumo zamasu. “Ubuhlakani bomzwelo bungaba umehluko oqhudelanayo futhi kwenze wonke umehluko ohambweni lwezamabhizinisi,” kuphawula u-Fábio Farias - uchwepheshe wokwandiswa kwebhizinisi, ukusheshisa ukuthengisa, kanye nokuhlelwa kokumaketha.
Ukuhlakanipha okungokomzwelo kungaphezu kokulawula okulula; kuhlanganisa ikhono lokubona nokuthonya imizwelo yabanye, ukukhuthaza indawo yokusebenza evumelanayo nekhiqizayo, kugcizelela uFábio. "Ezimweni lapho amakhono ezobuchwepheshe evame kakhulu, ukuhlakanipha kwemizwa kugqama njengento ehlukanisa ngempela abaholi abaphumelelayo nezinkampani."
Abaholi abane-EI ephezulu bayakwazi ukwakha ubudlelwano obuqinile nobunozwela nabasebenzi babo, okwandisa isimilo nokwethembeka kweqembu. “Uma abasebenzi bezizwa beqondwa futhi behlonishwa, bayakhuthazeka futhi bazinikele emigomweni yenkampani,” kusho uFarias. Ukulawula imizwa kuvumela ukuhlaziya okujulile nokupholile kwezimo, okuholela ezinqumweni ezilinganiselayo nezicatshangelwayo. “Abaholi abahlakaniphe ngokomzwelo bayakwazi ukuzola ngaphansi kwengcindezi futhi bacabangele zonke izici ngaphambi kokuthatha isinqumo esibucayi,” uyaphawula.
Kunoma iyiphi indawo yokusebenza, izingxabano azinakugwenywa. Kodwa-ke, i-EI inika abaholi amandla okuba balamule ngempumelelo, bakhuthaze ukuxhumana okuvulelekayo kanye nesixazululo esinokuthula. "Ikhono lokuqonda nokulawula imizwa libalulekile ekuxazululeni izingxabano ngendlela eyakhayo. Amabhizinisi abhekana nezinguquko eziqhubekayo nezingalindelekile. Ubuhlakani bomzwelo busiza abaholi ukuthi bazivumelanise nezimo ezintsha futhi balulame ebunzimeni. "Izinkampani eziholwa abantu abane-EI ephezulu ziyakwazi ukuqina futhi ziyakwazi ukuzulazula ezikhathini ezinzima ngokuzethemba," kusho uFarias.
Qonda imizwa yakho nokuthi ikuthinta kanjani ukuziphatha nezinqumo zakho. Zinike isikhathi sokuzindla ngokusabela kwakho ngokomzwelo futhi ubone amaphethini angathuthukiswa. Funda amasu okuphatha imizwa yakho, ikakhulukazi ezimeni ezinengcindezi ephezulu. Lokhu kuhlanganisa imikhuba efana nokuzindla, ukuphefumula okujulile, nokuzivocavoca umzimba. Thuthukisa ikhono lokuqonda nokuzwelana nabanye. Lokhu kuthuthukisa ukuxhumana futhi kusiza ekudaleni indawo yokusebenza ngokubambisana nebandakanya wonke umuntu. Qinisa amakhono akho okuxhumana kanye namakhono okusebenzelana nabanye. Ikhono lokwakha nokugcina izinkundla zokuxhumana eziqinile kubalulekile ukuze ibhizinisi liphumelele.
Ukuhlakanipha okungokomzwelo akulona nje ikhono elifiselekayo; kuyisidingo sanoma yimuphi usomabhizinisi noma umholi ofuna ukwakha ibhizinisi elisimeme neliphumelelayo. Ngokutshala imali ekuthuthukisweni kwe-EI, uzobe uhlomisa inkampani yakho ngamathuluzi adingekayo ukuze ibhekane nezinselele, ukhuthaze indawo yokusebenza enhle, futhi wenze izinqumo zamasu eziqhuba ukukhula nokuqamba izinto ezintsha. “Ubuhlakani bomzwelo buyimfihlo yokuguqula amandla abe ukusebenza kwangempela,” kuphetha uchwepheshe.
