I te wā e kōrero ana mō ngā wheako o te kiritaki, he mea nui kia aro turuki i ngā au. Engari ehara i te mea koinā anake. He mea nui anō hoki kia mārama mēnā kei te whiwhi te kiritaki i te wheako pai rawa atu, ahakoa kāore pea tēnei e pērā ahakoa kei te mōhio tō kamupene ki te mākete, ā, kei a ia ngā auahatanga hou katoa.
Hei tautoko i ngā waitohu i roto i tēnei mahi, kua tuhia e Zenvia – e āhei ai ngā kamupene ki te waihanga i ngā wheako whaiaro, whakahihiri, me te maeneene puta noa i te haerenga a te kiritaki – ngā hapa e rima e tino kitea ana i te wā e hoahoa ana i ngā haerenga a te kiritaki me ngā otinga pea:
1. Te whakatau takitahi
He kiritaki tātou katoa, engari ehara i te mea kāore e taea e tātou te mōhio ki ngā mea e hiahiatia ana e ia tangata i roto i tā rātou haerenga me ngā waitohu. He rerekē hoki ngā hiahia, ngā manakohanga, me ngā tirohanga ao. Nō reira, whakamahia ngā raraunga hei mārama ki te haerenga pai rawa atu mō ia o ō kaihoko (mai i tā rātou whakapā tuatahi ki te kamupene). Kia aro ki te wāhi e tīmata ai te whakawhitiwhiti kōrero, me pēhea te hoko, me ngā pātai matua e tae atu ana ki tō ratonga kiritaki. He mea nui ngā raraunga ki te mārama ki ngā kōtaha o te hunga e toro atu ana ki a koe.
2. Ngā pūwāhi whakapā maha
Ko te whakangawari te ture koura, nā te mea kāore tetahi e pai ki te whai i tētahi tukanga roa (ina koa he tukanga mariko) hei whiwhi i tā rātou e hiahia ana, ahakoa he hua, he whakautu rānei. Kia mau tonu ngā hononga e tika ana mō te haerenga a ō kiritaki. Ā, me whai mana tēnei mai i te tīmatanga o te haerenga. Hei tauira, me pēhea te toro atu a tētahi ki a koe? Kei roto i tō paetukutuku ngā mōhiohio e rapuhia ana e ō kiritaki, pērā i tā rātou rapu? He mārama, he ngāwari hoki te tikanga whakapā? Kua whakauruhia ngā hongere whakawhitiwhiti kōrero?
3. Te kore o te ōritetanga o te wheako
Tērā pea he tino pai te wheako hoko a te kaihoko, engari ki te hiahia rātou ki te whakawhiti i tētahi taonga, hei tauira, ka tūtaki rātou ki ngā whakawhitiwhitinga whakawhiti me te whakawhiti kia ea rā anō te raruraru. Kātahi ka puta he raruraru. Engari i roto i ngā whanaungatanga ki te kaihoko, ko te iti o te raruraru, ko te pai ake. Arā, ahakoa he wāhi hei whakapai ake i roto i te haerenga, ko te whai i tētahi tīma whakangungu me te ngākau hihiko e whakanoho tonu ana i te kaihoko ki waenganui ka nui te rerekētanga. Ā, anei tētahi whakakape: he mea nui te haumarutanga raraunga i ngā wāhanga katoa o te haerenga!
4. Te whakamahi i ngā au auaha nā te mea he mea whakatairanga.
Ko te mātauranga horihori te kaupapa rongonui i tēnei wā. He tika mō tāu kamupene? Ae pea, engari me arotake tonu mēnā ka tino whai hua te hangarau i roto i te haerenga a tō kiritaki. Hei mahi i tēnei, me hoki whakamuri tātou i tēnei kēmu o te ao, ka arotake: Kei te whakanohohia e tāu kamupene te kiritaki ki waenganui o te whakatau kaupapa? Kei te whakamahi i te whakawhaiaro hei tuku i te wheako e tumanakohia ana, he pai ake rānei? Kei te whakamahi i te aunoatanga hei whakaiti i te tari mahi, hei whakapai ake i te hua o ngā tukanga? I roto i ēnei wāhanga, ka taea e ngā hangarau te āwhina nui.
5. Kāore e whakarongo ki te kiritaki
Kāore te haerenga a te kiritaki e tū tonu. Me aro tonu ki tēnei, kia whakaurua ngā whai wāhitanga me ngā rauemi e tika ana mō ia tangata, me te tango atu i ngā hangarau, ngā mahi, me ngā tukanga kāore e whai tikanga ana. Hei whakatutuki i tēnei, he mea nui kia whai i tētahi tīma angitu kiritaki kua whakangungua pai, e ngākau aroha ana, e aro ana ki ngā otinga, me te whakauru i te Hokohoko ki ngā wāhanga Hoko me te Hua kia taea ai te whakamahi i ngā urupare i kohia mai i te ratonga kiritaki pāpāho pāpori hei whakapai ake i te kukume, te tahuritanga, te ratonga, me ngā wāhanga whai muri i te hoko, kia whakarite kia rere, kia whakahihiri, kia whaiaro hoki ngā wheako, e tika ana.
