Kua pānuitia e Zendesk, he kamupene e tohunga ana ki ngā otinga ratonga kiritaki, tētahi hui tukutuku motuhake ko "AI me te Ao Tūroa o CX: Te Whakamārama Anō i te Wheako Kaihoko i te tau 2027." Ka tū te huihuinga ipurangi, e tū tahi ana me CCW, i te 22 o Ākuhata i te 10:00 AM Te Wā o Te Moana-nui-a-Kiwa (PT) me te 1:00 PM Te Wā o te Rawhiti (ET).
E ai ki te Pūrongo Auaha CX 2024, e 70% o ngā kaiārahi wheako kiritaki e whakamahere ana ki te whakauru i te AI whakaputa ki roto i ā rātou hononga kiritaki i roto i ngā tau e rua e whai ake nei. I runga i tēnei tirohanga whakarerekē, ka oati tēnei hui tukutuku ki te matapaki i te pānga o te AI ki ngā kaihoko CX me te whakaatu i ngā mahi whai hua ka taea e ngā whakahaere te mahi i nāianei i roto i tā rātou haerenga ki te aunoatanga mā te matauranga horihori.
He whai wāhitanga ahurei tēnei mō ngā tohunga me ngā kamupene ki te whakarite mō te heke mai o te ratonga kiritaki, me te tūhura i ngā āheinga e tukuna ana e te AI whakaputa. Ka tono a Zendesk ki ngā rōpū katoa e hiahia ana kia whai wāhi mai ki tēnei hui tukutuku motuhake, e tino whakarato ana i ngā māramatanga whai hua hei whakapai ake i te wheako kiritaki i ngā tau e haere ake nei.
Kaua e mahue te whai wāhi ki te ahu whakamua i ngā au hou, me te tūhura me pēhea te hurihanga o te AI i ngā whanaungatanga ki ō kiritaki. Rēhita inaianei mō te hui tukutuku "AI me te Ao o CX: Te Whakamārama Anō i te Wheako Kaihoko i te tau 2027" ka uru atu ki a Zendesk me CCW i tēnei haerenga ki te ao o te ratonga kiritaki.
Hei rēhita, pāwhiri ki konei.
