E tono ana a Zendesk ki ngā tohunga wheako kiritaki katoa (CX) ki te hui tukutuku "AI me te Ao o CX," ka tū i te Taite, 22 o Ākuhata, i te 2 i te ahiahi (wā o Brazil). Ka whakapāhohia te huihuinga i runga ipurangi, ka whakaaturia hoki i te reo Ingarihi, me ngā hauraro Pōtikī.
Ka tūhuratia e tēnei hui tukutuku te āhua o te hanga hou a te matauranga horihori (AI) i te wheako o te kiritaki, me ngā mea hei tumanakohia i te tau 2027. I runga i ngā rangahau whānui mai i CCW Digital me Zendesk, ka whakaratohia e te huihuinga he māramatanga whai hua mai i ngā kaiwhakahaere CX mō te whakatinanatanga angitu o te AI, te wikitoria i ngā arai whakahaere, me ngā mahi e hiahiatia ana hei awhi i tēnei hangarau hou.
Ngā Kaupapa Matua:
Te tangohanga o te AI:
- Te whiriwhiri i te otinga tika
- Te tatau i te ROI
- Te whakahāngaitanga o te whakahaere huri noa i te AI
Te Whakawhirinakitanga o te Kaihoko:
- He whakaaturanga mō te whakapai ake a te AI i te ratonga kiritaki me te tere me te whai hua mā te whakamahi i ngā kaihoko AI.
- E whakaatu ana i ngā wheako kiritaki tino pai me ngā kaihoko tino tohunga.
- Te whakamana i ngā mahi haumaru mārama
Ngā Huarahi Whakawhanake:
- Te whakatairanga i ngā whai wāhitanga whanaketanga
- Te whakangungu tika mō te whakahaere AI, tae atu ki: te whakawhanake i ngā tohungatanga motuhake me te whakapai ake i ngā pūkenga whakawhitiwhiti kōrero.
Kaua e mahue te whai wāhi ki te ako me pēhea te whakarerekē a te AI i te wheako kiritaki i roto i tō whakahaere, me te tiki tohutohu whai hua mō te wikitoria i ngā wero o te whakamahi i tēnei hangarau.
Ratonga:
- Kaupapa: Huihuinga Tukutuku "AI me te Anamata o CX"
- Te Rā: Rāpare, 22 o Ākuhata
- Wā: 2 i te ahiahi (te wā o Brazil)
- Hōputu: Ipurangi, me ngā hauraro reo Pōtikī.
Mō ētahi atu pārongo me te rēhitatanga, tirohia te paetukutuku Zendesk.
