Ukwenziwa kwaziwe kwamathuluzi e-AI akhiqizayo, njenge-ChatGPT, i-Copilot, ne-Gemini, kuguqula ukuziphatha kosomabhizinisi abancane base-Brazil. Ngo-2025, ukusetshenziswa kobuhlakani bokwenziwa phakathi kwamabhizinisi amancane namancane kuzobe sekukhule ngamaphesenti angaphezu kwama-30, ngokocwaningo olwenziwa yiMicrosoft kanye no-Edelman, olukhomba ukwamukelwa okungakaze kubonwe kwalokhu buchwepheshe ezweni lonke.
E-Brazil, amabhizinisi amancane namancane (ama-MSE) amelela umgogodla womnotho, futhi ukwenziwa kwedijithali kube yisici esinqumayo ekukhuleni kwawo. Ngokusho kwe- Digital Maturity Map , eyenziwa yi-Brazilian Agency for Industrial Development (ABDI) kanye ne-Sebrae, ehlole amabhizinisi angu-6,933 ezweni lonke, cishe amaphesenti angu-50 amabhizinisi amancane asevele asebenzisa imidiya yedijithali ukuthengisa imikhiqizo noma amasevisi, kuyilapho i-94% ibheka i-inthanethi njengebalulekile ukuze izinkampani zabo ziphile.
"Ubuhlakani bokwenziwa bunokufinyelela kwentando yeningi kumathuluzi abekade ekhawulelwe kwizabelomali ezinkulu. Namuhla, noma yiliphi ibhizinisi elincane noma elincane lingasebenzisa i-AI ukuze lizenzele izinqubo, liqonde kangcono amakhasimende alo, futhi lenze izinqumo eziqhutshwa idatha. Okuhlukanisa amabhizinisi aphumelelayo akusewona usayizi, kodwa ikhono lokuzivumelanisa nezimo kanye nokuhlanganisa ngamasu lobu buchwepheshe kumodeli yebhizinisi," kuchaza uchwepheshe we-Intelligence Corrigence Usolwazi we-MBA e-Fundação Getúlio Vargas (FGV), kanye nombhali wencwadi ethi, Inhlangano Yengqondo: Leveraging The Power of Generative AI and Intelligent Agents .
Ama-75% ama-SME anethemba ngomthelela we-AI emabhizinisini awo.
Ucwaningo : ukuthuthukisa ulwazi lwamakhasimende (61%), ukusebenza kahle okwandisiwe, ukukhiqiza kanye nekhono (54%), nokuqinisekisa ukuqhubeka kwebhizinisi (46%).
"Siphila esikhathini esiyingqayizivele: I-AI iye yasuka ekubeni umehluko kuya esidingweni. Izindaba ezinhle ukuthi ayikaze ifinyeleleke kangaka, ilula, futhi ikwazi ukufeza lezi zixazululo, ngisho nezinsiza ezilinganiselwe. Imfihlo iwukuqala kancane, ugxile ekuxazululeni izinkinga zangempela zebhizinisi, "kwengeza uKenneth.
Kodwa-ke, naphezu komdlandla kanye nemiphumela yokuqala ethembisayo, izinkampani eziningi zisabhekene nezinselele ekuthatheni ngempumelelo ubuchwepheshe, kungakhathaliseki ukuthi kungenxa yokuntuleka kwamasu, ukuqeqeshwa, noma ukuhlanganiswa nezinqubo ezikhona. Ucwaningo olwenziwa nguGoldman Sachs luveza ukuthi zingama-14% kuphela ezinkampani ezinkulu ezisebenzisa i-AI ngempumelelo ekusebenzeni kwazo.
Idatha ibonisa ukuthi, ngisho nokufinyelela okukhulu kwezinsiza nengqalasizinda, ukuvuthwa kwedijithali kuhlala kuyisithiyo esibalulekile, futhi kuqinisa indlela ukuhlela nokuqeqeshwa kuzoba yizici ezibalulekile ngonyaka ozayo ukuze kuphumelele noma yisiphi isinyathelo se-AI, kungakhathaliseki ukuthi ubukhulu bebhizinisi bungakanani.
Izindlela ezisebenzayo zokusebenzisa i-AI ukukhulisa ama-SME
Ukusiza abanikazi bamabhizinisi amancane nabancane ukuthi bazulazule kulo mkhakha wenguquko yedijithali ngo-2026, u-Kenneth Corrêa wabelana ngezinhlelo zokusebenza zamasu eziyisithupha zobuchwepheshe obusafufusa, ngokusekelwe kumathuluzi yena nethimba lakhe abawasebenzisa nsuku zonke. Bona ngezansi:
1) Isevisi yamakhasimende engu-24/7 ene-automation ehlakaniphile
Esinye sezicelo ezisheshayo ze-AI zebhizinisi wukwakhiwa kohlelo oluzenzakalelayo lwenkonzo yamakhasimende kusetshenziswa amathuluzi asevele ekhona. Isu liqala ngokurekhoda futhi lilobe yonke imihlangano namaklayenti esebenzisa izinkundla ezifana ne-Read.ai noma i -Tactiq , ukudala isisekelo solwazi semibuzo evame ukubuzwa. Bese, i-Gemini 2.5 Pro ingalungiselelwa nale database ukuze iphendule ngokuzenzakalelayo nge-WhatsApp noma nge-imeyili. Empeleni, lokhu kusho ukuthi iqembu lizuza phakathi kwamahora angu-5 nayi-10 ngeviki abekade echithwe enkonzweni yamakhasimende ephindaphindayo, okulivumela ukuthi ligxile ezindabeni zamasu neziyinkimbinkimbi.
2) Ucwaningo lwemakethe ngaphandle kokuqasha umxhumanisi
Amabhizinisi amancane avame ukuntula isabelomali sokuqasha amafemu akhethekile okuhlaziya imakethe, kodwa lokho akusho ukuthi kufanele benze izinqumo ngokungaboni. I-Perplexity AI isebenza njengomcwaningi okhethekile ohlaziya izimbangi, ahlonze amathrendi, futhi aqinisekise imibono yomkhiqizo mahhala. Isibonelo, usomabhizinisi angabuza, "Iziphi izikhalazo zekhasimende eziyinhloko mayelana nemikhiqizo efana neyami engxenyeni yokugcina?" futhi uthole ukuhlaziya okuphelele ngemithombo ekhonjiwe. Ithuluzi lenza ucwaningo olwabiza izinkulungwane zama-reais ekuxhumaneni nezinsizakalo ezifinyeleleka kunoma yiliphi ibhizinisi elincane, okwenza kube nentando yeningi ukufinyelela kobuhlakani bemakethe.
3) Ukudala ukuhlonza okubonakalayo okusebenzayo ngesabelomali esincane
Isithombe somkhiqizo wochwepheshe akuselona ilungelo lezinkampani ezinesabelomali esikhulu. Amathuluzi afana ne-Looka.com adala amaphakheji omazisi obubonakalayo aphelele - okuhlanganisa ilogo, ikhadi lebhizinisi, nesihloko sohlamvu - kanye nokukhiqiza ama-mockups nemiqondo ebonakalayo yemikhankaso yokukhangisa. Lezi zixazululo zivumela ama-SMEs ukuthi abe nesethulo somkhiqizo esiqhathaniswa nesezinkampani ezinkulu, ezilinganisa inkundla ngokwemibono yokuqala abayenzayo kumakhasimende kanye nozakwethu. Ukutshalwa kwezimali kuncane, kodwa umthelela embonweni wevelu nobungcweti ubalulekile.
4) Ukuhlaziywa kwedatha ngaphandle kokuba uchwepheshe
Ukuhlaziywa kwedatha bekulokhu kubonakala njengesizinda esikhethekile sochwepheshe, kodwa amathuluzi esimanje e-AI akuguqule ngokuphelele lokho. I-Polymer Search ixhuma ngokuqondile kumaspredishithi okuthengisa futhi ikhiqize amadeshibhodi asheshayo aveza amaphethini namathuba, kuyilapho i-Excel Copilot ikuvumela ukuthi ubuze imibuzo ngolimi lwemvelo njengokuthi "Imuphi umkhiqizo obunomkhawulo ongcono kakhulu wekota yokugcina?" ngaphandle kokudinga ukwazi amafomula ayinkimbinkimbi. Ukuze uthole izethulo eziphezulu, i-ExcelDashboard.ai iguqula amaspredishithi abe yimibiko ebonakalayo yochwepheshe ngamaminithi. Lawa mathuluzi asusa umgoqo wezobuchwepheshe futhi avumele noma yimuphi usomabhizinisi ukuthi enze izinqumo ezisekelwe kudatha ephathekayo, hhayi nje intuition.
5) Okuqukethwe okunokwehla kwezinkundla zokuxhumana
Ukukhiqiza okuqukethwe okungaguquki kwenkundla yezokuxhumana kungenye yezinselelo ezinkulu zamabhizinisi amancane, kodwa i-AI ekhiqizayo iyiguqule kakhulu le zibalo. I-NotebookLM ingaguqula amakhathalogi omkhiqizo abe iziqephu ze-podcast ezizenzakalelayo nabasingathi ababili abaxoxa ngokwemvelo ngezinto, kuyilapho i-Gemini 2.5 Pro ene -Nano Banana ikhiqiza okuthunyelwe okuphelele kwezokuxhumana, okuhlanganisa umbhalo nezithombe. Kumabhizinisi endawo, i-Suno.com idala ama-jingles angochwepheshe emikhankaso. Empeleni, lokhu kusho ukuthi umuntu oyedwa angakwazi ukukhiqiza umthamo olinganayo wokuqukethwe njengeqembu labachwepheshe abathathu, alondoloze ubukhona bedijithali obusebenzayo nobufanele ngaphandle kokufaka engcupheni ikhwalithi noma ukweqa isabelomali.
6) Imibhalo ezenzakalelayo yezinqubo namaphrojekthi
Izinqubo zokubhala amadokhumenti nemihlangano kudla amahora ayigugu angase anikezelwe ekukhuleni kwebhizinisi. I-AudioPen ixazulula lokhu ngokuguqula ngokushesha imicabango ekhulunywayo ibe imibhalo ehlelekile - mane urekhode imibono yakho ngenkathi ushayela noma uhamba ngezinyawo. I-Read.ai iqhubekela phambili, iqopha ngokuzenzakalelayo imihlangano futhi ikhiqize ukwaziswa namaminithi ngaphandle kokungenelela mathupha. Lawa madokhumenti angase aguqulelwe abe izethulo ezichwepheshile kusetshenziswa i-Gamma.app.
Izinselelo kanye nendlela ezayo
Naphezu kombono othembisayo, ucwaningo oluthi "Ukuguqulwa Kwedijithali Emabhizinisini Amancane" lukaSebrae lwembula ukuthi u-66% wamabhizinisi amancane namancane aseBrazil ahlala esigabeni sokuqala senqubo yokuguqulwa kwedijithali, u-30% usesigabeni esimaphakathi, futhi u-3% kuphela ongabhekwa njengabaholi emikhakheni yabo. Lokhu kukhombisa ukuthi, nakuba inzalo iphezulu, kusekude phambili.
Phakathi kwezinselele eziyinhloko ukuntula ulwazi lwezobuchwepheshe, izinsiza zezimali ezilinganiselwe, nokumelana noguquko kwamasiko. Nokho, inhlolovo ikhombisa ukuthi u-20% wama-SME abheka ukwamukelwa kwe-AI njengenselele, inani elivame ukwehla njengoba ubuchwepheshe bufinyeleleka kalula futhi bunembile.
"Iphutha elikhulu i-SME engayenza ukucabanga ukuthi idinga ukwenza uguquko oluphelele lwedijithali ngesikhathi esisodwa. Isu elisebenza kahle kakhulu ukuhlonza inkinga yebhizinisi ethile-kungaba kusensizakalweni yamakhasimende, ukuthengisa, noma ukuphatha-futhi isebenzise isisombululo sobuchwepheshe ukuyixazulula. Imiphumela esheshayo idala ukuzethemba nolwazi lwezinyathelo ezilandelayo. Ukuguqulwa kwedijithali uhambo, hhayi indawo," kweluleka u-Kenneth Corrêa.
Ikusasa manje.
Ukuhlangana kwe-AI, i-automation, nokuhlaziya idatha kuchaza kabusha lokho okungenzeka kumabhizinisi amancane namancane. Ukufinyelela okwenziwe ngokwedemokhrasi kulobu buchwepheshe kudala inkundla yokudlala esezingeni eliphakeme, lapho ukushesha, ukusungula izinto, nokugxila kwamakhasimende kunganqoba usayizi nezinsiza zezinkampani ezinkulu.
Njengoba i-98% yezinkampani ezihlela ukusebenzisa i-AI ekupheleni kuka-2025, ngokusho kwedatha ye-HubSpot kukaGartner okubonisa ukuthi ngo-2025 ngaphezu kwe-80% yezinkampani ezinkulu zizobe sezihlanganise izixazululo ze-AI ezinqubweni zabo, kuyacaca ukuthi ukuguqulwa akuseyona inketho, kodwa isidingo samasu.
"Ama-SME amukela ubuchwepheshe namuhla azoba sesimweni esingcono sokukhula, ukukala, futhi aphumelele esikhathini esizayo. I-AI ayithathi indawo yengqikithi yomuntu yebhizinisi-ukudala, uzwela, ubudlelwano-kodwa ikhulisa lezi zimfanelo, ivumela osomabhizinisi ukuthi bagxile kulokho okubaluleke kakhulu: ukudala inani lamakhasimende abo nokwakha amabhizinisi asimeme nafanele. Isikhathi sokuthatha isinyathelo manje," kuphetha uCorrêth.