Terefone yawe igendanwa irahamagara, ariko umuhamagaye ntazwi. Uzasubiza? Benshi ntibazabura rwose kwirengagiza umuhamagaro, kubera ko batazi uwahamagaye, kubera ko bakeka ko ari sosiyete igerageza kugurisha ikintu badashaka, cyangwa kubera uburambe bukabije kandi bubi bahuye n’ibindi bigo.
Kubwamahirwe, itumanaho ribi hagati yubucuruzi n’abaturage riracyagaragara cyane mu gihugu, ibyo bikaba bitangiza izina ry’isoko gusa ahubwo binabangamira ubushobozi bwabo bwo kugera ku giciro kinini cyo kugurisha no kugumana abakiriya banyuzwe. Abaguzi ntabwo bose ari bamwe, kandi kugirango babe abizerwa kandi banyuzwe nibirango byawe, ntibikenewe gusa kugira ibicuruzwa na serivisi byujuje ubuziranenge ahubwo no kumenya kuvugana na buri umwe muribo muburyo bwihariye kandi bushimangira.
Ubushakashatsi bwakozwe na PwC bwerekana ko 80% by'abantu batekereza ko umuvuduko, korohereza, na serivisi bifasha ari ibintu by'ingenzi ku bunararibonye bwiza iyo bavugana n'ibirango. Ariko, mubikorwa, ibigo byinshi bihura nimbogamizi mugushikira iki gisubizo, bitewe ahanini nimpamvu ikunze kugaragara: kutagira ibyangombwa byibanze byabo.
Mu bundi bushakashatsi bwakozwe na Opinion Box, nk'ikimenyetso kibigaragaza, 78% by'abantu bakira ubutumwa buva ku bicuruzwa batibutse kohereza nimero yabo ya WhatsApp. Kugira urutonde rwitumanaho rishaje gusa bizana ibisubizo bibi kubisosiyete, bikarangira gukoresha amafaranga menshi yohereza ubutumwa kubakoresha bashobora kuba barahinduye amakuru yabo kandi akenshi, badashishikajwe nibicuruzwa byabo cyangwa serivisi.
Kurenga ishoramari ryamafaranga nta garuriro, amashyirahamwe nayo ashobora guhagarikwa kurubuga runaka rwitumanaho iyo batubahirije amategeko yabo kandi bakananirwa kubahiriza ibisabwa ninzego zibishinzwe. Hatabayeho gusukura neza no kuzuza iyi base base, ibigo ntibizagerwaho muburyo bwiza bwo kuvugana nabakiriya babo.
Hamwe n'izo nzitizi zatsinzwe, ikibazo cya kabiri kivuka: aho nuburyo bwo kuvugana numuguzi wawe. Bamwe barashobora guhitamo kuvugana na WhatsApp. Abandi barashobora kwitaba neza ukoresheje imeri cyangwa bakanaterefona. Buriwese azagira umuyoboro wifuza aho yumva yorohewe no kuvugana nibirango byabo, kandi ninshingano yibirango gukora isesengura ryumwirondoro kugirango tumenye ubwo buryo bwatoranijwe kuri buri mukoresha.
Buri mukiriya arihariye, kandi kuvugana nabantu bose bafite ireme kandi bashimangira, birakenewe, usibye gushora mubikoresho byo gusukura urutonde rwawe, kugirango hategurwe ingamba zoguhuza imiyoboro myinshi hamwe numukiriya wawe, uhuza imiyoboro itandukanye kugirango buri muntu ahitemo uwo akunda gukoresha kugirango akoreshe ikirango cyawe.
Ibiri mu butumwa ni ikindi kintu cy'ingenzi kigamije gutsinda; nyuma ya byose, ntacyo bimaze kuvugana numuntu ukwiye niba itumanaho rirenze cyangwa ridahuye. Gukoresha ibigo bikusanya imyenda nkurugero, aho guhora usaba umuguzi kwishyura umwenda, hitamo kwerekana inyungu bazabona mugukemura umwenda, nko guhanagura izina ryabo, kuba mubukungu, cyangwa kuba ushobora gusaba ikarita nshya yinguzanyo. Uburyo bwiza cyane buzatanga ibisubizo byiza cyane.
Nubwo gushora imari muriyi ngamba zitumanaho byanze bikunze bisaba ikiguzi runaka, aya mafaranga azazana inyungu nini atari mubyunguka gusa, ahubwo no mubikorwa byiza, ashingiye kubikoresho byiza byo kuvugana nabantu beza; no gutuma umubano wumuguzi nikirango cyawe urushaho kuba mwiza kandi utazibagirana.
Iyo buri sosiyete igize uruhare rwayo muri urwo rwego, urusobe rw’ibidukikije rw’itumanaho ruzanozwa, kandi ruzuzuza inshingano z’imibereho atari ugushaka inyungu gusa, ahubwo runuzuze ibyifuzo by’abaguzi, rushyireho umubano mwiza, wihariye kandi utazibagirana ukurura kandi ukagumana abantu benshi kandi benshi.
