Daim Ntawv Qhia Txog Kev Ntsuas Xyoo 2024 rau Kev Tswj Xyuas Kev Pabcuam - Freshservice, tsim los ntawm tus tsim tawm Indian Freshworks, tab tom pib tsim tawm hauv Brazil los ntawm lub chaw thev naus laus zis Nortrez, tus khub koom tes zoo ntawm lub npe Indian hauv Latin America. Raws li cov ntaub ntawv sau tau, kev siv tshuab hauv cov txheej txheem kev pabcuam rau cov neeg siv khoom ua rau muaj kev nce ntxiv ntawm kev daws teeb meem thawj zaug, nrog rau kev loj hlob ntawm 77%. Ntxiv mus, cov koom haum uas tau txais cov kev ua haujlwm no tau kaw qhov nruab nrab ntawm 26.63% hauv lub sijhawm daws teeb meem daim pib, qhia txog qhov cuam tshuam zoo ntawm cov kev daws teeb meem no rau kev ua haujlwm zoo.
Daim ntawv tshawb fawb no tau tshuaj xyuas cov ntaub ntawv los ntawm ntau tshaj 9,400 lub koom haum thoob plaws 14 lub lag luam sib txawv, suav nrog cov neeg sawv cev los ntawm ntau tshaj 100 lub tebchaws. Tag nrho, ntau tshaj 167 lab daim pib IT tau raug tshuaj xyuas. Lub hom phiaj tseem ceeb ntawm daim ntawv tshaj tawm no yog los tsim kom muaj tus qauv rau Cov Cim Qhia Txog Kev Ua Tau Zoo (KPIs), txhawb kom cov koom haum ntsuas lawv cov kev ua tau zoo. Los ntawm cov txheej txheem no, cov thawj coj thev naus laus zis tau npaj los txais yuav cov kev daws teeb meem sai thiab muaj zog uas ntxiv tus nqi pov thawj rau kev lag luam.
"Lub hom phiaj tseem ceeb ntawm daim ntawv tshaj tawm no yog los muab cov kev nkag siab zoo rau cov thawj coj thev naus laus zis, ua rau lawv siv tau cov kev daws teeb meem sai thiab ruaj khov uas ntxiv tus nqi pov thawj rau kev lag luam," piav qhia Eric Dantas, tus kws tshaj lij ua ntej muag ntawm Nortrez . "Raws li cov ntaub ntawv tseeb, cov kws tshaj lij yuav muaj peev xwm txheeb xyuas cov qauv, cov teeb meem, thiab cov cib fim, sib phim lawv cov tswv yim nrog cov kev coj ua lag luam zoo tshaj plaws."
Cov kev tshawb fawb tau hais txog ntau yam ntawm kev tswj hwm kev pabcuam, xws li kev suav nrog cov cim qhia kev lag luam rau xyoo 2024, muab cov lus qhia ntxaws ntxaws los coj kev npaj thiab kev ua haujlwm ntawm cov pab pawg txhawb nqa. Tsis tas li ntawd, daim ntawv tshaj tawm tso cai rau kev sib piv cov txiaj ntsig thiab kev txheeb xyuas cov cib fim rau kev txhim kho.
Daim ntawv tshawb fawb no qhia txog kev tshuaj xyuas cov kev pabcuam thiab qhov cuam tshuam ntawm kev txawj ntse tsim khoom rau Kev Tswj Xyuas Kev Pabcuam Technology (ITSM). "Nrog rau kev siv cov kev daws teeb meem kev pabcuam tus kheej thiab kev txhawb nqa omnichannel, qhov zoo ntawm kev pabcuam rau cov neeg siv khoom tau dhau los ua qhov tseem ceeb rau cov pab pawg tsim kho tshiab. Hauv cov ntsiab lus no, AI tau ua pov thawj tias yog ib qho cuab yeej muaj zog hauv kev tswj hwm kev pabcuam, "Dantas hais ntxiv..
Lwm qhov tseem ceeb uas tau txheeb xyuas yog lub peev xwm ntawm kev txawj ntse hauv kev txhim kho kev txhawb nqa IT. Cov koom haum siv cov thev naus laus zis no tau pom qhov nruab nrab ntawm 53% hauv daim pib txhawb nqa, ntxiv rau qhov nce 34.58% ntawm qhov ceev ntawm kev daws teeb meem. "Generative AI yog tus phooj ywg muaj zog thiab tso cai rau kev ua haujlwm rov ua dua, ua rau lub sijhawm zoo dua," tus kws tshaj lij taw qhia.
