Zendesk caw txhua tus kws tshaj lij txog kev paub txog cov neeg siv khoom (CX) tuaj koom lub rooj sib tham hauv online "AI thiab Yav Tom Ntej ntawm CX," uas yuav muaj nyob rau hnub Thursday, Lub Yim Hli 22, thaum 2 PM (lub sijhawm Brasilia). Qhov kev tshwm sim yuav raug tshaj tawm hauv online thiab nthuav tawm ua lus Askiv, nrog rau cov lus Mev.
Cov kev sib tham hauv webinar no yuav tshawb nrhiav seb kev txawj ntse ntawm cov neeg siv khoom (AI) tau hloov kho qhov kev paub ntawm cov neeg siv khoom li cas thiab yuav muaj dab tsi tshwm sim los ntawm xyoo 2027. Raws li kev tshawb fawb ntau yam los ntawm CCW Digital thiab Zendesk, qhov kev tshwm sim no yuav muab cov kev nkag siab tseem ceeb los ntawm cov thawj coj CX txog kev siv AI kom zoo, kov yeej cov teeb meem ntawm lub koom haum, thiab cov kauj ruam uas xav tau los siv cov thev naus laus zis tshiab no.
Cov Ntsiab Lus Tseem Ceeb:
Kev txais yuav AI:
- Xaiv qhov kev daws teeb meem zoo
- Xam ROI
- Kev sib koom ua ke ntawm lub koom haum nyob ib puag ncig AI
Kev Ntseeg Siab ntawm Cov Neeg Siv Khoom:
- Qhia txog yuav ua li cas AI txhim kho kev pabcuam rau cov neeg siv khoom sai thiab zoo nrog cov neeg sawv cev AI
- Qhia txog kev paub zoo ntawm cov neeg siv khoom nrog cov neeg sawv cev tsim nyog heev
- Kev lav phib xaub ntawm kev coj ua ruaj ntseg pob tshab
Cov Kev Txhim Kho:
- Muab qhov tseem ceeb rau cov cib fim kev loj hlob
- Kev cob qhia kom zoo rau kev tswj hwm AI, suav nrog: kev tsim cov kev txawj ntse tshwj xeeb thiab kev txhim kho cov kev txawj sib raug zoo
Tsis txhob nco lub sijhawm los kawm paub tias AI tuaj yeem hloov pauv qhov kev paub ntawm cov neeg siv khoom hauv koj lub koom haum li cas thiab tau txais cov lus qhia tswv yim rau kev kov yeej cov teeb meem hauv kev siv cov thev naus laus zis no.
Kev Pabcuam:
- Kev Tshwm Sim: Webinar "AI thiab Yav Tom Ntej ntawm CX"
- Hnub Tim: Hnub Plaub, Lub Yim Hli 22
- Lub Sijhawm: 2 PM (Lub sijhawm Brasilia)
- Hom Ntawv: Online, nrog rau cov lus Mev.
Yog xav paub ntxiv thiab sau npe, mus saib lub vev xaib Zendesk.
