Hamwe niterambere rya e-ubucuruzi mumyaka yashize, gukoresha ibiganiro byabaye nkenerwa kugirango byorohereze serivisi zabakiriya mubyiciro byose byubuguzi. Icyakora, urebye ko abantu miliyoni 18,6 muri Berezile bafite ubumuga runaka, nk'uko IBGE (Ikigo cya Burezili gishinzwe imiterere y’imibare n’ibarurishamibare) kibivuga, ni ngombwa gushyira mu bikorwa uburyo bwiza bwo guteza imbere imikoranire.
Nko mumwanya ufatika, serivise yabakiriya kumurongo igomba gutanga ibintu byoroshye. Gusobanukirwa abarebwa nubucuruzi bwa e-bucuruzi birakenewe kugirango uhuze chatbot kubyo abakiriya bakeneye, hitabwa kuburyo butandukanye kugirango amakuru agere kuri benshi. Kubwibyo, kugira ibiganiro byinshi birimo, abumva bafite imyaka itandukanye, igitsina, ubwoko, ubumuga bwumubiri cyangwa bwo mumutwe, icyerekezo cyimibonano mpuzabitsina, n’amadini.
Umuyobozi w’abakiriya muri NeoAssist, Leidiane Jardim abisobanura agira ati: "Intambwe yambere ni ugusesengura isosiyete ubwayo n’abayikoresha; hanyuma, shyira mu bikorwa impinduka zikenewe kugira ngo habeho umubano wuzuye. Gutanga amahugurwa ku bakozi bityo bakaba biteguye kandi bitondera ubufasha ubwo ari bwo bwose, ndetse no gukomeza itumanaho ryihariye, ni zimwe mu ngero . "
Gutangirira hamwe, byoroheje kandi byimbitse byerekana neza uburyo bworoshye bwo kugenda; imishinga ukoresheje amabara akwiye kandi atandukanye yorohereza gusoma kubantu bafite icyerekezo gito cyangwa ubuhumyi bwamabara, kurugero, kimwe no guhinduranya imyandikire nubunini bwinyandiko. Guhuza ibisobanuro byamajwi nibikoresho byo kwandikisha amajwi nabyo ni ingenzi kumubano wuzuye.
Birakwiye kandi guhugura AI ya chatbot hamwe namakuru atandukanye yumuco, uhereye kumibereho itandukanye nindimi zitandukanye, zishobora gutanga ibisubizo bikwiye.
Leidiane yongeyeho ati: "Ikindi kintu cy'ingenzi ni ibitekerezo by’abakiriya. Kubatera inkunga ni ngombwa kugira ngo hamenyekane izindi mpinduka zigomba gukorwa. Hashingiwe kuri iki gitekerezo, ibigo byumva uburyo bwo gukomeza umubano mwiza hagati y’abaguzi n’itsinda rya serivisi z’abakiriya".
