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Paraná’s new Consumer Defense Code addresses contemporary issues in consumer relations

The new Consumer Protection Code of Parana brings more current and broad obligations, in addition to modernizing the transparent and fair relationship between companies and consumers, already advocated by the national CDC since 1990. This is the evaluation of lawyer Larissa Nishimura, expert in the subject, member of the Law Firm Baptistute Advogados. The document is the third created by a state, behind Pernambuco, which had the initiative in 2019, and Sao Paulo (2023). According to the expert, the new document brings predictions that correspond to current issues and, among the 323 articles, a single file. 

“The code brings issues that more than 30 years ago were not problematized.Among them, the obligation to notify a debtor about inclusion in credit protection agencies. Or, then, situations related to financial loans to the elderly, since there are many scams applied to this public”, says Larissa. According to the lawyer, the document, sanctioned in September 2024 and in force since March 2025, provides that the name of an defaulter can only be taken to credit protection agencies after 30 days of default, warning the debtor at least five days in advance. 

In addition, those who make a loan to an elderly, pensioner or retiree, can only do so by physical signature of a contract, with presentation of an identity document, or simple electronic signature. “This forecast is to avoid the many blows of people who use authorizations by phone, application, photography or voice recording. It is a way to protect this public, more vulnerable and susceptible to these crimes” Another measure that can also benefit this public is the obligation to make packaging available with a minimum of 30 tablets for those who make use of continuous medicines. 

“The code also establishes a way to curb the famous make-up that used vehicle dealers make”, explains Larissa. It is that, from now on, dealerships and dealers must inform, in writing, before the sale of a car, if the vehicle has already had problems with collision, flooding, went through auction and recall, among other complications.Such as financial institutions must inform the full amount of a charge for providing a service charged, either by electronic cashier, telephone or internet.“This way, in both cases, the consumer has the possibility to choose to buy or hire the service.” 

In addition to these unprecedented inclusions, the Consumer Protection Code of Parana establishes rules against over-indebtedness, end of unwanted automatic calls, promotions with visible previous prices, mandatory translations in advertising with foreign words, right to physical menu and clear forms of payment in bars and restaurants, among others. “S are measures that aim to update and contemplate elements of reality and the day to day of today.”

“Free and open source”: Zabbix CEO advocates profitable model without license fees

The largest meeting in Latin America on Zabbix and data monitoring gathered in Sao Paulo on June 6 and 7, developers, technology leaders and professionals from different sectors to discuss the future of monitoring in diverse sectors and critical environments. The program featured strategic lectures on the tool roadmap, discussions conducted by customers and partners on the impact of open source on business, technical laboratories and business panel.

The Latin American community has consistently acted in the evolution of Zabbix and in the adoption of the open source model as a viable path for complex infrastructure challenges.With the presence of participants from Colombia, Uruguay, Mexico and Brazil, the conference highlighted the strength of the region, which has become one of the most relevant for the global community. The tool has been used by companies from different sectors, which reinforces its plural character and its ability to meet critical demands in diverse environments.

Solid business and no licensing charge

Alexei Vladishev, founder and CEO of Zabbix, reinforced the company's position by stating that the software will continue to be free and open source, even after two decades of operation. The release of the new version 8.0 is scheduled for 2026 and will bring advances in observability, improvements in the interface and user experience, as well as the ability to handle streaming data, using standards such as OpenTelemetry and NetFlow.

According to Vladishev, the business model based on services, support and training has proven to be solid.“It is proven that it is possible to be open source and maintain a business model.There is no plan to change licenses, Zabbix will always be an open source product.These 20 years show that it is possible to continue open source and maintain a sustainable business model,”, the global CEO states.

Same tool in multiple sectors

Present in areas such as government, critical infrastructure, media, mining, healthcare and pharmaceutical industry, Zabbix has been consolidating itself as a common solution for different operational realities. Companies with specific needs find in the open source tool a scalable response for real-time monitoring of complex environments.

During the event, experts presented real cases and reinforced the versatility of the platform.“O Zabbix meets 80% of the data collection and analysis needs of any business, regardless of the” sector, explains Luciano Alves, CEO of Zabbix Latam, emphasizing that the goal is to ensure stability, control and predictability in operations.

The CEO of Zabbix Latam presented the growth potential of MSPs (Managed Service Providers) and highlighted the importance of having specialized teams, reinforcing the role of certifications in the delivery of quality services. newly released report for the organization that highlights how to deliver better results with Zabbix.The evolutions of Zabbix Cloud, a solution focused on the management of shared environments, which offers automatic updates, on-demand backups and isolation of resources per customer, expanding security, flexibility and operational efficiency, were also addressed.

More than 90% of Brazilian photographers rely on social media to attract customers, Aftershoot said

Brazilian photographers have increasingly bet on organic marketing as the main strategy to promote their work. According to an unprecedented survey by Aftershoot, a platform created to streamline the workflow of photographers, 92% use social networks to attract new customers, while only 33% resort to paid ads.In order to identify trends in the photographic industry in Brazil, the study also pointed out that in addition to the networks, 82% photographers rely on customer indication as one of the main means to capture new work.

Among the photographers interviewed, most (89%) are professionals who have been working in the field for more than 5 years. Their main areas of expertise include events (68%), weddings (63%) and portraits (35%).In addition, most have acquired their skills through specialized courses (64%) and workshops (55%), while only 17% have studied photography in college.

The survey also showed that more than a third (35%) of Brazilian photographers deliver the edited photos to customers in less than a week. The data draws attention when compared to the global average: only 13% of photographers in the world can complete the edition in the same timeframe, as pointed out by the report Trends in the Photo Industry 2024, also conducted by Aftershoot. 

This scenario is directly related to the profile of the Brazilian photographer, characterized by expressive volumes of production. The local research showed that 64% of professionals capture from one thousand to 3 thousand images per event, higher than the global average of 46% in this range. In addition, 20% of Brazilians produce up to 6 thousand photos per job, showing a significant demand for efficiency in the selection and editing processes.

Investment in equipment is also a relevant aspect of professional activity: 37% usually spend between R$ 6,500 and R$ 16,500 per year, 27% between R$ 3,050 and R$ 6,500, and 20% less than R$ 3,050. 

The results reinforce the growing importance of digital presence for photographers seeking to expand their visibility and win new customers. At the same time, professionals are expected to know how to navigate a highly competitive market marked by high demands for production and agility in delivery.

In this context, the need for artificial intelligence-driven tools such as Aftershoot is growing as they help manage time-consuming tasks such as image selection and editing. Among respondents, 63% regularly utilize AI capabilities. These software optimize time-consuming tasks such as image selection and editing, optimize workflow, and enable faster deliveries without compromising quality. 

Aftershoot research contributes to understand the current scenario in relation to the transformations of the sector and the challenges faced by Brazilian professionals today.

As a focus on innovation, marketing agency grows 70% in one year

THE Tempus Inova, design agency, innovation and digital marketing, recorded a growth of 70% in revenue between 2023 and 2024, consolidating itself as a reference in the market thanks to the focus on quality, speed and expertise to serve customers from different segments. The significant growth is accompanied by a prospect of expansion of 112% in 2025, reinforcing the company's position in the sector.

“We are very pleased with the results achieved in 2025. This significant growth is a reflection of our commitment to offer innovative and high quality solutions to our” customers, he says Andre Carvalho, CEO & Founder of Tempus Inova.

With more than 660 Million inhabitants and a strong presence of smartphone users, especially in countries such as Brazil, Latin America has emerged as a strategic and innovative hub for digital marketing.The region functions as a dynamic laboratory for testing online campaigns, adapted to the mobile interactions that dominate the local scenario. UnivDatos Market Insights, investment in digital marketing by Latin American organizations is expected to grow about 15% per year until 2027when it can reach the mark of 98.9 Billion dollars.  

Diverse portfolio and strategic partnerships

With clients such as Pieraccian, the largest innovation consultancy in Brazil, Tempus Inova stands out for offering varied services such as websites, brand design and audiovisual.“We want to contribute to the success of our customers by offering customized solutions aligned with their needs. The partnership with Pieracciani is an example of our commitment to meet market demands in an efficient and innovative way”, says Carvalho. 

THE Shark Coat startup that brought an unprecedented technology to the world of surf “A species of synthetic skin” inspired by sharks, designed to create a surface that reduces friction with water or air, initially applied by BASF in aviation to increase the aerodynamics of aircraft 5 is also one of the partnerships of the corporation. 

In addition to these, the agency has other weight cases, such as the Incube Metrics, consulting focused on retail, business intelligence, trade marketing and category management, which has grown 90% in 2024.“The partnership with leading clients in their segments reinforces our expertise and seriousness in delivering satisfactory” results, adds the CEO.

Expertise for success

Tempus Inova has the extensive experience of the founder, known for working in large companies such as NestléCosan and Mitsui & Co, providing the agency with a broad view of customer challenges. The secret, he says, is to view brand branding as something beyond a simple strategy.

“It is common for companies to view branding as just an additional to the brand, but aspects like this can be decisive for success in the market. Increasingly, consumers are choosing organizations with well-defined identities, which talk to the values sought by them. Our focus is precisely to provide this perspective to the respective target audiences of the customers we serve”, he highlights Oak.

Mercado Livre launches free online technology training program for people with disabilities

Mercado Livre (NASDAQ: MELI), an e-commerce and financial services company, in partnership with Ada 5, a company specialized in recruitment and selection at scale through tools with artificial intelligence, announces the opening of registrations for the second edition of the Develop+.

This opportunity, this free and 100% online, free it is aimed at people with disabilities with academic or technical training recognized by MEC in areas of technology or exact sciences, who wish to develop the skills necessary for a career in the Free Market, through a technical training in Backend programming with a focus on Java & IS one of the most demanded areas of the sector.

With a duration of 15 weeks and more than 300 hours of content, Desenvolva+ offers a practical and intensive learning journey, with live and online classes on Mondays, Wednesdays and Fridays, from 19h to 22h. The trail also includes meetings, career classes, individual sessions of simulation of interviews and mentoring, as well as close monitoring by experts from Mercado Livre and Ada.

The contents are aligned with the real demands of the market and the day-to-day of the technology team of Mercado Livre, which was recently recognized as the number 1 company in reputation and practices aimed at the inclusion of people with disabilities in Brazil, ranking by the portal Integrity ESG in partnership with InsightLab. At the end of the program, students will be invited to participate in exclusive selection processes of the company, strengthening the direct connection between training and professional opportunity.

“To continue to give life to our purpose of democratizing e-commerce and financial services to transform the lives of millions of people in Latin America, we need to boost every day an inclusive ecosystem for all people. This is done with a team that represents the diversity of our users. With Desenvolva+, we want to boost the training of professionals in technology that bring new perspectives and experiences that will contribute to the innovation of solutions and products for those who elect the Free MARKET”, says Patricia Monteiro de Araujo, People Director of the Free Market in Brazil.

“Na Ada, we use our own artificial intelligence technologies to select, develop and map the main skills of each participant, offering a personalized learning journey so that each person evolves with more confidence and is, in fact, prepared for the challenges of the market. More than a training, this partnership is a real opportunity to boost careers and reinforce our commitment to the transformation and inclusion of more people in the tech.” universe, comments Felipe Paiva, CEO of Ada.

In this edition, the selection process of Desenvolva+ will use the CAIO & Conversational AI of Ada & DES to evaluate the participant's motivation in relation to the project.In addition, it will have a code test to measure technical knowledge and the Coding Tank: a three-day stage that simulates the course, with practical challenges and technical and behavioral evaluation criteria.

This is an opportunity for those who want to accelerate their career and increase their chances of professional insertion in the largest technology company in Latin America. Registration takes place until June 23, on the Ada website. You can access the opportunity by the link: Link

Frauds increase on Valentine's Day; see how to protect your e-commerce and avoid losses

 Gifts, promotions and haste.The typical combination of Valentine's Day warms up trade, especially in online stores, but also attracts the attention of scammers. Identity and Fraud Report, from Serasa Experian, more than half of Brazilians (51%) were the target of coup attempts in 2024. With the increase in digital transactions, attention should be redoubled & especially on seasonal dates, such as June 12, which concentrate large sales volume in a short time.

“Valentine's Day is one of the strongest dates in retail, and this makes digital criminals take advantage of the movement to apply” scams, explains Adilson Neves, Commercial Director of Paytime, fintech specializes in digital payments.He points out that there are cases where the loss falls on retailers: “In online purchases made with cloned cards, for example, the store can be financially responsible for chargebacks.”

The most recent survey of Axur it shows that the exposure of credit and debit cards increased 26 times in 2024, while the number of leaked credentials grew 13 times over the previous year. Adilson's main recommendation for merchants is to work with payment solutions that offer anti-fraud systems, enhanced authentication (such as 3DS) and automated behavioral analysis. “Today, the technology allows identifying suspicious patterns in real time.If a store usually sells R$ 70 products and an R$ 2 mil transaction appears, the system already issues alert.

For those who sell through social networks, the common practice among small entrepreneurs is the use of payment links with authentication and encryption is a safe way to receive transactions.

For passionate consumers who will present on the date, the recommendation is not to get carried away by impulse.“Last minute promotions can hide traps. Scammers use fake ads, messages via WhatsApp or links sent by email to apply fraud known as phishing”, warns the director of Paytime. In 2024, Brazil followed among the countries with the highest incidence of this type of scam, and only the number of phishing pages detected doubled compared to the previous year, according to Axur.

The expert also advises to check the reputation of the store and verify that the site has security certificates; use platforms such as the siteconfiavel.com.br before making a purchase and prioritizing the use of the credit card, it allows contestation of the transaction and offers additional protection in case of fraud.

“On dates with a lot of emotional appeal, such as Valentine's Day, people are more vulnerable and less attentive. This is precisely the ideal scenario for scammers. The best way to protect yourself is to redouble the” precaution, concludes Adilson.

Trust in influencers and e-commerce boost consumption on Valentine's Day, LOI survey points out

A survey made by LOI, consulting specialized in influencer marketing, shows that the Valentine's Day follows among the four most important dates for Brazilian trade, lagging behind only Christmas, Mother's Day and Father's Day. This year, the expectation is that the date moves R$22.14 billion in retail sales and services, according to CNDL data.

The study, which gathered sources such as the survey “Dia dos Namorados 2025” by Globo & PiniOn and data from CNDL/SPC Brazil, highlights the role of digital influencers in the consumer journey. According to the survey, the 78% of Brazilians consider the recommendations of content creators reliable, and 73% have already purchased products by indication of influencers, indices that exceed global averages.

“Influencers are no longer just part of the strategy: they are the main channel of inspiration and decision for the” consumer, says Felipe Colaneri, co-founder of LOI.“Influence marketing is no longer something apart and has become central, especially on dates like Valentine's Day”.

In addition, the survey reveals that:

  • Beauty products, clothing and chocolates/sweets lead both among the most purchased items and among the most desired;
  • The average ticket intended it is up to R$ 300, although almost half (46%) associate expensive gifts with the demonstration of importance in the relationship;
  • 62% of consumers prefer physical stores, mainly by ease of exchange;
  • Despite this, the e-commerce remains relevant, with 73% of online shoppers opting for apps and 22% considering even Instagram as a buying platform;
  • Buying behavior is starting to intensify between 15 days and one week before the date, highlighting last minute purchases, direct reflection of the search pattern on Google.

Another data that draws attention is the growth in sales observed in 2024, with an increase of 4.9% in total during the commemorative date, the e-commerce the big highlight, with high of 15.5% in billing, according to the Cielo de Varejo Index Extended. Among the segments that grew the most are optical and jewelry (+19,1%) and cosmetics (+9,6%), reinforcing the strength of these markets at the time.

The study also shows the weight of the influence of the gift recipient in the purchase process: a most consumers rely on tips from the person to be presented when deciding what to buy. In addition, 66% of respondents start the search for the gift 15 to 30 days in advancebut Google points out that most purchases actually occur in the last week, the eve or even Valentine's Day itself, showing the strength of the impulse in the purchase decision.

The study also points out a curiosity about the behavior of Generation Z: young people are dating less, a reflection of the intensive use of social networks and a growing preference for daytime events and outdoor experiences, rather than traditional nightlife.

Companies investing in hyper-personalization have already recorded an increase from 10% to 15% in total revenue

You may not realize it, but the way companies talk to you has changed A LOT. From “Hello, how can I help?” to “All right with your order yesterday?”, personalization in digital service is no longer a pleasure and has become a survival point in retail.

According to Gartner, by the end of 2025, 80% of all interactions between brands and customers will be fully personalized. This explains why, in Brazil, 70% of virtual stores already use artificial intelligence to deliver a more fluid, accurate and close shopping experience. The data is in the CX Trends 2025 report, which also shows how much it matters: 68% of Brazilian consumers say they only buy where they feel they have been truly understood.

“Personalization is no longer a differential. It is a customer requirement. And even with AI, the human touch is still decisive”, says Alberto Filho, CEO of Poli Digital, a company specialized in automation of service channels. For him, joining technology and empathy is the key to loyalty: “Chatbots streamline simple tasks.

Poli Digital's strategy, for example, combines hybrid service, continuous monitoring of the consumer journey and reputation management. And the data show that this gives return: a McKinsey study indicates that businesses focused on hyperpersonalization already observe jumps from 10% to 15% in revenue.

But it's not just about talking well: it's about selling better. An Ecglobal survey shows that 86% of consumers shop online at least once a month, and that 79% value convenience, while 78% choose stores with more variety of options.

“Tools such as virtual fitting room, catalog purchase and centralized payment make a difference. They reduce friction and increase” conversion, explains Alberto.

Another feature that has been gaining traction is automated satisfaction surveys via chatbot.Sent immediately after service through digital channels, these interactions allow us to identify critical points in real time and promote operational adjustments with agility, without impacting the flow of service. “This approach provides valuable inputs for more accurate decision making in the continuous improvement of the customer experience, with efficiency and scalability.”

The Poli CEO warns that companies that neglect this factor risk losing the customer even before the first “good day”. “In a scenario where user experience determines brand loyalty, every touchpoint & including the first greeting & IS must be carefully planned to generate immediate value.”

American Valentine's Day brings gifts to every pocket

To celebrate love, Americanas brings together a special selection of products and offers. With a multichannel strategy, the campaign “Ameeei DO Dia dos Namorados Americanas” arrives in stores with gift alternatives in various categories and with values for all pockets.

For those looking for more symbolic and affective items, the emotion is guaranteed with the mug hearts 330ml Casual Home by R$ 9.99; the plush boyfriends Brink+ from R$ 14.99; and the box of Ferrero Rocher chocolates (8 units) by R$ 32.49.

Among the options of gifts aimed at beauty and self-care, are the body splash Giovanna Baby Classic 260ml by R$ 25.99; the soft dryer brush PEC13 bivolt Philco by R$ 129.99*; and the hair trimmer Multigroom 6 EM 1 MG3712 BIVOLT Philips by R$ 119.00*.

For those passionate about technology, alternatives include the Moto G15 smartphone with 256GB in graphite color by R$ 999.00 and the M7 QUAD 64GB WI-FI PTO Multi tablet by R$ 399.00.

The above values and offers are valid for Americanas physical stores.In digital, a hotsite it brings together several gift options, divided by price ranges. To stay on top of the entire campaign of Valentine's Day, access the site, the Americanas app or the Instagram of brand.

Startup helps companies find tech professionals

Brazil has more than 50 thousand information technology professionals per year. At the other end, companies of the most diverse economic activities increasingly demand this highly qualified workforce. How to establish this connection between the two sides? A startup in Curitiba is giving that little help, helping to eliminate this bottleneck in the area of innovation, and to reduce in 80% the costs with selection processes.

Founded in 2019, Koud has in its portfolio more than 200 companies from various parts of Brazil, which have already used the services of tech recruitment, tech allocation and RPO (recruitment process outsourcing) (in free translation, of “ talent”, recruiting and allocating these talents in the market. Koud goes in search of professionals based on the specific demand of each client.

This is what explains the founder and CEO of the startup, Frederico Sieck, founder and CEO of Koud. “With the shortage of innovation professionals in the market there are estimates that the deficit in Brazil will be more than 500 thousand by 2029 2029 the demand, the dispute and competition for opportunities are fierce. So, the search needs to be thorough, certifying”. 

In this sense, although the first step to this bridge is via technology, the entire following process is humanized, conducted by a team of experts responsible for accurate research and recruitment.“Koud's first step is to approach the professional who has the qualities sought by its clients, based on the analysis of curriculum, skills and interests”, Sieck says.

The candidate should not necessarily be someone available in the market, in search of employment. On the contrary. Depending on the specificity of the vacancy, it is possible to turn to professionals who are employed. “Having the interest of this, there is a first conversation with this candidate, in which we present the contracting company, and identify a possible cultural fit (affinity, compatibility of values) between both parties”.

Confirmed the interest and given the acceptance by the candidate, Koud sends the professional to the company that demands the hiring. From then on, she continues the process. “We guarantee three months for the company, and if there is a shutdown in that time, KOUD returns to the market and makes a new indication for free”, says the CEO of the startup.

In the allocation service provided by Koud, the procedure is similar. “The difference is that, in this case, we hire and allocate in the client company. After a year of contract, the company can then directly hire this professional”, Sieck details. “This accelerates the hiring process, reduces the urnover’ and increases the assertiveness of the professionals who will enter the company's staff, as they are already aligned in a technical and cultural way.”

Another important advantage: for the company that is behind professionals, the provision of service by the specialized startup reduces by up to 80% the costs with selection processes i.E., the offer of vacancies and search for candidates, through all recruitment procedures to hiring. Talent bank and principles of inclusion and diversity are ensured by Koud, in the provision of the services themselves.

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