Learn about technologies that improve the customer experience and boost business conversion

The recent celebration of Consumer Day has reinforced the importance of agile, personalized and efficient service to win customers and boost business Digit Technology47-year-old Brazilian company specialized in developing solutions for customer service, stands out in this scenario, especially at a time when many companies are evaluating their performance and seeking to optimize the purchase journey, improve sales conversion and ensure quality support.

Specializing in solutions for e-commerce and companies operating with multichannel support, Digitro offers essential tools to increase efficiency during peak demand and promotional campaigns.For Andre Jansen, Chief Operating Officer of the company, investing in cutting-edge technology is critical to ensure excellent service, especially in critical periods.

“With a robust portfolio and intelligent solutions, we help companies offer quality, automated and integrated service. Technology is an essential ally to build customer loyalty and enhance the closure of” businesses, says Jansen.

Check out some of the main technologies indicated by the specialist that can raise the level of service and boost business:

1. Omnichannel management for a unified service

Integrating multiple service channels, such as WhatsApp, phone, email, and website, into a single platform provides a complete view of the customer, facilitating personalized interactions and increasing the chances of conversion.

2. Chatbots and intelligent agents with Artificial Intelligence (AI)

Automation of AI service enables quick responses, immediate support and personalized suggestions. This technology reduces queues, improves the customer experience and increases satisfaction and loyalty rates.

3. Integration of APIs and Business Intelligence (BI)

Digitro offers integration services between APIs and BI development, allowing companies to analyze data in real time. With this strategic information, decision making becomes more assertive, directly impacting operational efficiency and results.

4.SaaS platform for WhatsApp Business management

Companies that use WhatsApp as a service channel must have a secure and automated solution to manage numbers and templates, ensuring scalable communication, optimizing service and enhancing communication with customers in an intuitive and strategic way.

5. META consulting for WhatsApp Business optimization

To ensure that communication via WhatsApp is aligned with META guidelines, it is essential to have specialized support in the activation and configuration of accounts, as well as consulting for template adequacy and validation of business rules.

“With these solutions, companies can offer a more agile, strategic and efficient service, ensuring a differentiated experience for consumers. Innovation in service is an essential competitive differential, especially in periods of high demand and” promotional dates, concludes Jansen.