AI agents must automate 15% of work decisions by 2028, research finds

Automation, driven by artificial intelligence (AI) agents, is transforming business dynamics. According to Gartner, by 2028, at least 15% of daily work decisions will be made autonomously through agentic AI, a significant jump from 0% in the year 2024. Companies that are leading this adoption already report significant gains in efficiency and competitiveness, highlighting the importance of this change for the coming years.

In response to the growing demand for information on how to integrate these technologies, Softo, a technology company recognized for its innovative model of customized software development, launches the Ebook Guide of AI Agents for Leaders.The material seeks to offer a complete overview for leaders from various segments, such as Marketing, Sales, Human Resources, Legal, Technology, Operations, Risk Management and Financial, on how AI agents can be strategic allies in the development and prosperity of their companies. The guide also explores how these professionals can implement AI solutions to improve their operations.

According to Fabio Seixas, CEO of Softo, “ the integration of autonomous agents will be a milestone in business automation. Leaders need to understand that adapting to these technologies is not just a matter of operational efficiency, but an opportunity to redefine how their companies compete in the market and interact with their customers.” AI implementation goes beyond simple automation of repetitive tasks, allowing companies to become more agile and adaptable.

The transformation that AI agents will bring to market will extend into the future of automation, with the creation of autonomous agent systems that will work in a coordinated manner.These systems will not only be able to automate specific tasks, but will also make strategic decisions based on real-time data, expanding the ability of companies to optimize their operations and even their strategic management.

“O Ebook Guide of AI Agents for Leaders not only serves as an educational tool, but also as a key step for business leaders seeking to be ahead in the digital transformation process. The retraining of professionals, who will have to deal with these advanced technologies, is another important trend that will be addressed in the guide, since functions of greater strategic value will be demanded to deal with the new realities of business”, he concludes  Seixas.