On July 30, Fintalk promotes another edition of its cycle of meetings focused on innovation in relationship and technology with a focus on the customer. The event, entitled “Multiagentes: AI that Connects the” Journey, will take place at the Itau Cube in Sao Paulo, with the presence of about 20 guests among leaders of areas such as CX, technology, marketing, data and digital transformation.
With an intimate format and focused on the exchange of information between executives, the meeting seeks to create a space for listening and joint construction on the challenges of applying artificial intelligence effectively throughout the customer journey from service to billing.
The great differential of the meeting is in the practical approach and focused on the reality of business.“We want to promote an environment where leaders can share what is working and what is not in the implementation of architectures with multiple intelligent agents.It is a strategic discussion, which involves customization at scale, increased resolution at first contact and reduced effort for the customer”, explains Camila Rossi, Head of Commercial Strategy and Growth at Fintalk .
AI already impacts the entire customer journey
According to a recent analysis of SuperAGI78% of companies already use AI in at least one business function, and 71% adopt generative models in 2024.In addition, 70% of companies apply artificial intelligence with a direct focus on customer experience, according to a survey by Desku.
Multi-agent orchestration i.e., coordination between different instances of AI has been seen as an essential step forward to scale personalization without losing governance Microsoft, which saved more than US$ 500 million in a year with AI in its call centers, demonstrate the real impact of this technology on customer relationships.
In addition, a study of Fullview it shows that the return on investment can reach US$ 3.50 for each dollar invested, with mature companies reporting up to 8 times of ROI. With this, the use of AI already reduces, on average, 13 hours of work per employee per month, generating savings of more than US$ 4,700 monthly per employee.
Artificial intelligence as a transformative engine of experience
The concept of multiagents, which is the combination of different models and layers of AI working in an orchestrated way, has gained ground in large companies interested in scaling personalization without giving up governance. At the event, real cases of application of this approach will be presented, with concrete results such as: reduction of operating costs by up to 30%, increase in the resolution index in the first contact (FCR), adoption of AI architectures composed of specialized bots per journey, and automation of interactions in channels such as WhatsApp, app, email and voice.
In addition to the presentation of the cases, the meeting will feature open debates between the participants and moments of connection, with breakfast and reception held in the Cube space.“It is not a commercial event. It is a conversation between professionals who are facing the same dilemmas in their companies and want to move forward more safely. We believe that knowledge grows in the” exchange, reinforces Danielle Francis, COO of Fintalk.
The meeting is supported by Cubo Itau, one of the main innovation hubs in Latin America. The choice of space reflects Fintalk's positioning as a bridge between technology, financial market and digital transformation, promoting relevant discussions for the innovation ecosystem.
The expectation is that, after this edition, new rounds of conversation about AI and customer journey will be carried out, maintaining Fintalk's commitment to the dissemination of knowledge and the collaborative construction of solutions.
Service
Event: Multiplayer: AI that Connects the Journey
Date: Wednesday, July 30, 2025
Schedule: 8h30 to 12h30
Location: Itau & Alameda Vicente Pinzon, 54 – Vila Olimpia, Sao Paulo (SP)
Registration: https://lu.ma/zd4gcc6e
Organization: Fintalk, with support from Itau Cube
