Five steps on how electronic signature revolutionizes the customer journey

According to a survey by The Insight Partners, the electronic signature market should exceed the US$ 40 billion mark by 2030. This growth is mainly due to the optimization that technology provides to bureaucratic processes, solving demands from various areas with high resolution and effectiveness. 

“It is a tool that profoundly transforms the routine of organizations and people, simplifying journeys that were previously slow and full of manual steps”, says Cristian Medeiros, CTO of Clicksign, a company that materializes relationships between people and business in the digital environment.

To highlight the advantages of this technology, the expert listed five ways to reduce bureaucracy through electronic signature

• Buying and selling items online

According to a report by Opinion Box, 46% of consumers prefer to shop online.Data like this show how e-commerce has become an assertive strategy for companies to grow in the current technological reality and make life easier for shoppers.

Because it is a process that happens in the digital environment, Medeiros says that electronic signature can further improve this new type of relationship between organizations and customers. “It is very common to see high-value vehicle and product platforms, for example, using technology to formalize transactions, making them much safer, documented and accelerated”, he explains.

• Authorization of school documents

Electronic signature also transforms the school sector by optimizing communication between schools, parents and students. “Families can closely monitor their children's school life, without having to physically print documents such as excursion permits and” enrollment, the CTO highlights. 

It is still worth noting that the confidentiality of these files is also ensured.“A advanced encryption of the technology fully protects the data of all involved”, adds the executive.

• Travel documentation

Another benefit of e-signing is simplifying travel arrangements.The technology helps to close insurance contracts, hotel reservations, vehicle rentals and even boarding permits for underage children.

The Clicksign expert reinforces that the tool is an effective way to ensure that the traveler enjoys his experience completely.“All documents are accessible anytime and anywhere, providing more comfort and fewer headaches when the person arrives at her destination”, he emphasizes.

• Medical agreements and authorizations

Electronic signature also changes the relationship between patients and healthcare professionals.Processes such as medical procedures and information releases can be completed within minutes, saving patients time in clinics and hospitals.

In this case, Medeiros adds that the tool not only reduces the bureaucracy of care, but also helps save lives. “If there is an alternative that streamlines emergency situations, the sector cannot leave it in the background”, he warns.

• Ease in real estate transactions

Finally, it is possible to highlight the role of electronic signature in the real estate market. Negotiations to buy and sell real estate and powers of attorney are finalized without the risk of fraud, allowing brokers and future residents to achieve their goals without obstacles. 

“Mainly because they are transactions with high values, it is essential to carry them out by merging convenience and security, advantages provided by the digital signature ”, concludes the CTO.