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What are collective purchases?

Group buying, also known as group buying, represents a business model in e-commerce where a group of consumers come together to obtain significant discounts on products or services. This concept is based on the principle of collective purchasing power, where suppliers offer reduced prices in exchange for a guaranteed volume of sales.

History:
The concept of group buying is not new, having its roots in traditional business practices such as purchasing cooperatives.However, the online version of this model gained popularity in the late 2000s, with the launch of sites like Groupon in 2008. The idea quickly spread, leading to the emergence of numerous similar sites around the world.

How collective buying works:

  1. Offer: A vendor proposes a significant discount on a product or service, usually 50% or more.
  2. Activation: The offer is activated only when a minimum number of buyers commit to purchasing the product or service.
  3. Deadline: Bids often have a limited time frame, creating a sense of urgency among potential buyers.
  4. Disclosure: Group shopping sites promote offers through emails, social media, and other marketing channels.
  5. Purchase: If the minimum number of buyers is reached within the time frame, the offer is activated and coupons are issued to buyers.

Advantages:
Collective purchases offer benefits for both consumers and businesses:

For consumers:

  1. Significant discounts: Consumers can get products and services at very low prices.
  2. Discovery: Exposure to new businesses and experiences they may not have discovered otherwise.
  3. Convenience: Easy access to a variety of offerings on a single platform.

For companies:

  1. Advertising: Exposure to a large number of potential customers at a relatively low cost.
  2. Increased sales: Potential for a large volume of sales in a short period.
  3. New customers: Opportunity to attract new customers who may become regulars.

Challenges and criticisms:
Despite its early popularity, the group buying model faced several challenges:

  1. Market saturation: Rapid growth has led to saturation in many markets, making it difficult for companies to stand out.
  2. Quality of service: Some companies, overwhelmed by the volume of customers of the offers, have failed to maintain the quality of service.
  3. Reduced profit margins: Large discounts can lead to very low or even negative profit margins for participating companies.
  4. Customer loyalty: Many consumers were attracted only by discounts and did not become regular customers.
  5. Consumer fatigue: Over time, many consumers have become overwhelmed by the volume of offers in their emails.

Current trends and trends:
The collective purchasing model has evolved significantly since its peak in the early 2010s:

  1. Niche Focus: Many collective buying platforms now focus on specific sectors such as travel or gastronomy.
  2. Integration with other models: Some companies have integrated elements of group buying into their existing business models, such as marketplaces and cashback sites.
  3. Personalization: Using data and artificial intelligence to deliver more relevant offers to consumers.
  4. Corporate group purchases: Some companies are using the model to get discounts on large-scale purchases for their employees.
  5. Flash sales: Short-term offers with significant discounts, inspired by the collective shopping model.

Legal and ethical considerations:
Collective purchases have also raised legal and ethical issues, including:

  1. Misleading advertising: Concerns about the veracity of advertised discounts.
  2. Consumer protection: Questions about refunds and guarantees for products and services purchased through group purchases.
  3. Pressure on small businesses: Criticism that the model may excessively pressure small businesses to offer unsustainable discounts.

Conclusion:
Collective purchases represented a significant innovation in e-commerce, offering a new way to connect consumers and companies. Although the model has faced challenges and evolved over time, the fundamental principles of collective purchasing power and volume discounts remain relevant in the current e-commerce scenario. As e-commerce continues to evolve, we are likely to see new iterations and adaptations of the concept of collective purchases, always seeking to offer value to both consumers and businesses.

What is Marketplace Online?

An online marketplace is a digital platform that connects buyers and sellers, allowing them to conduct business transactions over the internet. These platforms act as intermediaries, providing an infrastructure for individual sellers or businesses to offer their products or services to a large number of potential customers.Some popular examples of online marketplaces include Amazon, eBay, Mercado Livre and Airbnb.

History:

Online marketplaces emerged in the late 1990s with the advent of e-commerce. One of the first and most successful examples was eBay, founded in 1995, which began as an online auction site for consumers to sell items to each other. As the internet became more accessible and trust in e-commerce grew, more marketplaces emerged, spanning a wide range of industries and business models.

Types of online marketplaces:

There are several types of online marketplaces, each with its own characteristics and target audiences:

1. Horizontal Marketplaces: Offer a wide variety of products from different categories such as Amazon and Mercado Livre.

2. Vertical Marketplaces: Focus on a specific niche or sector, such as Etsy for handmade and vintage products, or Zalando for fashion.

3. Service Marketplaces: Connect service providers to customers, such as Fiverr for freelancers or Uber for transportation services.

4. P2P (peer-to-peer) Marketplaces: Allow consumers to sell products or services directly to each other, such as eBay or Airbnb.

Advantages:

Online marketplaces offer several advantages for sellers and buyers:

1. Extended reach: Sellers can access a much larger audience than would be possible with a physical store.

2. Convenience: Buyers can find and purchase products or services easily, anytime and anywhere.

3. Variety: Marketplaces often offer a large selection of products or services, allowing buyers to find exactly what they are looking for.

4. Trust: Established platforms offer reputation and consumer protection systems, increasing trust in transactions.

5. Reduced costs: Sellers can save on operating costs such as renting physical space and staff.

Challenges:

Despite their advantages, online marketplaces also present some challenges:

1. Competition: With many sellers offering similar products, it can be difficult to stand out and attract customers.

2. Fees: Platforms often charge fees on sales, which can reduce sellers' profit margins.

3. Platform dependency: Sellers can become overly reliant on the marketplace, limiting their ability to build a brand of their own.

4. Quality issues: Ensuring the quality and authenticity of products can be a challenge, especially in marketplaces with many sellers.

Future of online marketplaces:

As e-commerce continues to grow, online marketplaces are set to become even more prevalent and sophisticated.Some trends that are set to shape the future of marketplaces include:

1. Personalization: The use of data and artificial intelligence to provide more personalized shopping experiences.

2. Omnichannel integration: The combination of online and offline experiences to create a seamless shopping journey.

3. Specialized marketplaces: The emergence of more marketplaces focused on specific niches or communities.

4. Globalization: The expansion of marketplaces to new international markets, connecting sellers and buyers around the world.

Conclusion:

Online marketplaces have revolutionized the way we buy and sell products and services, offering unprecedented convenience, variety and accessibility. As technology advances and consumer habits evolve, marketplaces must continue to play a central role in e-commerce and the global economy.

What is e-commerce?

E-commerce, also known as e-commerce, is the practice of conducting business transactions through the internet. This includes buying and selling products, services and information online.E-commerce has revolutionized the way companies conduct their business and how consumers purchase goods and services.

History:

E-commerce began to gain popularity in the 1990s with the advent of the World Wide Web.In the beginning, online transactions were limited mainly to the sale of books, CDs and software.In time, as technology advanced and consumer confidence in e-commerce increased, more companies began to offer a wide variety of online products and services.

Types of e-commerce:

There are several types of e-commerce, including:

1. Business-to-Consumer (B2C): It involves selling products or services directly to end consumers.

2. Business-to-Business (B2B): Occurs when a company sells products or services to another company.

3. Consumer-to-Consumer (C2C): Allows consumers to sell products or services directly to each other, usually through online platforms such as eBay or OLX.

4. Consumer-to-Business (C2B): Involves consumers offering products or services to businesses, such as freelancers offering their services through platforms such as Fiverr or 99Frelas.

Advantages:

E-commerce offers several advantages for businesses and consumers, such as:

1. Convenience: Consumers can buy products or services anytime and anywhere, as long as they have access to the internet.

2. Wide variety: Online stores usually offer a much wider selection of products than physical stores.

3. Price comparison: Consumers can easily compare prices from different suppliers to find the best deals.

4. Reduced costs: Companies can save on operating costs such as renting physical space and employees when selling online.

5. Global reach: E-commerce allows businesses to reach a much wider audience than would be possible with a physical store.

Challenges:

Despite its many advantages, e-commerce also presents some challenges, including:

1. Security: The protection of consumers' financial and personal data is a constant concern in e-commerce.

2. Logistics: Ensuring that products are delivered quickly, efficiently and reliably can be a challenge, especially for smaller companies.

3. Fierce competition: With so many companies selling online, it can be hard to stand out and attract customers.

4. Trust issues: Some consumers still hesitate to shop online due to fraud concerns and the inability to see and touch products before purchasing them.

Future of e-commerce:

As technology continues to advance and more people around the world gain access to the internet, e-commerce should continue to grow and evolve.Some trends that are expected to shape the future of e-commerce include:

1. Mobile shopping: More and more consumers are using their smartphones and tablets to shop online.

2. Personalization: Companies are using data and artificial intelligence to provide more personalized shopping experiences to consumers.

3. Augmented reality: Some companies are experimenting with augmented reality to allow consumers to virtually experiment with” products before purchasing.

4. Digital payments: As digital payment options such as e-wallets and cryptocurrencies become more popular, they are set to become even more integrated into e-commerce.

Conclusion:

E-commerce has fundamentally changed the way we do business and continues to evolve rapidly.As more businesses and consumers embrace e-commerce, it becomes an increasingly essential part of the global economy.

Research reveals high adoption of technologies in Brazilian retail and growth of e-commerce apps

A survey conducted by the Locomotiva Institute and PwC revealed that 88% of Brazilians have already used some technology or trend applied to retail. The study highlights that buying in marketplaces is the most adopted trend, with 66% of membership, followed by withdrawal in physical stores after online purchase (58%) and automated online service (46%).

The survey also showed that nine out of ten consumers prioritize brands that offer pleasant shopping experiences, practicality in delivery and actions aimed at sustainability. Renato Meirelles, president of the Locomotiva Institute, points out that Brazilians still buy a lot in physical stores, despite preferring to purchase certain products over the internet.

Although physical stores remain the most frequent experience, some products already have a predominance of online shopping, varying according to the category. Electronics and various courses have greater adherence to e-commerce, while supermarkets, building materials and hygiene and beauty products are still more purchased in physical stores.

In parallel, the e-commerce application market is on the rise.According to Adjust's annual Mobile App Trends report, there has been an increase of 43% in installations and 14% in virtual commerce app sessions in 2023. Bruno Bulso, COO of Kobe Apps, states that this growth reflects consumers' growing preference for mobile shopping experiences.

Latin America stood out by registering an increase in the average time spent per session in e-commerce apps, contrary to the global trend.In addition, Shein's leadership in the ranking of the most downloaded applications in the world highlights the need for brands to expand their digital channels for applications.

Brazil, ranked as the fourth country in the world with the most app downloads in 2023, demonstrates the growing importance of mobile devices in the lives of Brazilian consumers. Experts point out that the omnichannel journey, integrating physical stores and applications, is a determining factor for the finalization of purchase and consumer loyalty.

Essential points to have a competitive e-commerce

E-commerce continues to grow. Figures from the Brazilian Association of Electronic Commerce (ABComm) indicate a turnover of R$ 73.5 billion in the first half of 2022. This is a growth of 5% compared to the same period of 2021. 

This increase is aided by the virtual stores enable the sale of products to all regions of Brazil, for example. In addition to providing differentiated gifts for different styles and celebrations. However, an important point for the full operation of the store is an engaged team.

For an e-commerce to explore the potential, it is necessary to use strategies in all sectors - production, inventory, logistics, SAC, after-sales - TO offer a complete experience to customers. Thus, there are three fundamental pillars for an e-commerce to thrive: strategic planning, quality products and an efficient SAC.

The planning consists of selecting the products that the company will sell, taking good photos and producing creative texts and content that attract the consumer. It is also essential to know the partners, check the expiration date of perishable products, evaluate the form of logistics, meeting deadlines and all the details that may eventually disrupt the customer experience.

Quality products are a basic premise in any store, whether online or physical. When buying for their own use or to gift, there is every care to research the versions, sizes, colors, in addition to financial and affective investment. In this way, the customer can take into account the store where they made the purchase and, at a next opportunity, return to the location.

The differentiated SAC, in turn, can contribute to customer return to e-commerce. It is an essential tool to harvest feedbacks, both positive and negative, from consumers, and thus, perfect the experience.

The habit of buying over the internet is a reality in the country, because it is a practical, efficient, comfortable, and often fast way, according to the logistics process.It has become a path that must follow in parallel with the physical environment, so it is necessary to be careful to meet the best possible way the expectations of consumers.

Expansion beyond e-commerce: how to differentiate strategies for retailers?

With a lot of determination and planning, it is possible to increase profit even in times of crisis. Despite the political and economic scenario in Brazil, combined with the post-pandemic, the Brazilian entrepreneur is resilient. According to the Map of Companies Bulletin, in 2022, the country hit record of opening companies, with microenterprises and MEIs. In the first four months of the year, 1.3 million new companies were born.

For those who work in e-commerce, sales showed a drop this year, after the boom research from the Brazilian Association of Electronic Commerce (ABComm) indicates that there was growth of 5% in the first half of 2022, when more than 6% was expected for online sales.

In this scenario, those who work in the segment need to invest in strategies that aim at expansion beyond the sale over the internet. In search of a broader audience, which aims to solve the demands on various platforms. It is important to expand the possibilities, joining e-commerce to the option of physical stores, kiosks in shopping malls and marketplaces.

Units that sell in person bring the possibility of evaluating the product, checking the material and having contact with the item before making the investment. The stimulation of various senses, such as touch, smell, hearing, vision and even taste can make a difference in the shopping experience. Personal contact is more welcoming and increases the reliability of a business. Talking with the seller is a factor that impacts the purchase journey of a customer, so physical stores have this advantage.

When the store is on the street, it is possible to offer a more personalized experience, focusing on the product and the customer. But the kiosks in shopping malls and shopping centers also have the same benefits and earn points on the side of practicality, since the consumer can solve other issues in the same environment.

The marketplace, in turn, is a business model that revolutionized online retail, connecting different retailers to customers. According to a survey by Ebit Nielsen, these collaborative environments already have 78% of participation in e-commerce in Brazil. In addition, this mode of sales is one of the favorites of consumers.

According to the survey of the French company Mirakl, 86% of Brazilians identify the marketplaces as the most satisfactory way to make purchases online. Another opportunity for the entrepreneur to gain strength and go beyond traditional e-commerce IO joining the most diverse possibilities to your business.

Tramontina launches B2B e-commerce to expand reach and facilitate business purchases

Tramontina, a renowned Brazilian company of utensils and tools, announced the launch of its e-commerce platform exclusive for B2B (business-to-business) sales and for use and consumption. This initiative marks an important digital expansion of the brand, complementing the traditional service by representatives and offering a new way of interaction with business customers.

The new online channel, available at empresas.tramontina.com.br, allows customers to access the company's vast portfolio, which includes more than 22 thousand items.The range of products covers from household appliances and tools to furniture, also serving the hospitality and food service segments, including restaurants, bars, coffee shops and hotels, as well as retailers, wholesalers and resellers.

Among the main benefits of the platform are:

  1. Agile and personalized shopping
  2. Complete order management, including those made online and by representatives
  3. Specialized support tailored to the specific needs of each client
  4. Free shipping for orders that meet the minimum purchase amount

This initiative by Tramontina represents a significant step in the digitalization of its sales processes, aiming at a closer relationship with the brand and facilitating the business management of its business customers.The company expects this new B2B sales channel to enhance its reach in the market and offer a more efficient and convenient shopping experience for its corporate customers.

Anatel releases list of e-commerce sites with illegal mobile ads; amazon and Mercado Livre lead ranking

The National Telecommunications Agency (Anatel) revealed last Friday (21) the results of a surveillance carried out on e-commerce sites, focusing on mobile ads without official certification or that entered the country illegally.

According to the report, Amazon and Mercado Livre presented the worst statistics. On Amazon, 51,52% of mobile phone ads were from non-approved products, while in Mercado Livre this number reached 42,86%. Both companies were classified as “non-compliant and should exclude irregular ads, under penalty of fine and possible removal of the websites from the air.

Other companies, such as Lojas Americanas (22,86%) and Grupo Casas Bahia (7,79%), were considered “partially compliant” and will also need to make adjustments. On the other hand, Magazine Luiza did not submit any illegal ad registrations, being classified as “ and Carrefour, although without any percentages disclosed, were listed as “conforms” commitments to Anatel.

Anatel President Carlos Baigorri pointed out that negotiations with e-commerce companies have been taking place for about four years.He specifically criticized Amazon and Mercado Livre for not having engaged in the collaborative process.

The inspection took place between June 1 and 7, using a scanning tool with 95% precision.Anatel reported that, after focusing on mobile phones, the agency will investigate other products illegally marketed without approval.

The precautionary measure published today aims to give another opportunity for companies to adapt to the standards, starting with mobile phones.Anatel pointed out that other companies, in addition to the seven largest retailers mentioned, are also subject to the same requirements.

Magazine Luiza and AliExpress announce new partnership in e-commerce

Magazine Luiza and AliExpress have entered into a landmark agreement that will allow cross-selling of products on their respective e-commerce platforms.This partnership marks the first time the Chinese marketplace will make its products available for sale by a foreign company, in an unprecedented cross-border strategy.

The collaboration aims to diversify the catalog of both companies, taking advantage of the strengths of each. While AliExpress is known for its variety in beauty items and technological accessories, Magazine Luiza has a strong presence in the market of home appliances and electronics.

With this initiative, the two platforms, which together total more than 700 million monthly visits and 60 million active customers, expect to significantly increase their sales conversion rates. The companies ensure that there will be no changes in tax policies for consumers and that the guidelines of the Conformity Shipping program will be maintained, including the exemption of fees for purchases below US$ 50.

The announcement of the partnership was well received by the financial market, resulting in a valuation of more than 10% in Magazine Luiza shares, which had been facing a fall of almost 50% in the year.

This collaboration represents an important milestone in the Brazilian and international e-commerce scenario, promising to expand the purchase options for consumers and strengthen the position of both companies in the market.

Deliveries and prices: how to build customer loyalty in e-commerce?

Philip Kotler, in his book “” Marketing Administration, states that winning a new customer costs five to seven times more than maintaining the current ones. After all, for the recurring customer it is not necessary to devote effort in marketing to present the brand and gain confidence. This consumer already knows the company, the service and the products.

In the online environment, this task is more strategic due to the lack of experience face to faceloyalty to customers in e-commerce requires some specific actions to satisfy the consumer, strengthen the relationship and make him buy more often.

The finding may seem obvious, but it is only possible to retain buyers who were satisfied with the experience they had. If they are dissatisfied because of an error in the payment process or in the time-consuming delivery, for example, they may not return and still speak ill of the brand.

On the other hand, loyalty is also advantageous for the consumer. When discovering a reliable e-commerce, with quality products and fair price, good service and on-time deliveries, he does not wear out and starts to see that store as a reference. This generates trust and credibility that the company serves him in the best way.

In this scenario, two elements are fundamental to ensure the loyalty process: deliveries and prices. It is interesting to know some essential strategies to strengthen these operations, especially in the virtual environment:

1) Investment in last-mile 

The last phase of delivery to the consumer is one of the keys to ensure a good experience. In a company with national capillarity, for example, it is essential to close partnerships with local organizations, which can handle deliveries in a more personalized way. In addition, a tip is to promote exchanges and training with regional deliverymen so that the order arrives in perfect condition and with the face of the brand. Finally, this strategy still cheapens costs and reduces consumer freight, bringing a solution to one of the main pains of the online sales market today.

2) Packaging

The time to pack the product is important. Treating each delivery as unique, taking into account the packaging needs and peculiarities of each item is essential to ensure good handling.In addition, customizing deliveries with personalized touches makes the difference, such as handwritten cards, perfume sprayed and sending gifts.

3) Omnichannel

Having data tools and a thorough and careful analysis is fundamental in an enterprise to bring this experience to the consumer. The benefits are numerous. First, there is more assertive communication and smarter strategies when we implement the omnichannel, since the user has a unified experience online and offline. The service becomes even more personalized and accurate.

4) Marketplace

The entry into a wider environment of offers allows varied shopping options. Thus, it is possible to meet the most diverse needs of the public, bringing alternatives to all tastes and styles. Today, the tool has become essential for e-commerce. It is necessary to offer diversified options, with assertive solutions to the demands of the public, as well as focus on different offers with low price options.

5) Inclusion

Finally, thinking about inclusive platforms enables democratic service and reaches an even larger audience. Offering purchases by phone or WhatsApp, as well as serving people in a personalized way by SAC are alternatives widely used today.

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