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Zig Launches Virtual Card to Facilitate Consumption in Mega Events

Entertainment-focused technology company Zig today announced the launch of the Zig Virtual Card, an innovation aimed at transforming consumption into large events.With an initial investment of R$ 2 million and plans to invest more R$ 3 million over the next 12 months, the company seeks to reduce friction and costs in the purchase flow for event producers.

The Zig Virtual Card combines the convenience and security of major digital wallets such as Apple Pay and Google Wallet with the data intelligence of the cashless system.In addition, the product is aligned with the ESG agenda of Zig, contributing to the reduction of plastic use.

For the end customer, the Zig Virtual Card offers convenience with simplified online top-ups, convenience for payments at events, bars, restaurants and clubs, and savings by eliminating various fees associated with the current cashless journey.

The operation of the Virtual Zig Card is simple: the customer can add credits before leaving home, using the Zig application, or scan a QR Code available at the event, which will direct you to an online recharge page. After confirming the payment, the credits are loaded into the Virtual Card, which is saved in the customer's mobile digital wallet, allowing payments by approximation (NFC).

Event producers of all sizes can offer consumers a faster and safer consumer experience.The Zig Virtual Card is especially attractive for customers with Early Adopters profile.

“With the Zig Virtual Card, event producers can optimize their investment in boxes and preload structures. Customers can create and add balance to their command quickly, with fewer fees and less environmental impact, thanks to the reduction in the use of plastic. In addition, our product has high security standards, using encryption from Google and Apple in transactions carried out by digital wallets, EXPLAINED Nerope Bulgarelli, CEO of Zig.

The new product also offers an in-depth view of consumer behavior, collecting information through simplified user registration, always in compliance with the General Data Protection Law (LGPD). This data intelligence allows you to better understand the customer profile and their purchase journey, creating a new communication channel through push notifications, personalized messages, promotions and offers.

Until 2030, the number of transactions using wallets will increase three times around the world. It is worth mentioning that Brazil is currently the 4° country that most uses digital portfolios”, added Bruno Lindoso, International CEO of Zig.

Virtual cards provide an integrated consumer experience, offering greater security in each transaction, simplifying operations and collecting valuable data on customer profile and behavior. In addition, their adoption improves the quality of service, eliminating the need for trips to charging boxes and allowing customers to enjoy more fun time with fewer interruptions.

How to have a profitable business in the digital market?

This is a frequent and cyclical question of many entrepreneurs, who are right to reflect on the topic, on their profitable positioning in the digital market. As a business mentor, I have supported people who have an incredible background of life and career experience, who understand that they can boost the lives of other people and shorten the paths for them to achieve their goals.

People no longer want to have a linear profession only, as was the model of past decades. Today, the career can have multiple directions, both as successful professionals in the corporate world, as well as as expert speakers on a topic of their domain and expertise. And this movement is called Slash

According to the concept created by author Marci Alboher in her book “One Person/Multiple Careers: The Original Guide to the Slash Careers”, people with multiple careers are those who obtain multiple streams of income simultaneously in different formats.

Thus, it is encouraging to look at your own life and knowledge and, from this background, create a business where you can make people's lives easier, through one of the greatest assets in which society invests: gain time and efficiency in your business.

Prospecting the ideal customer

With this proposal aligned in the concept slash carrer, the immersion project created by Realize Business brings the experience of three mentors: Marcia Belmiro, Juliana Albanez and Luciana Girard. With their diverse experiences of professional life and the immigration area (Germany, England and Switzerland), Juliana and Luciana gathered their knowledge of Sales and Negotiation, to support entrepreneurs in Europe and Brazil in an intense process on all the steps of these two business segments.

Knowing how to prospect your ideal customer, make them see the return on their investment clearly and have a process that increases the closing of sales is exactly the key point to having a profitable business in the digital market.

Essential points to position yourself in the digital market:

* Evaluate the market and, whenever possible, be a pioneer: because it is a niche with a low entry barrier, digital rewards those who are pioneers and act fast.

*Hear the needs of the customer and offer tangible solutions: be ready to be a good listener and your potential customers will give you all the way from the stones.

Pioneerism

This is exactly how the Realize Business Immersion came about. A pioneering project for entrepreneurs who already had a well-organized business financially, a well-defined product, but still with a sales process that did not work at its best.

The tools that are passed in the immersion are simple, practical and very efficient. This is the comment of the dozens of participants of the immersions already occurred in Munich (Germany), Geneva and Zurich (Switzerland) and also in training in companies in Brazil!

The message is clear: a company “perfeita” that does not sell... does not survive! If you need to structure your sales department and want to create an industry that increases its results in at least 30%, you are invited to meet Realize Business and increase your business.

Pix Revoluciona Mercado Financeiro com Pagamento por Aproximação Previsto para 2025

O Pix, que já se consolidou como um dos principais métodos de pagamento no Brasil, está prestes a entrar em uma nova fase revolucionária. Somente no primeiro semestre de 2024, foram realizadas cerca de 28 bilhões de transações via Pix, movimentando R$ 11 trilhões, demonstrando a crescente adoção dessa tecnologia pelos brasileiros. Agora, para facilitar ainda mais a vida financeira da população e das instituições, o Pix se prepara para introduzir uma nova funcionalidade: o pagamento por aproximação.

O Banco Central do Brasil anunciou recentemente as novas regras e estrutura de governança para esse método inovador. A partir de 14 de novembro de 2024, os bancos começarão a testar essa nova forma de transação, e em 28 de fevereiro de 2025, a novidade estará oficialmente disponível para os clientes. Essa solução moderna e eficiente permitirá pagamentos rápidos, sem a necessidade de que os clientes acessem suas contas bancárias diretamente.

Marcelo Modesto, CEO da Avivatec, um ecossistema de tecnologia especializado em soluções para o mercado financeiro, destaca a importância dessa inovação. “A integração do modelo de pagamento por aproximação ao Pix é um avanço significativo no setor financeiro, mas que também requer investimentos em infraestrutura. O Sistema de Pagamentos Instantâneos foi essencial para a implantação do Pix no Brasil. A junção dessa tecnologia com a NFC (near field communication) do pagamento por aproximação é, naturalmente, o próximo nível. Cerca de 82% das pessoas já utilizam o pagamento por aproximação por meio de cartão de crédito e débito. Com isso, a aproximação via Pix se torna um grande marco para todos, deixando as operações diárias mais ágeis e seguras. Estamos prontos para essa inovação e para assegurar que todos possam aproveitar os benefícios dessa nova solução tecnológica,” comenta Modesto.

Desde seu lançamento em 2020, o Pix tem oferecido uma alternativa rápida, segura e sem custos para transferências, diferenciando-se das antigas opções, como TED e DOC. Em 2023, os pagamentos feitos por esse método totalizaram mais de R$ 17 trilhões, representando cerca de 58% do valor movimentado desde 2020 até outubro de 2023. Em um único dia no início do último mês, foram realizadas mais de 224 milhões de transações via Pix, movimentando cerca de R$ 119,4 bilhões, estabelecendo um novo recorde.

“Observamos um crescimento contínuo no uso do Pix, não só no número de transações, mas também na sua popularidade como método de pagamento em diversas situações do cotidiano. A praticidade e a segurança oferecidas pelas instituições estão transformando o comportamento financeiro dos brasileiros e dos negócios. Além disso, a rapidez nas transações e a isenção de tarifas tem atraído cada vez mais usuários, consolidando o Pix como uma ferramenta essencial no cenário financeiro,” explica Modesto.

De acordo com dados do PicPay, no primeiro semestre de 2024, o uso do Pix para empresas e comércios subiu mais de 140%, enquanto entre pessoas físicas o aumento foi de 66%. Com a chegada do Pix por aproximação, a tendência é que essas transações cresçam ainda mais, simplificando os pagamentos e possibilitando transações por meio da carteira digital.

Zendesk Anuncia Webinar “IA e o Futuro do CX”

A Zendesk convida todos os profissionais de experiência do cliente (CX) para o webinar “IA e o Futuro do CX”, que será realizado na quinta-feira, 22 de agosto, às 14h (horário de Brasília). O evento será transmitido online e apresentado em inglês, com legendas em português.

O webinar explorará como a inteligência artificial (IA) está remodelando a experiência do cliente e o que se espera até 2027. Baseado em pesquisas extensivas da CCW Digital e Zendesk, o evento trará insights valiosos de executivos de CX sobre a implementação bem-sucedida de IA, superação de barreiras organizacionais e os passos necessários para abraçar essa nova tecnologia.

Principais Temas:

Adoção de IA:

  • Escolha da solução certa
  • Cálculo do ROI
  • Alinhamento organizacional em torno da IA

Confiança do Cliente:

  • Demonstração de como a IA melhora o atendimento ao cliente de forma rápida e eficaz com agentes de IA
  • Exibição de melhores experiências do cliente com agentes altamente qualificados
  • Garantia de práticas de segurança transparentes

Oportunidades de Desenvolvimento:

  • Priorização de oportunidades de desenvolvimento
  • Treinamento adequado para o gerenciamento de IA, incluindo: desenvolvimento de expertise especializada e refinamento de habilidades interpessoais

Não perca a oportunidade de aprender como a IA pode transformar a experiência do cliente em sua organização e obter dicas práticas para superar desafios na adoção dessa tecnologia.

Service:

  • Event: Webinar “IA e o Futuro do CX”
  • Date: Quinta-feira, 22 de agosto
  • Timetable: 14h (horário de Brasília)
  • Format: Online, com legendas em português

Para mais informações e inscrições, acesse o site da Zendesk.

Ploomes Announces Caio Lopes, Co-Founder of Mobile2you, as New CTO

Ploomes, the largest CRM company in Latin America, has announced the hiring of Caio Lopes as its new Chief Technology Officer (CTO). With more than 13 years of experience in the technology market, Lopes arrives with the mission of enhancing the company's deliveries and operational efficiency, at a time when the global CRM sector is in full expansion.

According to Grand View Research, the global CRM market is expected to surpass US$ 150 billion by 2030, with a double-digit annual growth rate.In 2023, investments in the sector reached US$ 65 billion. In this heated scenario, Ploomes seeks to strengthen its operations and innovation with the arrival of Lopes.

“I am excited about the new challenge and very happy with our team. I hope to continue what has been done in recent years, bringing with me knowledge in team development and organization processes, to further enhance our solutions, always meeting the expectations of the management and our customers”, said Caio Lopes, new CTO of Ploomes.

Graduated in Computer Engineering from the Polytechnic School of the University of Sao Paulo (USP), Lopes co-founded Mobile2you, a company specialized in creating customized applications for digital banks. Under his leadership, Mobile2you served more than 50 digital banks and expanded its team to 100 employees, being acquired in 2022 by Dimensa, where Lopes assumed a management position.

In his new position at Ploomes, Lopes plans to use his vast experience in team development and organization processes to optimize processes and results.“Assuming technology leadership of Ploomes, a fast-growing company with a solid customer base, is an extremely motivating challenge. Our goal is to continue innovating and delivering value to our partners, strengthening operational efficiency and managing relationships with” customers, he added.

The arrival of Lopes occurs at a promising time for the CRM sector in Brazil. According to IDC Brazil, the area should move R$ 8.5 billion in 2024, representing a growth of 13.9% compared to last year.

Matheus Pagani, CEO and co-founder of Ploomes, highlighted the importance of hiring Lopes: “A Ploomes has had an accelerated growth in recent years, and the engineering team has grown at a similar speed. Therefore, we were looking for a person to occupy the position of CTO with stronger experience and bias in delivery management and team structuring, but without abandoning our hands on and informal relationship culture.”

AI, predictive analytics, e-commerce: revolutions in agribusiness

Technology is reshaping the world and the agro sector is no exception. Artificial intelligence (AI) and predictive analytics are at the forefront of this transformation, providing insights valuable that provide a more efficient and sustainable management. Already e-commerce is becoming an increasingly important component of the Brazilian agro. It enables an additional channel of sale and relationship between the participants of the chain. At the same time, e-commerce facilitates the collection and analysis of data, which can improve the accuracy of demand forecasting. 

Brazil is at the forefront of research and development of technologies.We are going through the transition from Agriculture 4.0, which focuses on machines and technological solutions, to Agriculture 5.0. This new phase incorporates robotics, technology and machine learning and AI to agricultural production systems, focusing on productivity and sustainability. 

Predictive analysis 

AI, with its ability to process and analyze large volumes of data, is being used to identify patterns and relationships that were previously difficult to detect. This is especially useful in agriculture, where factors such as climate, soil and cultivation practices can have a significant impact on production. As a subfield of AI, predictive analytics uses historical data and machine learning algorithms, making it possible to anticipate future demand and optimize production and distribution. 

Agtechs 

According to Embrapa (Brazilian Agricultural Research Company), more than 2,000 Brazilian agtechs (startups dedicated to agribusiness) are boosting the sector with IoT (Internet of Things) and AI tools. In addition, the value of investment in AI in the global agriculture market, according to Statista, is expected to grow to approximately US$ 4.7 billion by 2028. It is a promising transformation for the sector. 

Challenges  

Successful implementation of technologies in agribusiness faces some challenges related to the collection and analysis of large volumes of data, as well as the needs to develop appropriate machine learning algorithms and ensure data security. 

Still, they must shape the evolution of agribusiness, helping companies not only with demand forecasting, but with supply chain optimization and improved operational efficiency.In addition, they can help promote sustainability by reducing waste and improving food safety and quality. 

Sales in E-Commerce Apps Grow 21% in 2024 and Companies Intensify Investments in Mobile Marketing, Reveals AppsFlyer Report

Sales in e-commerce applications registered a growth of 21% in 2024, driving companies to invest more in mobile marketing, according to the new report “State of E-Commerce App Marketing 2024” released by AppsFlyer. The study highlighted a pattern of purchase among consumers during peak seasons, such as the end of the year, and revealed that much of the recovery of the mobile marketing market in e-commerce is centered on Apple users (iOS).

The report showed that nearly 60% of consumers evolve into loyal customers after first purchasing in e-commerce apps, underlining the crucial role of mobile apps in enhancing engagement.In 2024, there was an increase of 60% in non-organic installs on iOS, with marketers tactically focusing on the first week post-installation for remarketing activations.This effort resulted in a conversion rate of 40% on the first day and exceeding 75% within the first week.

Renata Altemari, Country Manager at AppsFlyer in Brazil, commented: “As the global economy continues to stabilize, the growth prospects for mobile app commerce look promising in the coming months, providing marketers with an opportunity to cultivate and nurture customer loyalty.”

The survey also revealed that in-app purchases (IAP) increased by 15% during the 2023 holiday season compared to the fourth quarter of 2022, maintaining a positive trajectory in 2024.Total advertising investment in 2023 skyrocketed to US$ 6.6 billion, highlighting renewed confidence in marketing efforts.

Renata Altemari added: “We note that the share of paying users increased by 12% on platforms during the peak season, especially in Brazil, the United States and India (on Android). After a difficult year for the mobile e-commerce market in 2022, we have seen interesting growth since March last year

IOS users played a significant role in this recovery, driving a year-over-year increase of 60% in non-organic app installs and a 21% growth in in-app conversion rate compared to 2022. In addition, the share of Apple devices in advertising spending rose 43% in 2023, while the allocation to Android decreased 18%, mainly in Brazil and India.

Sue Azari, AppsFlyer eCommerce Industry Leader, pointed out: “The mobile advertising landscape is subject to constant strategic readjustments.As the global economy begins to stabilize, brands in the industry are firmly turning to paid marketing as a means to attract users, rather than relying heavily on channels of their own

Top Global Insights from the State of E-Commerce App Marketing 2024:

  • Consumer spending on apps increased 15% year-over-year in the fourth quarter of 2023.
  • Apple iOS users boosted a 60% year-over-year increase in non-organic installs in the fourth quarter of 2023.
  • The first week after downloading the app is critical, with 40% of remarketing conversions occurring on the first day and over 75% during the first week.
  • Total global spending on app advertising reached US$ 6.6 billion in 2023, with iOS leading with US$ 2.9 billion.

Azari concluded: “As the 2024 holiday race approaches, brands looking to excel should focus on remarketing and get long-term rewards with lasting loyalty

Magalu Announces Mega Store Concept in the Old Space of the Bookstore Culture on Avenida Paulista

Magalu revealed today, during the Expo Magalu ' EVENT that takes place on Wednesday in the Anhembi District, Sao Paulo ' OPENING a mega store in Conjunto Nacional, a historic point located on Avenida Paulista, in the space previously occupied by Livraria Cultura. Frederico Trajano, CEO of Magalu, shared the news with enthusiasm: “My dream is to put there all the brands of the company”.

The new concept store will bring together products from all brands of the group, including Magalu, Netshoes, KaBuM! and Cosmetics Epoch.“It will be a strategic point for the strengthening of our physical stores”, said Trajano. In addition to offering a wide range of products, the company is committed to preserving the historical and cultural spaces of the place, such as the Eva Hertz theater, which will continue to promote cultural events.

Preservation of Multichannel

The concept store will follow the Magalu multichannel model, offering customers an integrated experience with services such as Retira Loja. In addition, the space will serve as another Magalu Agency, a delivery point for items sold via marketplace. “We want to take products from our partner retailers” to our inventory, concluded Trajano.

Mechanized Initiates Second Semester with Growth of 110% and Expansion to Grande SP and Guarulhos

Mecanizou, a startup that connects machine shops to automotive parts suppliers, announced an impressive growth of 110% as it begins the second half of 2024, exceeding the closing percentage of last year.The company has ambitious plans to double the number of workshops served by the end of the year, aiming to reach 5,000 customers on its platform.

In response to high demand in regions of Sao Paulo that were not yet met, Mecanizou expanded its business to new areas of the state capital and to the city of Guarulhos in May. Currently, the startup has more than 300 suppliers and a database with 1 million parts.

“Thanks to our expansion in May, we achieved very positive growth in the first half and we expect to close the year with an increase four times higher than in 2023. This will strengthen our presence in the sector, as well as foster innovation throughout our operation. With the expectation of reaching 5,000 workshops later this year, we will increase our visibility when arriving in new regions, introducing new technologies and expanding our presence in the Brazilian market,”, said Ian Faria, co-founder and CEO of Mecanizou.

Mecanizou platform offers a fast registration and 100% online, providing benefits such as discounts, different forms of installment and time optimization for mechanics. “With our approach focused on mechanics, we are more than a service platform; we act as an extension of the mechanical workshop, establishing a genuine connection and a shared identity that often goes beyond commercial relations,”.

Founded in 2020 by Ian Faria and Andre Simoes, Mecanizou is transforming the auto parts market by bringing more transparency, simplicity and agility through the digitalization of services. At the beginning of 2023, the startup announced a round of investments in the amount of US$ 14.5 million (R$ 76 million), led by Monashees, a pioneer in the venture capital industry in Brazil and Latin America. The contribution also counted with the participation of Alexia Ventures, FJ Labs and Dalus Capital, being the second round of investments in just over 20 million in January.

TrackingTrade Launches PriceTrack for Retail Price Monitoring

TrackingTrade, one of Brazil's largest companies specializing in technological innovation for process simplification, announced the launch of PriceTrack, a new tool that promises to revolutionize price monitoring in the retail sector.

With the rapid advancement of technology and increasing market competitiveness, keeping track of competitors' prices has become essential for developing effective pricing strategies. PriceTrack uses advanced technology to monitor prices in real time, offering large companies a solution to direct their market strategies more accurately and competitively.

Pablo Zapata, CEO of TrackingTrade, emphasizes that PriceTrack is the ideal solution for companies that want to stay on top of their competitors' movements in retail. "Organizations gain a lot of market potential by monitoring other companies. To access data quickly and in an organized manner, they should rely on tools that facilitate the collection of this data," says Zapata.

Importance of Competitor Monitoring

Having the ability to monitor competitors' product prices in real-time allows companies to better define their strategies, based on quickly and automatically accessible market data. "By closely monitoring competitors' prices, retailers can adjust their pricing policies more precisely and competitively, increasing their profit margin," explains Zapata.

This type of monitoring allows companies to understand how the market evaluates their products and prices in relation to competitors, helping to avoid commoditization and maintain a differentiated pricing strategy.

Benefits of Price Monitoring

The main goal of adopting price monitoring strategies is to ensure the effective execution of the commercial policy, guaranteeing credibility with distribution channels and attracting investments in the sell-in process. Furthermore, this practice helps to measure the synergy between distributors and sub-channels, such as physical points of sale and e-commerce.

"Analyzing competitor prices allows companies to identify market opportunities and adjust profit margins more assertively. This is one of the main, if not the main, guiding principles for strategies, enabling companies to understand how consumers react to the strategies adopted," adds Zapata.

Regulation and Compliance

Translate from pt to en: The use of automated tools for price monitoring also helps companies meet regulatory standards related to balanced pricing practices. "PriceTrack helps large industries and retail players stay informed about what the market is offering consumers, impacting competitiveness and ensuring compliance with pricing regulations," Zapata details.

Automated Tools

Advanced tools like PriceTrack are necessary to process large volumes of data from diverse channels, providing a significant competitive advantage. Key benefits include analytical agility, greater accuracy, improved margins, increased sales, and enhanced engagement from distribution channels.

"With the adoption of tools like PriceTrack, retailers maintain a holistic and up-to-date view of the market. The tool ensures that companies can monitor sales data and offers on a smart dashboard, customized according to the company's needs," Zapata concludes.

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