ZOOM announces strategic partnership with Unentel Distribution

THE ZOOM, a global unified communications and remote collaboration services company, announced a strategic partnership with Unentel, distributor of technological solutions for the corporate market.The alliance aims to increase access to a robust portfolio of solutions that enhance the communication and experience of companies of all sizes, serving both employees and customers.

The official announcement took place during ZOOM Day Brazil, an event that showed how the combination of artificial intelligence and collaboration on the same platform promotes the best experience for employees and customers who use the tool.

Worldwide recognized for its innovation in communication and collaboration, ZOOM has been distinguished by the agility with which it expands its portfolio, especially by incorporating artificial intelligence with a focus on people.“Junto with Unentel, we are transforming ZOOM into a platform focused on human connections. This partnership is part of our strategic expansion in Latin America, and with this alliance we will gain even more strength in the Brazilian market”, says Gabriel Mora, Head of ZOOM Channels. 

Gabriel adds that Unentel's expertise will contribute to offering a complete experience to ZOOM partners. “As we expand our presence in Latin America, it is critical that our partners leverage Unentel's expertise to help our customers maximize ZOOM's value in Brazil”.

The partnership will allow Unentel to offer its customers the complete ZOOM portfolio, including solutions such as ZOOM Phone, ZOOM Contact Center and ZOOM Companion, an AI tool that optimizes productivity and efficiency. To complement the software offering and support partners in the delivery of end-to-end projects, Unentel has launched packages with equipment and devices from strategic partners approved at ZOOM, with its video conferencing solutions, SIP phones, headsets, interactive displays, and accessories for personal workspace among others.

“ ZOOM solutions have great potential to transform business communications, optimizing processes and raising the customer experience to a new level.We believe that this alliance will allow us to offer even more value to our partners, with a structured catalog on the fronts of Employee Experience e Customer Experience”, says Frederico Passos, CEO of Unentel.

Frederico also points out that Unentel expects to significantly expand the reach of these solutions in the market, especially through offer as a service allowing companies from all verticals to benefit from the innovation and agility that the tool offers.“Agora, our partners and customers will have access, in one place, to all ZOOM services and to several devices approved by it, being able to opt for contracting as a service and monthly payment. It is a novelty that companies, together, bring to the Brazilian market, including several types of hardware and highlighting Unentel as the only distributor one-stop-shop for this type of” offer, he adds.