AI Odyssey wants to revolutionize customer service and pre-sales with personalized artificial intelligence

Founded in 2024 by three blumenau entrepreneurs, Odyssey AI has arrived in the Brazilian market with the proposal to transform the way companies interact with their customers and leads (potential customers), through intelligent AI-based service agents. More than automating responses, the startup develops platforms with generative artificial intelligence, customized for each business and designed from the beginning to be operated by AI & AI pre-sales, service, SAC, collection and reporting routines.

The Odyssey goes far beyond the already known chatbots, creating intelligent agents perform various functions throughout the customer relationship funnel, by text or by voice prequalify sales, answer frequently asked questions, schedule visits or automatically fill out CRM systems, Odyssey assistants act in a fluid, contextualized and humane way.

Among the solutions developed, trained agents are already available for specific sectors:

• Penelope, expert in care for real estate, acting in sales and leases with automatic scheduling, follow-ups and integration with CRMs.
• Synthetes, an intelligent assistant facing the data analysis, which generates reports and insights about the client's business, translating complex information into strategic decisions.
• SDR Odyssey and SAC Odyssey, aimed at pre-sales and customer servicerespectively, helping companies scale their operations with custom AI, activates 24/7.

“Our goal is not just to answer questions. It is to create intelligent flows that save time, increase conversion and increase the customer experience.Our assistants are even able to automatically fill the CRM, allowing managers to track the progress of each customer in the sales funnel”, explains Felipe Bittencourt, CEO of Odyssey.

The solution is already used by companies from different sectors, such as real estate, vehicle resellers, e-commerces, distributors, health clinics and law firms. This diversity, according to the CEO of the brand, demonstrates the flexibility and applicability of Odyssey agents, which adapt to the needs and language of each market.

Differentials of the Odyssey AI

Still according to Felipe, the great differential of the Odyssey is in its origin: a team with years of experience in critical systems and artificial intelligence applied to real business. This allowed to create an innovative solution, using own technology, with multiagent architecture, Designed to be used by AI from conception, ensuring robustness, scalability and high return on investment (ROI).

“We have not adapted old tools to run with AI. We have created a new platform from the beginning, with AI at the heart of decisions. This allows us to offer smarter solutions, with more empathy, more precision and much more value added”, says Nicolas, cc-founder and product director.