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Freshworks names Srinivasan Raghavan as CPO

E-Commerce Update
By E-Commerce Update

 THE Freshworks Inc. (NASDAQ: FRSH) anunciou hoje Srinivasan Raghavan como seu novo Chief Product Officer (CPO). Com mais de duas décadas de experiência em liderança no setor de SaaS empresarial, Srini liderará e dimensionará a estratégia e a visão do produto da Freshworks com seu software de serviço de IA que prioriza as pessoas, usado para oferecer experiências excepcionais ao cliente (CX) e aos funcionários (EX). Ele se junta à equipe de gestão executiva da Freshworks, reportando-se diretamente ao CEO e presidente Dennis Woodside.

“Srini é uma adição essencial à nossa equipe e chega para liderar a inovação que oferece escalabilidade e crescimento em nossas três principais prioridades de negócios: experiência do funcionário, inteligência artificial e experiência do cliente”, disse Woodside. “O histórico de Srini impulsionando o crescimento empresarial e gerenciando esforços complexos de escalonamento de vários produtos, juntamente com sua visão ousada para o futuro da IA, o tornam excepcionalmente qualificado para liderar nossa estratégia de produtos CX e EX.”

Srini atuou mais recentemente como Diretor de Produtos na RingCentral, onde ampliou o portfólio da empresa para gerar fontes adicionais de receita de novas soluções de contact center, marketing e inteligência de vendas baseadas em nuvem. Antes disso, como Vice-Presidente Sênior de Produto na Five9, ele liderou o desenvolvimento de soluções de engajamento e automação digital com tecnologia de IA, incluindo uma plataforma para automação de fluxo de trabalho, agentes virtuais e ferramentas de assistência para agentes de contact center. No início de sua carreira, Srini ocupou cargos de estratégia e liderança de produtos na Cisco nas unidades de negócios de software de aplicativos e colaboração. Sua profunda experiência técnica, enraizada em sua formação em engenharia, é complementada por sua experiência em gerenciamento de produtos, experiência do usuário, e estratégia e desenvolvimento corporativo.

“Juntar-se à Freshworks em um momento em que a IA está desbloqueando novas possibilidades para empresas em todo o mundo impulsionarem o crescimento e melhorarem a eficiência operacional é uma oportunidade incrível”, disse Srini. “Ao continuar a integrar a IA e a automação do fluxo de trabalho em toda a plataforma e soluções da Freshworks, podemos adicionar valor significativo ao cliente e moldar o futuro do CX e do EX juntos.”

Srini é bacharel e mestre em Ciência da Computação e Engenharia, e tem MBA pela Booth School of Business da Universidade de Chicago. Ele tem paixão por criar soluções centradas no cliente, inovadoras e escaláveis. Sua experiência em liderança global nos EUA, Europa e Ásia o posiciona para trazer uma perspectiva diversificada e estratégica para a Freshworks.

E-Commerce Update
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E-Commerce Update is a leading company in the Brazilian market, specializing in producing and disseminating high-quality content about the e-commerce sector.
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