Digitro launches Nexus, a new platform for automating the sales journey

Digitro Tecnologia, a reference in corporate communication solutions and customer journey, recently launched Nexus, a solution developed to automate the sales journey and unify communication and customer service services. With contact center, chatbots and WhatsApp Business solutions, in addition to a unified communication product in White Label, the platform is being directed to the company's own business partners that, with a multitenant structure, will support multiple groups of users, ensuring agility and integration of internal processes focused on operational efficiency and reduction of manual errors.

According to Octavio Carradore, Director of Relationship with the Digitro Market, Nexus is distinguished by its ability to integrate and complement communication services.“The customer journey, from multichannel, to virtual assistants, administrative internal communication and collaborative communication, we are able to deliver the entire communication ecosystem of an organizational environment with efficiency and security”, he says.

The platform is a central piece in the recently launched Digitro Channel Program, aimed at partners, to serve sectors such as services, commerce, ICT, finance, logistics, hospitality and health, among others. “With Nexus, our partners can, in a few minutes, configure customized service proposals for their customers, integrating internal and external communication and gaining scalability with security and reliability”, explains Carradore.

Em estimate recently released by the Gartner Institute, 30% of companies aim to automate more than half of their network functions by 2026 and, according to the CX Trends report 2024not only are customers already adapted to using technologies to improve their service, they expect companies to use automation and Artificial Intelligence to improve their service journey.