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G-Tech is a finalist for the Reclame Aqui 2024 Award

G-Tech, the Accumed-Glicomed arm that operates in the segment of home and hospital health monitoring, stands out once again in the Reclame Award Here 2024, being a finalist in the category “Materials, Medical and Dental Equipment (Major Operations”. This is the fifth consecutive year that the company achieves this honor, highlighting its commitment to excellence in customer service.

With an overall score of 8.4 on the platform, G-Tech has the RA100 seal, representing a positive and personalized experience for its consumers. These indexes reflect the company's dedication to providing exceptional service and ensuring high quality support at all stages of the customer journey.

Pedro Henrique Abreu, Marketing Manager at G-Tech, celebrates the nomination: “Being finalist once again is a great recognition for our team. This demonstrates our continuous effort to offer excellent service. Our mission is to be alongside our customers at all times, and this achievement is possible thanks to the constant support of each of them. We will remain committed to making a difference in the lives of our customers and in the healthcare industry”.

The voting phase is already open and can be held until 31/10/2024, through the official website of the platform.

Gad launches the 5th edition of the Gad’ Insights 2024 study with the theme “A Age of Overbranding”

To discuss the future of branding and point out ways for companies in their decision-making in relation to contemporary consumers, brand and experience consultancy Gad presents the 5th edition of Gad’ Insights 2024: a proprietary study conducted annually by the consultancy that analyzes the behavior of brands over the last year and brings this analysis summarized in ten great insights.

Entitled “A Age of Overbranding “, the report discusses how technological advances empower the end consumer and generate ultra-personalized experiences.It also points out what the boundaries of the public and the private are in building a healthy relationship between brands and people.

Gad Insights, since its first edition in 2020, has presented important reflections and preliminary recommendations for the market.In the last five years, it has served as a compass to point out the constant social, economic, technological and human transformations, and the rapid changes of route in various segments, always based on new concepts and global cases that exemplify each insight.

The report has already delved into concepts such as the “novo normal”, which emerged during the Covid pandemic; it went through a new Zeitgeist (spirit of the time), in the 2022 study, based on polarization, storydoing and brand reputation; until discussing the relationship of the “smartes and the hypermedia, multichannel and permanently connected public in the 2023 report.

In this 5th edition of Gad Insights, the strategy team of the consultancy deepened in the phenomenon of “Overbranding”, a movement that reflects the growing “branding of the world”. In this scenario, brands, driven by technological advances, seek to expand their presence in all aspects of everyday life, from public space with the phenomenon of “ Rights”, through moments of leisure and disconnection.

The research analyzes how these changes impact the relationship between brands and consumers, questioning the limits and challenges of branding in an increasingly suspicious and questioning world. It also delves into how society deals with technological advancement, especially with Artificial Intelligence (AI), and how it affects the perception of brands. The report also delves into themes of culture and sports, such as the “K-pop” and the “World of bets”.

“O overbranding’ puts branding on the couch. In this context, Gad’ Insights 2024 aims to provoke deep reflections on the future of branding, encouraging a more conscious and sustainable approach to brand building. The study proposes new ways for businesses to become ̄s ̄s ̄s ̄ and NOT ̄s 'INvaders,”, comments Luciano Deos, CEO of Gad.

The study concludes that overexposure can lead to three major consequences. First, brands themselves risk losing their identity by spreading in excess. Second, consumers are increasingly overwhelmed, constantly bombarded by stimuli and invitations to interact with brands.

“We are at a crucial moment for brands.We need to understand the limits of branding and build more genuine and sustainable connections with our audiences.Overuse can often be the biggest enemy of a” brand, concludes Luciano Deos.

The following are the titles of the insights illustrating this content.The full material is available on the Gad website. Link: Link: https://www.gad.com.br/insights-2024/

  1. Naming rights or wrongs?
  2. On earth, in heaven, in the air
  3. Share Privacy
  4. Shoppertainment
  5. Stretch stretch
  6. The K-pop phenomenon
  7. The world's from the bets
  8. Hyperstimulation
  9. Kids Branding
  10. Athlete Branding

Innovation in Brazilian companies still needs to advance to ensure longevity of corporations, says expert

Brazil is currently ranked 49th in the Global Innovation Index (IGI), calculated by the World Intellectual Property Organization (WIPO/WIPO). The recent advance in IGI has made the country re-integrated the list of the 50 most innovative economies in the world, in a ranking that brings together 132 nations. 

But despite the growth of positions in the 2023 index, more awareness is still needed about the importance of investments in innovation to ensure the sustainability of companies.The observation is from the specialist in business management, in the implementation of corporate governance, corporate succession and judicial reorganization, Marcelo Camorim.

The executive is the current president of the Board of Directors and Family of Soares Group and will talk about the topic in the next edition of Bossa Summit, one of the largest events focused on the innovation market and Venture Capital of the country, which will be held on September 25 and 26, at Sao Paulo Expo, in the state capital. case modernization of the Soares Group during the panel “Beyond the Obstacles: Stories of Entrepreneurs who overcame Adversities”, scheduled for September 26 (thursday), at 10:50. 

The specialist will be next to big names in the investment market such as the economist and influencer Ricardo Amorim; the CVO of Bossa Invest, John Kepler; the founder and chairman of the Council of the Ser Educacional Group, Janguie Diniz, among others. The event brings together large investor corporations in the high risk market and startups, as well as venture capital funds and aims to discuss the main trends of this market for the promotion of assertive investments. For this edition more than 10 thousand people are expected, who will have access to lectures, pitches, business rounds, workshops, mentoring and spaces for networking.In the previous edition 1 thousand people attended the event 0. 

Overcoming

Founded in the city of Goiania more than 57 years ago and having started as a small building materials store, the Soares Brothers, the Soares Group is today a holding with operations in several areas such as technology, real estate development and agribusiness, in addition to the construction materials segment. Strengthened, after overcoming a recent judicial recovery process, the group is already preparing its third generation of heirs to take charge of the organization. Recently, the company has completed a comprehensive restructuring of its management, making it more modern and efficient. Consultant Marcelo Camorim was at the forefront of this process of recovery and modernization of management.


Founded by brothers Odilon Jose Soares and Elon Jose Soares, the company remained in family management until passing through the succession to the second generation, the children. However, maintaining the same way of managing that parents had in the 1970s was not enough to lead the company to growth and at its peak, problems began to arise. However, with the open mentality of partners for innovation and new business and management models. 

According to Marcelo Camorim, success in the judicial recovery was only possible thanks to the modernization and professionalization of management, which even implemented corporate governance in all its processes. “The formation of today's management is matured and very well inserted in the company culture, because it was a process that began in 2018, with the first professionalization”, highlights Marcelo Camorim.

Charger totems transform advertising and increase sales

According to a recent survey by Kantar Ibope, 89% of the Brazilian population is impacted by external media, highlighting the power of advertising campaigns that permeate people's daily lives. This wide exposure results in purchase decisions increasingly influenced by direct stimuli at the point of sale. Data indicate that 69% of consumer purchase decisions are made exactly when they are face to face with products in stores.

Thus, an innovation has been gaining prominence in the retail scenario: the totems mobile chargers installed at points of sale. These devices not only meet a practical need of customers, but have also been shown to be effective in boosting sales and improving the shopping experience. The presence of these chargers attracts customers and increases the length of stay in stores, creating additional opportunities for conversions and loyalty.

In this scenario, PubliCarga, a franchise specialized in indoor advertising through mobile phone charging totems has stood out. The brand proposal is not just a new form of advertising; it is a revolution in the way brands can connect with their audiences. By adopting this innovative approach, companies have the chance to improve the customer experience while expanding their advertising reach.For investors and entrepreneurs, the brand represents a significant growth opportunity in a rapidly expanding sector.

With an affordable franchise proposal, it allows entrepreneurs to engage in the strategic advertising industry, taking advantage of the growing external media market and improving consumer engagement strategies.

The growth of initiatives like this reflects a broader trend in the market, where the integration between media and customer experience becomes increasingly crucial for success at the point of sale.The combination of innovation and practicality is shaping a new landscape for retail and advertising, promising positive results for business and consumers.

Radius -X

Initial investment (including franchise fee, training and totem): R$ 15,990.00.

Working capital required: R$ 2,000.00.

Average monthly billing per unit: R$ 11,880.00.

Net monthly profit per unit: (86%) in value R$ 10,334.00.

Royalties: R$ 365.00 fixed + R$ 15.00 per video.

Return on investment period: up to 6 months.

Contract term: 3 years.

Brazilian software reaches R$ 6 billion in variable remuneration calculations

Recently, a SplitC, a Brazilian platform that automates variable compensation calculations for companies, including it reached the R$ mark 6 billion in remuneration calculated for more than 200 customers spread throughout Brazil. Founded in 2020, the startup stands out for developing software that optimizes management, revenue distribution and goal tracking with efficiency, accuracy and time savings for several areas, including Financial, Commercial and Human Resources.

SplitC acts as an engine capable of automating any type of calculation, regardless of complexity. As a result, companies can ensure payment accuracy while dramatically reducing the amount of rework with manual processes, overcoming common barriers through digital transformation.

As pointed out by the “ Digital Transformation Brazil 2023”, prepared by PwC and the Dom Cabral Foundation, the financial services sector is the one that has advanced the most in digital maturity in Brazil in the last year. However, companies still face significant challenges to adopt new technologies, such as the lack of structure and digital culture (55%), little experience in digital projects (28%) and limited technical knowledge (14%).

Gabriel Segers, a technologist for eight years he decided to found SplitC precisely to meet the specific needs of the Brazilian market and provide a simple and practical remuneration calculation that could easily integrate with the main data sources and management systems. “From the beginning, the idea was to take advantage of the potential of technology to reduce the frequency of bureaucratic and traditional routine payments, providing agility for companies, transparency for employees and security for the entire corporate ecosystem” highlights the CEO.

AI in attendance adopts regional jargon like“tche” and “uai” to get closer to users

Imagine a generative artificial intelligence that combines insight and patience at levels that rival those of a human being. It is not science fiction, but an innovation that is already part of our present: the Powerbot.

Developed by Br24, a Brazilian technology company and representative of the Bitrix24 management system in the country, Powerbot comes to market as a revolution in customer service and for other interactions.

To illustrate its sophistication, the CEO of Br24, Filipe Bento, points out that the Powerbot is able to analyze the profile of the interlocutor based on their answers, adjusting the conversation in an empathetic and personalized way. It is a new era of communication, where the chatbot adapts to the user, creating a bond that goes beyond simple service.

Interjections and jargon are also seized by Powerbot. For example, if a company in Minas Gerais incorporates the solution to its customer service, Powerbot will use expressions such as “uai” or “trem” in its interactions with the public.

The Powerbot is patient in that it assimilates and tolerates any deviations from the central theme and objective of the conversation. But, as soon as possible, it resumes the focus, making the conversation more efficient and productive, while ensuring the interlocutor a moment of listening.

According to Filipe Bento, “o Powerbot is an ultra-humanized artificial intelligence, which makes it perfect for managing subject deviations, with greater patience and resourcefulness than a standard human service”.

According to the executive, Powerbot is positioned in the market segment of automation tools and AI without programming. It fully integrates with the management system Bitrix24. An important detail: the solution seeks to contemplate mainly small and medium-sized companies, of any economic activity, that seek to simplify the creation and management of chatbots.

“This segment of small and medium-sized companies values solutions that increase efficiency, reduce technical complexity and promote the autonomy of teams, and this is what Powerbot brings. It is less code and more” results, says Bento.

Powebot receives simple instructions in programming and, from them, as a generative artificial intelligence, it obtains autonomy for the execution of conversations. It can, for example, take over the company's customer service made via WhatsApp and social networks.

For the development of the solution, tests and experiments were carried out applying customer journeys and interface possibilities, until the Powerbot was able to be placed on the market.

This new product celebrates the year of expansion that Br24 passes through, being the largest launch made by the company. After reaching R$ 15 million annual revenues in 2023, the company projects for 2024 a growth of at least a quarter, reaching a turnover of R$ 19 million.

Powerbot features and advantages:

  • Simplicity: no complex coding required; chatbot accessible to any team member.
  • Full integration: centralization of the operation in Bitrix24;
  • Rapid implementation: configuration and customization in record time, with an intuitive interface.
  • Intelligent automation: powerbot, as a generative AI, takes care of repetitive tasks, freeing the company team to focus on what really matters, which are the results.
  • Empowerment of teams: autonomy to employees, allowing each one to contribute to the creation of innovative solutions.
  • Flexibility and adaptability: easy adaptation to specific business needs, with a highly customizable and humanized solution.

Netshoes launches fulfillment operation and expands services for marketplace sellers

Netshoes, the largest sports and lifestyle e-commerce in the country, announces the start of the fulfillment operation for sellers in its marketplace. The service, in which the products of the partner retailers are stored in the distribution centers of the company, will be operated by the structure of Netshoes and Magalu, which will carry out all the logistics management, from storage, packaging, to the delivery of products throughout Brazil. 

Among the main advantages for sellers are the storage of products in different distribution centers throughout Brazil & O, which brings a significant reduction in delivery times and free shipping in many cases or reduction in value. For the customer, it will be easy to identify these products on the website or in the application with the “Go” seal. This combination of factors causes conversion into sales to increase.  

“The fulfillment service brings benefits to both the consumer and the seller, because it improves the customer's shopping experience in a very relevant way, reduces deadlines, enables the offer of free shipping and simplifies the seller's operation since the final delivery is made by our optimized logistics network”, says Gonzalo Galvez, director of marketplace at Netshoes. “The service is able to reduce delivery time by up to 75%, including for large products such as bicycles, for example.”

The seller, when he starts to count on the entire structure and expertise of Netshoes to manage inventory and order dispatch, gains more time to focus on commercial strategy and customer relationship.“Our experience shows that a seller that uses fulfillment can increase its sales in a very significant way”, says Galvez. 

The service has already passed a period of tests with sellers partners and is already 100% available for hiring.“We look at our market and realize that this service will be an important competitive advantage in the categories of sports and lifestyle, categories that we are leaders and reference in the market. With this launch, we will generate an immediate positive impact for our partners and strengthen our commitment to bring the best service to our customers”, he says.

MakeOne announces strategic partnership with Five9, global CX provider

MakeOne, a national company specializing in unified communications, mobility, strong customer experience (CX) strategies and personalized consulting, announces a partnership with Five9, a leading provider of cloud contact center software based in California, United States.

The companies seek to expand the use of artificial intelligence in the Customer Experience strategies of the Brazilian market.Because of its portfolio of solutions and national presence, MakeOne consulting is the differential within the Five9 ecosystem.

“We know that MakeOne is an integrator with great recognition in the CX segment. I followed the evolution of the company for at least 25 years and, therefore, I understand what they represent and their importance within our” ecosystem, says Luis Sirera, Country Manager at Five9 in Brazil.

Five9 offers a comprehensive suite of cloud-based solutions for interacting with customers through multiple communication channels, empowering managers with insights and knowledge about Contact Center performance.This enables companies to achieve the best business outcomes through its native cloud platform.

Five9 has been cloud native since its inception in 2001. With the increased adoption of these solutions in the American market, the company has experienced robust growth.In mid-2017, it emphasized its international expansion, particularly in the Latin American and European markets.Five9 has since more than tripled its results, with a forecast to close 2024 with a revenue exceeding US$ 1 billion.

For Reinaldo Delgado, CEO of MakeOne, having a large company as a partner with a similar vision for CX strategies is highly relevant and fundamental to the success of both companies. “We know that bringing empathy to service is very important for the success of a customer experience strategy, so we seek to understand in its journey, where new initiatives, such as the introduction of artificial intelligence, can be better applied. Five9 acts in the same way, this is one of the factors that make this partnership profitable for both companies”, explains Delgado.

According to Luis Sirera, it is imperative to use the data infrastructure available in the implementation of artificial intelligence initiatives in customer service. The advisory support that MakeOne offers to customers, in this sense, complements the technological offer of Five9.“A artificial intelligence brings many benefits in this contact with the customer and allows companies to be more efficient, increasing the experience in service. Its use helps Contact Center agents in more assertive access to customer information leaving all the focus on the” resolution, says the executive.

For Sirera, mapping the customer journey and identifying the best practices in the use of artificial intelligence, and where it really makes sense in the service, are the differentials of MakeOne in the Brazilian market, making it a strategic and important partner for Five9 in the region. “The functional integration of our solutions, with tangible benefits and results in its implementations, highlights the performance of MakeOne with companies from the most diverse sectors”, concludes the Five9 Country Manager.

At what point should entrepreneurs and great retail leaders review strategic planning with a focus on 2025?

Amid the routine, at what point should entrepreneurs and great retail leaders review strategic planning with a focus on 2025? Does it still take time?  

“The partners, executives and controllers of retail companies, especially large ones, currently experience a complex and paradoxical scenario, as they need to ensure the survival of a business that is being impacted by virtually all the variables that can be mapped, from macroeconomic to sales point of view, without losing sight of long-term sustainability. Without resorting to any acronyms and fads, the context involves facing the challenge of bringing together the customer experience with digital convenience, high operating costs with the need for physical presence and not just virtual, personalization with data privacy, results with operational efficiency, the competition of price-to-adding channels, the competition with the aggregation of value-to-adding channels  Max Bavaresco'sfounder and CEO of Sonne.

Given this analysis and the changes in online and physical sales behavior, how about we bet on a agenda on what the retailer's moment, whether small, medium or large prepare to review the strategic planning and develop a new look for the next year?

Best Practices and Regulations in the Credit and Collection Sector

The importance of responsible practices and appropriate regulations in the credit and collection sector has never been more crucial. The GEOC Institute, together with its associates, has excelled in implementing innovative practices and in strict compliance with current regulations, reinforcing the importance of ethics, transparency and social responsibility in the sector.

 The institution, under the leadership of Edemilson Koji Motoda, has promoted several initiatives aimed at improving credit and collection practices.“Our focus is on developing a healthier business environment that respects consumer rights and promotes the operational efficiency of” companies, says Motoda.

Some of the key practices adopted by the GEOC Institute and its associates include:

  1. Financial Education: The GEOC Institute and its associates invest in consumer financial education programs, helping to prevent excessive debt and promote the conscious use of credit. This approach not only improves the relationship between creditors and debtors, but also strengthens the economy as a whole.
  1. Ethical Use of Billing Technologies: With the advancement of artificial intelligence and automated collection systems, the GEOC Institute has been committed to promoting the responsible and ethical use of these technologies.

“We believe that automation should be an ally to increase efficiency, but always respecting consumer rights and maintaining human contact as a quality differential”, says Motoda.

  1. Training and Training of Professionals: The continuous development of the workforce is one of the priorities of the GEOC Institute. Training programs are offered regularly to professionals in the sector, ensuring that they are updated on best practices and current regulations, as well as preparing the market to meet the challenges of a constantly evolving environment.

 The Credit and Collection sector is highly regulated, with standards aimed at protecting consumer rights and ensuring transparency in credit operations. Compliance with these regulations is not only a legal obligation, but also a matter of social responsibility and building trust between companies and consumers.

 The professional also highlights that adaptation to regulatory changes is essential for the sustainability of the sector. “We are attentive to discussions on new regulations, especially those related to data protection and the use of emerging technologies, such as artificial intelligence and big data. Compliance with these standards is vital for the growth of the sector and for the preservation of the” jobs, he says.

 In a scenario where automation has replaced many operational functions, the GEOC Institute defends the importance of investing in human development.

“Although technology brings efficiency, it is the human factor that ensures personalization and empathy in service, essential elements for conflict resolution and for maintaining good relations with” customers, concludes Motoda.

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