Imagine a generative artificial intelligence that combines insight and patience at levels that rival those of a human being. It is not science fiction, but an innovation that is already part of our present: the Powerbot.
Developed by Br24, a Brazilian technology company and representative of the Bitrix24 management system in the country, Powerbot comes to market as a revolution in customer service and for other interactions.
To illustrate its sophistication, the CEO of Br24, Filipe Bento, points out that the Powerbot is able to analyze the profile of the interlocutor based on their answers, adjusting the conversation in an empathetic and personalized way. It is a new era of communication, where the chatbot adapts to the user, creating a bond that goes beyond simple service.
Interjections and jargon are also seized by Powerbot. For example, if a company in Minas Gerais incorporates the solution to its customer service, Powerbot will use expressions such as “uai” or “trem” in its interactions with the public.
The Powerbot is patient in that it assimilates and tolerates any deviations from the central theme and objective of the conversation. But, as soon as possible, it resumes the focus, making the conversation more efficient and productive, while ensuring the interlocutor a moment of listening.
According to Filipe Bento, “o Powerbot is an ultra-humanized artificial intelligence, which makes it perfect for managing subject deviations, with greater patience and resourcefulness than a standard human service”.
According to the executive, Powerbot is positioned in the market segment of automation tools and AI without programming. It fully integrates with the management system Bitrix24. An important detail: the solution seeks to contemplate mainly small and medium-sized companies, of any economic activity, that seek to simplify the creation and management of chatbots.
“This segment of small and medium-sized companies values solutions that increase efficiency, reduce technical complexity and promote the autonomy of teams, and this is what Powerbot brings. It is less code and more” results, says Bento.
Powebot receives simple instructions in programming and, from them, as a generative artificial intelligence, it obtains autonomy for the execution of conversations. It can, for example, take over the company's customer service made via WhatsApp and social networks.
For the development of the solution, tests and experiments were carried out applying customer journeys and interface possibilities, until the Powerbot was able to be placed on the market.
This new product celebrates the year of expansion that Br24 passes through, being the largest launch made by the company. After reaching R$ 15 million annual revenues in 2023, the company projects for 2024 a growth of at least a quarter, reaching a turnover of R$ 19 million.
Powerbot features and advantages:
- Simplicity: no complex coding required; chatbot accessible to any team member.
- Full integration: centralization of the operation in Bitrix24;
- Rapid implementation: configuration and customization in record time, with an intuitive interface.
- Intelligent automation: powerbot, as a generative AI, takes care of repetitive tasks, freeing the company team to focus on what really matters, which are the results.
- Empowerment of teams: autonomy to employees, allowing each one to contribute to the creation of innovative solutions.
- Flexibility and adaptability: easy adaptation to specific business needs, with a highly customizable and humanized solution.