StartNewsLaunchesGlobal launches billing CRM with AI chatbot for customer service
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Global launches billing CRM with AI chatbot for customer service

E-Commerce Update
By E-Commerce Update

The Global 2B Recovering and Relationship Solutions Hub of the country has just launched the Global+ CRM solution for the management of collections and accounts receivable, which already has the Artificial Intelligence and chatbot feature for service.

“We are bringing to the market a solution that combines automation, customization and cutting-edge technology, allowing companies to significantly reduce defaults and financial losses.Global+ arrives to support sustainable business growth, improving predictability and control over the financial operations”, says Rafael Medeiros, Executive Director of B2B Global.

Global+ was designed to meet the specific needs of the Brazilian market, allowing companies to manage all stages of accounts receivable and preventive billing in a simple, agile and automated way. With unprecedented features such as integrated AI chatbot, the tool offers automated, personalized and humanized service, ensuring greater operational efficiency and significant increase in credit recovery.

Among the main differentiators of the solution is the native integration with the main ERPs in the market, enabling the unification of financial processes and the elimination of rework. The platform also offers real-time analytical dashboards, creation of fully automated and customizable driving rules, as well as flexibility for negotiation, allowing different means of payment such as PIX, ticket and card.

Integration with AI: affordable technology

The AI chatbot, developed specifically for this solution, automates and streamlines the negotiation process, providing a more fluid and humanized experience.In more complex cases, the chatbot automatically directs the service to a company professional, ensuring efficiency and effectiveness in the billing process.

The solution also has a unique trading portal, sending automated notifications via SMS, WhatsApp and email, direct integration with Serasa for negatives and detailed reports that provide a strategic view on the portfolio of accounts receivable. The portal can be fully customized according to the visual identity of each company.

In addition, Global+ also has native integration with Global's own third-party billing, allowing automated title submission to teams specializing in preventive and extrajudicial collection.  

With more than 30 years in the market, Global has already recovered R$ 3 billion in credits in the last five years and has made more than 680 million shares in the same period, serving a monthly base of more than 5.1 million debtors. Currently, more than 120 large customers outsource their financial processes with the company, which already adds more than 2.5 billion customers with healthy financial operations in Brazil.

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E-Commerce Update is a leading company in the Brazilian market, specialized in producing and disseminating high-quality content about the e-commerce sector.
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