Brazil is the first AI platform to solve problems between consumers and companies

An innovative solution reaches the Brazilian market to transform the way consumers interact with companies Solve AI it is the first national platform dedicated to solving problems on a large scale using artificial intelligence. Developed in the AI first model, it is dedicated exclusively to solving problems between consumers and companies. Using artificial intelligence, the platform promises to simplify processes and eliminate frustrations, such as improper charges, service failures and divergences in accounts, offering a modern and effective alternative to plaster and time-consuming customer service via SAC.

Created to make life easier for consumers, the Solve AI it acts as a free, virtual assistant, specializing in consumer rights and available 24 hours a day. “The Solve AI it comes with the conviction that consumers not only want to complain, but solve their problems quickly and efficiently“, says Vicente Camilo, founder of the platform.

When starting the process, the customer accesses the platform Solve AI and directly reports your problem. The system captures all information, interprets the complaint in detail and provides instant feedback. After user approval, the platform acts in various ways to solve the reported problem. It can call the company on behalf of the consumer and talk to the attendant to solve the problem, promote conciliation between consumer and business and even prepare an initial petition for the consumer to access justice.  

The objective of Solve AI it is not to generate an avalanche of new lawsuits in court, putting consumers against companies. On the contrary, the goal is to facilitate the resolution of issues before they even see a problem for companies. It is enough for the company to register the business rules within the system that Resolva will seek resolution and conciliation with the consumer, in different channels. “In addition to offering a simplified experience for users, our platform provides companies with a structured and effective way to deal with complaints, contributing to improve their internal processes.We are introducing an innovative approach that streamlines problem solving, reduces cost, increases the level of satisfaction and promotes constructive collaboration between consumers and companies“, explains Vicente.

The Solve AI it was launched in January 2025, covering the telecommunications market.By June 2025, it will establish its presence in the main customer experience (CX) markets: telecommunications, e-commerce, banking and finance, and aviation.In order to expand further, the platform will expand its operations to the other relevant CX markets by December 2025 Solve AI it achieved resolution rate of 80% with a Net Promoter Score (NPS) of 90, illustrating the satisfaction of consumers and companies in solving a wide range of problems they face. The goal now is to scale and solve more than 500 thousand problems by the end of the year.

The platform ensures strict protection of consumer data, strictly following the guidelines established by the General Law on the Protection of Personal Data (LGPD). “Ensuring the privacy and security of users' personal information is a central priority of the platform, which implements robust measures to protect sensitive data throughout the interaction and troubleshooting process with operators”, reinforces Vicente.

Committed to effectively solving consumer issues through artificial intelligence, Resolva AI promises to simplify the lives of users and positively strengthen the relationship between consumers and companies.With ambitious plans to expand into new sectors, the platform positions itself as a facilitator of quick solutions and catalyst for the modernization and continuous improvement of the consumer experience in Brazil.