Security in delivery: how to avoid scams and protect your data

Although delivery services bring more convenience to the day, scams and data leaks have made users apprehensive. Reports of security breaches in applications, duplicate payments and false tracking links are noteworthy; but none of this means that one should abandon orders. Provided that proper precautions are taken, it is possible to enjoy this comfort with peace of mind.

“Knowing the main risks is essential to maintain an active posture. So, complying with simple measures, such as avoiding conversations with the establishment outside the official channels and periodically updating payment information, can make all the difference to avoid losses”, comments Vinicius Valle, Marketing Coordinator of Gaudium, a company specialized in technology for mobility and delivery.

With that in mind, Valle shares some information to protect yourself from scams, whether in the most popular apps or direct orders to restaurants

Data leak

Delivery apps store sensitive information such as address, phone number and payment data, which make them frequent targets of cyber attacks. Therefore, users must adopt security measures, the main one being the creation of strong and unique passwords for each service.

In addition, avoiding the storage of sensitive information directly in applications and opting for more secure payment methods, such as virtual cards or systems with multifactor authentication, reduces the risks of exposure and data theft.

Fake links for tracking

Scammers can send fraudulent messages in parallel conversations via SMS or WhatsApp to trick users into targeting malicious websites with the aim of stealing personal data.These messages, often simulating order or offer notifications, contain links leading to fake pages where criminals try to obtain passwords and banking data.

Vinicius warns that delivery applications do not usually send links by message. “To ensure security, it is recommended that consumers track their orders exclusively through official applications or company websites, avoiding accessing links received by unsolicited messages”, he says.

Undue charges

Another frequent scam involves the improper collection of extra amounts. In this case, malicious couriers request additional payments under different justifications, such as unexpected fees, adjustments to the order or problems with payment by the application.

To avoid fraud, users should never make extra transfers or payments without first confirming the legitimacy of the request directly with the support of the platform.“This verification can be done through the official channels of the application, such as chat, phone or email, ensuring that any amount charged is correct and authorized. Applying this security measure ensures a more reliable experience when using the service”, concludes Vinicius Valle.