Freddy AI Agent: new Freshworks solution transforms customer service and reduces costs

A Freshworks, the global AI software company, announced last week the launch of Freddy AI Agent (EX), a new generation of autonomous agents built to drive business management. Designed to deliver exceptional customer (CX) and employee (EX) experiences, Freddy AI Agent can be deployed in minutes and has helped customer support and IT teams from companies like Porsche eBike, Live Oak Bank, Hobbycraft and Bchek autonomously resolve an average of up to 45% of fulfillment requests.

According to a study by Gartner, By 2028, 33% of enterprise applications will include AI, enabling 15% of day-to-day work decisions to be made autonomously.Ahead of the curve are customer service and IT leaders who say AI is driving more noticeable value than ever, according to the report Freshworks Global Report “Workplace AI”.

“In the past six years, we have seen an increase in demand for our uncomplicated, AI-powered solutions that make the lives of customer service and IT managers easier and more efficient”, he said Dennis Woodside, CEO and President of Freshworks“O Freddy AI Agent is a game changer for organizations looking to accelerate customer and employee service quickly.Most other software requires several weeks and fees to deploy an AI agent, but we designed Freddy to be deployed in a few minutes without code or consultants.”

Midsize companies like Bchex, Porsche eBike, Hobbycraft and Live Oak Bank are already experiencing the transformative power of the Freddy AI Agent integrated with Freshdesk and Freshservice.Significant gains in productivity and efficiency help unlock higher value work by showing how AI is moving from an experimental tool to a business results booster across industries Freddy AI Agent makes this possible with the following features for CX and EX:

• Fast and low-cost transformation. Organizations can quickly deploy Freddy AI Agent without having to code or train models. Instead, Freddy learns from existing documents and websites.By pointing Freddy to websites and other learning materials, the agent will track resources and learn on their own.In addition, the cost will be approximately 10 cents per conversation, much cheaper than competitors.
• Autonomous and proactive. Freddy AI Agent is fully standalone and supports with 24-hour conversational assistance across different channels.
• Super personalized service. Freddy AI Agent personalizes and contextualizes conversations across multiple languages and channels.
• Insurance at the enterprise level. Freddy AI Agent delivers reliable, secure, enterprise-grade AI built on a foundation of strict privacy controls to meet security and compliance standards.

Bchex, a U. S.-based criminal background check company, had a seamless experience setting up Freddy AI Agent with Freshdesk. “The best part is how quickly it can be implemented. If you have your frequently asked questions and data ready, you can upload them to the platform and have a new AI agent ready in 20 minutes”, he said Amanda Pope, Customer Success Manager at Bchex.“Our AI agent takes the load off our support team, and the team can now spend their time and resources to solve more difficult problems to give our customers the care they deserve

“Freshservice AI capabilities are the backbone of our IT” operations, he said Alexander Wunsch, Chief Financial Officer, Porsche eBike Performance.“With features like talk support and the article generator, we can now provide intelligent, user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.”

Already the CTO of Freshworks, Murali Swaminathan: “We are just beginning to see the positive impact of AI at work. From consultant to active problem solver, an orchestrated symphony of expert agents can carefully handle a large and growing percentage of daily requests and help employees do their jobs more effectively. Copilots also step in to assist the human agent, further automating the tasks and workflows that run a business. Freshworks is researching and applying the best of both worlds, where people and AI can work together.”

Freddy AI Agent works platform independent and leverages the latest advances in generative LLMs.To learn more and sign up for beta testing, visit the freshworks Website or register for the virtual AI Summit that will take place on November 12.