The Direct-to-Consumer (D2C) model, in which brands sell directly to end consumers without intermediaries, remains one of the most transformative forces in e-commerce.
On Customer Day, celebrated on September 15, Brazil is going through a moment of transformation in consumer relations. According to the research (Selections under Pressure’, Brazil.
Brazilian consumer behavior has changed radically in the last decade.Customers now interact with companies through multiple channels - email, phone, social networks, etc.