The Webfones, the largest e-commerce specialized in telephony and games in Brazil, was nominated for the Reclame AQUI 2024 Award, which highlights companies with the best reputations and service, based on active consumer participation, within the category of Telephony and Accessories – E-commerce. To be nominated, companies need to have a positive service history and resolve complaints on Reclame AQUI. The voting is available until September 30.
With over 12 years of experience, Webfones has established itself as the largest specialized portal in telephony and games in Brazil for the B2C market, featuring the most important brands in the Brazilian market. Furthermore, the company is a major partner of the Marketplaces Mercado Livre, Amazon, and Shopee.
“The nomination validates our daily effort to meet and exceed our customers’ expectations, also assisting in the construction of our reputation. Reflecting, providing a positive experience to the customer has ceased to be a differential to become a necessity, as consumers are becoming increasingly demanding regarding the shopping experience. To stand out, it is crucial to offer an intuitive and informative environment, as well as to have qualified, innovative, and secure service. Being in this award shows that we are on the right track. We won the award in 2020, and we are very confident for 2024,” says Guilherme Ribeiro, Head of Webfones.
In the penultimate edition of the award, in 2022, there were 17.5 million votes, a historic record in the RA Award, a sign that trust writes great reputation stories. “This is reflected positively and strongly in brand positioning in such competitive markets, and in trust and reputation for consumers, who have been seeking this attribute very much in any stage of the purchase and research journey. The nomination literally puts brands on display. To give you an idea, on Reclame AQUI, there are more than 650,000 registered companies, and among them, this year, 1,684 are finalists in the awards, in 198 categories. We expect a highly contested Reclame AQUI Award in 2024, the popular vote, which is about to begin, will be fierce“, evaluates Felipe Paniago, co-founder and CMO of Reclame AQUI.
For companies, being one of the nominees and receiving all the recognition to win the trophy in one of the categories further enhances the story of each one. Whether it’s an endorsement seal or a championship trophy, the value attributed to the brand is immeasurable in the market, and an extra point of safety and trust in front of consumers and customers.
For more information about the Reclame AQUI Award and how to vote, visit: Reclame Aqui – Award.
