Zendesk invites all customer experience (CX) professionals to the webinar “IA and the Future of CX”, which will be held on Thursday, August 22, at 14h (brasilia time).
The webinar will explore how artificial intelligence (AI) is reshaping the customer experience and what is expected by 2027. Based on extensive research from CCW Digital and Zendesk, the event will bring valuable insights from CX executives on the successful implementation of AI, overcoming organizational barriers, and the steps needed to embrace this new technology.
Main Themes:
Adoption of AI:
- Choosing the right solution
- ROI calculation
- Organizational alignment around AI
Customer Trust:
- Demonstration of how AI improves customer service quickly and effectively with AI agents
- Displaying better customer experiences with highly qualified agents
- Ensuring transparent security practices
Development Opportunities:
- Prioritizing development opportunities
- Adequate training for AI management, including: developing specialized expertise and refining interpersonal skills
Don't miss the opportunity to learn how AI can transform the customer experience in your organization and get practical tips for overcoming challenges in adopting this technology.
Service:
- Event: Webinar“IA and the Future of CX”
- Date: Thursday, august 22nd
- Time: 14h (brasilia time)
- Format: Online, with subtitles in Portuguese
For more information and registration, please visit Zendesk website.
