Intelligent process monitoring enables predictable growth of large digital platforms

In digital companies that operate at a fast pace, growing is no longer just a matter of volume. Sustaining scale requires continuous visibility of processes, ability to anticipate bottlenecks and decisions based on reliable data. It is in this context that large platforms, such as iFood, have begun to invest in more mature models of operational management and system monitoring.

With an operation that connects millions of orders per month, hundreds of thousands of restaurants and an extensive network of deliverymen, the delivery platform deals daily with a highly complex technological ecosystem.To maintain efficiency and predictability in this environment, the company has adopted monitoring tools and process excellence, combined with a specialized advisory performance.

In this scenario, EPI-USE acts as a strategic advisor, supporting the company mainly in the use of LeanIX and Signavio, SAP solutions aimed at continuous monitoring of critical systems and processes. The tool allows identifying operational failures, structural bottlenecks, instabilities and opportunities for improvement in real time, offering an integrated view of the performance of systems, whether SAP or not.

Unlike traditional implementation projects, EPI-USE's activities are focused on technical advice, management of SAP environments, continuous support and good practices of operational excellence. Currently, a multidisciplinary team of consultants acts on a recurring basis with the company, functioning as a strategic extension of the technology area and customer processes.

One of the most relevant developments of this performance was the recognition of iFood as a global reference case in the use of LeanIX. The experience of the Brazilian company was presented at an international SAP event in Austin (USA), as an example of how intelligent process monitoring can support large-scale operations and high complexity environments.

In addition to operational monitoring, the consultancy also contributes with guidance on systems integration, strategic use of artificial intelligence in SAP environments and evaluation of complementary process management solutions, reinforcing an approach that goes beyond technical execution and positions itself as support for decision making.

For the delivery platform, this model allows us to move towards more predictive management, reducing operational risks and increasing responsiveness in a market that requires speed, reliability and precision.For EPI-USE, the project symbolizes how specialized consulting can generate impact even without leading direct implementations, acting as a facilitator of the digital maturity of large organizations.

In an economic scenario marked by increasing competitiveness and pressure for efficiency, the experience reinforces that sustainable growth is increasingly par excellence of processes, well-used data and decisions supported by technology, especially by qualified strategic orientation.