PagBank is once again recognized by Forbes Magazine as one of the World's Best Banks

The PagBankPagBank, a comprehensive digital bank in financial services and payment methods, is recognized as one of the best banks in the world by Forbes' "World’s Best Banks" ranking. In the evaluation conducted by the international business, finance, and economics magazine in partnership with Statista, the digital bank once again secured the second position among Brazilian banks, ahead of institutions such as Inter and Itaú Unibanco. 

According to Alexandre Magnani, CEO of PagBank, this recognition reaffirms the positive impacts generated by the company's commitment to simplifying the financial lives of individuals and businesses through simple, secure, and accessible financial products and services. "We are a complete and solid bank that addresses the real needs of Brazilians. Our continued top ranking is yet another positive response from our over 33 million customers to the innovations and financial conveniences we offer," states Magnani. 

The selection process for the ranking involved the participation of over 50,000 respondents across 34 countries and 17 different languages. Among the 385 banks recognized by Forbes in the United States, eight are Brazilian institutions. Between October and December 2024, respondents evaluated financial institutions where they held checking or savings accounts, had been customers within the last three years, or were familiar with through experiences shared by family and friends. All banks mentioned by respondents under these classifications were analyzed in the study. 

Respondents were able to rate their satisfaction level with each institution and indicate the likelihood of recommending it to others. They also assigned scores based on five key aspects: trustworthiness, contractual terms (such as fees and charges), quality of service (including wait times and staff efficiency), performance of digital platforms (e.g., ease of navigation), and financial guidance provided. Additionally, they indicated which of these criteria they considered most relevant, and the weights assigned to each category were adjusted according to these preferences. Among all participating countries, trustworthiness was identified as the most relevant factor in evaluating financial institutions, standing out as a priority for the majority of people. The full list can be viewed. here 

As one of the largest digital banks in the country in terms of customer numbers, PagBank offers tools for in-person and online sales, comprehensive digital accounts for individuals and businesses, as well as features that contribute to financial management, such as Payroll Services. At PagBank, the credit card comes with a guaranteed limit, and investments can be used to increase the card's limit, enhancing customers' earnings. PagBank also allows those with active and inactive FGTS balances to request advance withdrawals, in addition to enabling retirees and pensioners to apply for INSS Consigned Loans directly through the PagBank app.