Have you ever wasted time listening to endless audios on WhatsApp trying to find ‘that detail’ of the conversation with a customer? Well, now that’s in the past. Poli Digital, a company from Goiás that automates customer service channels for small and medium businesses, has just launched a feature that promises to put an end to long audios and change the routine of those who sell online.
The new technology automatically transcribes lengthy audios sent by customers and, on top of that, also summarizes the main points of the conversation with the support of artificial intelligence. It’s as if the seller had a personal assistant, ready to deliver the text version and the highlights of the conversation in seconds.
And the time saved is real: while a manual transcription of a 3-minute audio takes an average of eight minutes, Poli’s AI does the same service in about 15 seconds.
The innovation comes in a scenario of rapid global growth. Market software estimates indicate that transcription services with artificial intelligence are expected to jump from $10 billion in 2023 to $30 billion by 2031, with an average annual growth of 14.7%. In Brazil, the voice recognition segment, which includes technologies like speech-to-text, is expected to generate $172 million in 2025, possibly reaching $319 million by 2030.
“We sought a real solution for entrepreneurs who need productivity. Our focus is to provide managers with more control, speed, and results with less effort,” reinforces the company’s CEO, Alberto Filho.
The solution centralizes customer service on multiple channels – WhatsApp, Instagram, Facebook Messenger, and websites – with features such as chatbots, mass messaging sender, calling system, catalog creation, payment links, and secure shopping cart. “With the new AI for audio transcription and summary, we reinforce our proposition to deliver tools that combine efficiency, intelligence, and practicality for the everyday life of the entrepreneur,” concludes.
