One of the main trends in the corporate world, customer service mediated by technological tools, has been gaining more and more space in the market and is revolutionizing the way companies and clients relate. And with Artificial Intelligence (AI) on the rise, corporate communication solutions are more efficient, solving consumer demands in a few seconds and in an assertive way. In some cases, like NoBotz.ai, an advanced corporate communication platform, the operational efficiency of the tool reaches over 80%, allowing for the completion of service without human interaction in most cases.
The platform was developed to simulate human behavior and offer a differentiated experience in customer relations. ‘We noticed that one of the main concerns of companies was related to the automation of service and especially the quality of traditional chatbots. That’s why we developed this platform that goes far beyond a conventional chatbot. We use AI to offer a smooth and humanized conversation, avoiding loops or hallucinations (incorrect data) in service, ensuring that the interaction respects the brand’s voice and is always assertive,’ explains Marcelo Augusto Ferri, CEO of NextAge and NoBotz.ai.
In addition to written conversations, the platform has also been trained to analyze documents, images, and audios, interpreting the content so that the machine can continue the service even if the customer sends this type of file. Another differential of the solution is the flexibility and the possibility of integration with other AI tools, independently of the LLM (Large Language Model), ensuring that the machine’s learning is not lost when changing the interface to be used. ‘The integration with external systems allows the company to centralize and access data from different platforms. The knowledge base remains with the company, facilitating adaptation to new AI tools with minor changes and in a personalized way. In this way, we can develop a solution that meets the most varied business profiles securely and efficiently, keeping up with the digital transformation of society,’ highlights Marcelo Augusto Ferri.
Furthermore, Information Security is a priority for the tool, keeping sensitive data of clients and employees protected, so that information is not shared with third parties or even with AI platforms themselves, complying with the requirements of the General Data Protection Law (LGPD).
Founded in September 2023, the startup received an initial investment of R$500,000 from NextAge, a system development company with over 17 years of history. In nearly a year, NoBotz.ai has built a robust client portfolio, mainly formed by companies in the financial, credit unions, and retail sectors, and is expected to close 2024 with revenues around R$100,000. For 2025, the expectation is exponential growth, reaching the startup’s first million.
