ServiceNow, the AI platform for enterprise transformation, announced powerful data enhancements for the Now Platform today, designed to unlock value with ultra-scale and performance. The new capabilities in this next-generation data layer include the high-performance database RaptorDB Pro, with initial use cases demonstrating a 53% improvement in overall transaction times, 27 times faster in report extraction, analysis, and list visualizations, and a 3x increase in transactional throughput in workflows, enabling more users and more workflows in ServiceNow instances. Future elements will include a unified Knowledge Graph connecting events, operations, and people data throughout the enterprise for real-time personalization. The announcement was made alongside the release of the Xanadu version of the ServiceNow Now Platform, which introduced hundreds of new AI and automation innovations for ServiceNow.
RaptorDB Pro, available starting today, offers a significant innovation in performance and scale, allowing customers to centralize operational data and analytics on the ServiceNow platform, so more employees can access contextual insights in real-time from the same data powering their workflows. With RaptorDB Pro, employees can run complex analytics without delays, resulting in quicker responses to their most challenging questions.
“The future of business is driven by AI, and databases must evolve to meet the scale demanded by today’s complex data environments,” said Pat Casey, Chief Technology Officer and Executive Vice President of DevOps at ServiceNow. “These capabilities set a new standard for transforming data processing, AI inference, and analytics. With these enhancements, customers can scale their workflows with speed, connectivity, and customization on the ServiceNow platform.”
Powering the scale and speed of data for complex AI use cases
The need for more robust data platforms capable of handling vast amounts of information, performing complex analytics quickly, and optimizing workflow performance has increasingly become a requirement in today’s AI-driven landscape. At the same time, Now Assist, ServiceNow’s GenAI experience, is providing tangible increases in productivity, self-service, case deflection, developer innovation, and cost efficiencies. As customer needs and demand for Now Assist have grown, ServiceNow is evolving to meet them with new and enhanced platform performance and corresponding database scale and sophistication capabilities, built for the AI era.
To enable customers to better execute critical workflows across various sectors, ServiceNow has enhanced the configuration management database (CMDB) and enterprise industry data models—bringing cutting-edge analytics, fast performance, real-time customization, and automation across systems and data sources into a single unified platform. It starts with the RaptorDB Standard, which was initially introduced at Knowledge 2024, offers enhancements over ServiceNow’s current database, and is now available to new customers and all customers next year. RaptorDB Pro, the premium version of RaptorDB, builds on these capabilities to filter and process data even faster, providing employees with quicker answers to their most complex queries, along with the ability to take immediate action on these insights from the ServiceNow platform.
ServiceNow is also launching its RaptorDB Lighthouse Program, designed for a select group of key customers to co-innovate with ServiceNow and stay at the forefront of business transformation with RaptorDB. Early customer results show that these organizations can extend and scale workflows to more areas of their business, and their employees can analyze data faster and act in real-time.
At the beginning of next year, ServiceNow plans to launch the Knowledge Graph, which consolidates data management and analysis, reducing the need for manual data mapping and complex integrations. With the Knowledge Graph, customers will better manage a large influx of insights, making it simpler and quicker to connect real-world events and gather data across the entire ecosystem of operations, employees, customers, and partners of an organization for enhanced personalization. The GenAI capabilities of the Knowledge Graph will enable employees to receive personalized real-time information for better decision-making; vendors to collaborate more easily with fewer delays and enhanced supply chain management; and customers to receive more personalized support.
With these powerful data enhancements, ServiceNow is empowering organizations across sectors to manage and analyze vast datasets in a single actionable system, revolutionizing their operations and ensuring customers’ ability to perform essential tasks within ServiceNow. This can range from telecommunications managing global network traffic to manufacturers performing predictive maintenance across multiple sites and retailers training AI-powered chatbots to provide personalized shopping experiences. The result is unparalleled scalability, efficiency, and personalization.
Strategic acquisitions strengthen ServiceNow’s enterprise data strategy
ServiceNow continues to expand its data capabilities through strategic acquisitions, positioning the Now Platform at the forefront of AI innovation. The recent acquisition of Raytion transforms user experiences, enabling secure access to data from multiple enterprise sources, providing users with an expansive enterprise search experience and the information they need, all from a single entry point. Raytion’s leading information retrieval technology will enhance ServiceNow’s Now Assist AI and AI Search, setting a new standard for AI-driven business on the Now Platform.
Learn more about ServiceNow’s new data enhancement capabilities.
Availability
- RaptorDB Pro is now available for new and existing ServiceNow customers.
- RaptorDB Standard is now available for new customers and will be available for existing customers by the end of next year.
- Expected availability for custom workflows powered by ServiceNow Knowledge Graph is March 2025.
Additional Information:
- Read about other ServiceNow news today:
- ServiceNow has strengthened its Now Assist GenAI portfolio and added new AI innovations to enhance employee productivity and collaboration.
- ServiceNow announced its vision to integrate Agentic AI into the ServiceNow platform to drive 24/7 productivity at scale with AI agents.
- ServiceNow expanded its footprint in the industry with AI solutions specifically designed for telecommunications, media and technology; financial services; public sector; and retail companies.
- ServiceNow introduced additional capabilities designed to enhance collaboration and efficiency for developers, IT teams, and employees.
