The return of products purchased online has just become more practical. Since January 22, the Post Office has expanded the functionality of its smart lockers to include the reverse logistics service. The novelty allows consumers to return their orders to sellers in a simple and fast way, without the need to face queues at agencies.
The initiative, which was operating as a pilot project in the federal capital since August 2023, is now available at all 184 terminals of the state-owned company. The service caters to consumers in the Federal District, Minas Gerais, Paraíba, Rio de Janeiro, Rio Grande do Sul, as well as metropolitan and inland areas of São Paulo.
To use the service, the consumer must first contact the store or seller to communicate their intention to return. The seller will provide an e-ticket or specific code for the reverse logistics process. With this code in hand, the customer must properly package the product, making the code visible, and attach the content declaration.
At the locker, simply select the “send” option, enter the provided code, and deposit the package in the compartment that will open automatically. After closing the door, the system will send an email confirming the deposit. The official confirmation of the posting will arrive by email within 24 hours.
One of the main advantages of lockers is their location. Installed in high-traffic areas such as shopping malls and public transport terminals, they offer wider access hours than conventional Post Office agencies. This makes the service particularly useful for people who cannot be at home to receive deliveries, do not have a doorman in their condominiums, or reside in areas with delivery restrictions.
It is important to note that some additional services, such as checklist or sending multiple items, are not available in lockers as they require human interaction. For these cases, service at the post offices remains the recommended option.
The expansion of the reverse logistics service to lockers represents another step in the modernization of Correios, aligning with the increasing demands of e-commerce in Brazil.
