The importance of responsible practices and appropriate regulations in the credit and collection sector has never been more crucial. The GEOC Institute, together with its associates, has excelled in implementing innovative practices and in strict compliance with current regulations, reinforcing the importance of ethics, transparency and social responsibility in the sector.
The institution, under the leadership of Edemilson Koji Motoda, has promoted several initiatives aimed at improving credit and collection practices.“Our focus is on developing a healthier business environment that respects consumer rights and promotes the operational efficiency of” companies, says Motoda.
Some of the key practices adopted by the GEOC Institute and its associates include:
- Financial Education: The GEOC Institute and its associates invest in consumer financial education programs, helping to prevent excessive debt and promote the conscious use of credit. This approach not only improves the relationship between creditors and debtors, but also strengthens the economy as a whole.
- Ethical Use of Billing Technologies: With the advancement of artificial intelligence and automated collection systems, the GEOC Institute has been committed to promoting the responsible and ethical use of these technologies.
“We believe that automation should be an ally to increase efficiency, but always respecting consumer rights and maintaining human contact as a quality differential”, says Motoda.
- Training and Training of Professionals: The continuous development of the workforce is one of the priorities of the GEOC Institute. Training programs are offered regularly to professionals in the sector, ensuring that they are updated on best practices and current regulations, as well as preparing the market to meet the challenges of a constantly evolving environment.
The Credit and Collection sector is highly regulated, with standards aimed at protecting consumer rights and ensuring transparency in credit operations. Compliance with these regulations is not only a legal obligation, but also a matter of social responsibility and building trust between companies and consumers.
The professional also highlights that adaptation to regulatory changes is essential for the sustainability of the sector. “We are attentive to discussions on new regulations, especially those related to data protection and the use of emerging technologies, such as artificial intelligence and big data. Compliance with these standards is vital for the growth of the sector and for the preservation of the” jobs, he says.
In a scenario where automation has replaced many operational functions, the GEOC Institute defends the importance of investing in human development.
“Although technology brings efficiency, it is the human factor that ensures personalization and empathy in service, essential elements for conflict resolution and for maintaining good relations with” customers, concludes Motoda.
