Nortrez, a technology hub focused on bringing Latin American companies closer to cutting-edge software on the world stage, announces a partnership with Document360, a brand of Indian developer Kovai.Co, a reference in the B2B SaaS business.The AI-powered knowledge base platform for software and documentation projects, arrives in the country through Nortrez, which will be responsible for its distribution in Latin America.
With Document360, you can create rich documentation and knowledge base for internal and external offerings in a seamless way.The solution can be customized to meet the needs of businesses of varying sizes, all with easy-to-configure features.
“Some of the main features of the tool are: maintaining a single source of information within an organization, creating, managing and sharing technical and process documentation, using a knowledge base with useful information to reduce the number of tickets and the manual work of support agents, which generates scalability in operations, and integrate your API documentation from other platforms such as Github and Swagger, for example, in a public or private documentation, making your APIs available in an easy-to-use portal”, explains the Head of New Brands at Nortrez, Eduardo Schio.
In this way, the platform allows you to manage various project documentation, configure user teams, API support, make the flow of internal information more dynamic and view analyzes that will help keep the content of the knowledge base updated and relevant at all times. McDonald’s, Virgin, Insider, Ticketmaster and Access are some of the companies that have already bet on the solution.
“When we seek innovative partners, we opt for tools that solve not only current pains, but also challenges that the market will still face in the near future. The idea is to be prepared to meet the demands that will come”, highlights the CEO of Nortrez Alexandre Schio.
Currently, Nortrez, the partner responsible for bringing Document360 to Brazil, has more than 1300 customers and nine brands in the portfolio (Attemics, Chatlabel, Freshworks, GoTo, Hiver, LastPass, monday.com, Zluri and now Document360). The hub proposes a new look at the adoption of technologies for management, focusing on the experiences between managers, employees and customers from resources, thus creating more efficient, competitive and beloved operations.
