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Marketplaces in Brazil registered 1.12 billion visits in May, according to a report.

The month of May registered the second highest number of accesses to marketplaces in Brazil this year, according to the E-commerce Sectors in Brazil Report, produced by Conversion. Throughout the month, Brazilians accessed sites such as Mercado Livre, Shopee, and Amazon 1.12 billion times, second only to January, when there were 1.17 billion accesses, driven by Mother's Day.

Mercado Libre leads with 363 million visits, followed by Shopee and Amazon Brazil.

Mercado Libre maintained its leadership among the most accessed marketplaces, registering 363 million visits in May, a 6.6% increase compared to April. Shopee came in second place, with 201 million visits, showing a 10.8% growth compared to the previous month. For the first time, Shopee surpassed Amazon Brazil in the number of visits, which came in third place with 195 million visits, a 3.4% increase compared to April.

E-commerce revenue maintains growth trend in May.

In addition to access data, the report also presents information on e-commerce revenue, obtained by Conversion from Venda Válida data. In May, revenue continued its growth trend, as did the number of accesses, registering a 7.2% increase and maintaining the trend that began in March, driven by Women's Day.

Positive outlook for June and July, with Valentine's Day and winter holidays.

The expectation is that this growth trend will continue in June, with Valentine's Day, and possibly extend into July, with sales for the winter holidays in much of the country. Brazilian marketplaces are demonstrating solid and consistent performance, reflecting the growing adoption of e-commerce by consumers.

Betminds launches the first season of “Digital Commerce – the Podcast”

Betminds, a marketing agency and digital business accelerator focused on e-commerce, announced the launch of the first season of "Digital Commerce – the Podcast". The new project will bring together professionals from leading brands in Curitiba to discuss, in a relaxed manner, relevant topics in the world of e-commerce, such as performance marketing, management, logistics, industry and retail, as well as the main trends in the sector.

The goal is to foster relationships and share insights.

Tk Santos, CMO of Betminds and host of the podcast, highlighted that the main objective of the project is "to foster relationships among those who work with e-commerce in Curitiba, showcasing the city's great case studies." Furthermore, the podcast aims to "provide insights and trends for managers to make their operations more efficient."

Rafael Dittrich, CEO of Betminds and also host of the podcast, added: “In the day-to-day operations of e-commerce, we end up focusing only on the operational side, and the idea of ​​the podcast is to bring this perspective of what managers are doing in their daily routines, which could be a solution for other businesses.”

The first episode discusses a hybrid e-commerce and marketplace strategy.

The debut episode of “Digital Commerce – the Podcast” featured special guests Ricardo de Antônio, Marketing and Performance Coordinator at MadeiraMadeira, and Maurício Grabowski, E-commerce Manager at Balaroti. The topic discussed was “Hybrid E-commerce and Marketplace Betting,” where the guests discussed the main challenges of operating a proprietary marketplace alongside a traditional online store, as well as the ideal time to make this transition in the business model.

Future episodes will feature participation from industry experts.

For upcoming episodes, the participation of Luciano Xavier de Miranda, E-commerce Logistics Director of Grupo Boticário, Evander Cássio, General Logistics Manager of Balaroti, Rafael Hortz, E-commerce Manager of Vitao Alimentos, and Liza Rivatto Schefer, Head of Marketing and Innovation at Vapza Alimentos Embalados a Vácuo, has already been confirmed.

Those interested can check out the first episode of “Digital Commerce – the Podcast” on Spotify and YouTube.

Online stores should invest in ERP, says expert.

According to an analysis by the Brazilian Association of Electronic Commerce (ABComm), Brazilian e-commerce is expected to reach a revenue of R$ 91.5 billion in the second half of 2023. The report also indicates that sales in the sector should increase by 95% by 2025. Globally, the Global Payments Report, released by Worldpay from FIS, projects a growth of 55.3% in the segment over the next three years.

Mateus Toledo, CEO of MT Soluções, a company that offers e-commerce solutions, believes that the growing adoption of online shopping by Brazilians will boost business in the sector. In this sense, according to Toledo, an ERP (Enterprise Resource Planning) system is one of the elements that can assist in e-commerce practices.

“A good ERP system can assist in the overall management of a business, organizing information and data that are essential to a manager's daily work,” says Toledo. “The ERP helps with inventory control, financial management, issuing invoices and payment slips, registering customers and products, among other things,” he adds.

ERP tools and strategies are constantly evolving.

According to the CEO of MT Soluções, ERP tools and strategies have evolved in recent years, seeking to include all company control in a single integrated management system. "Among the next steps for improvement, ERP platforms have sought to enhance their technologies and listen to 'those who really matter,' which are the retailers," says Toledo.

"Proof of this is that organizations brought their product teams to the three largest e-commerce events that took place in Brazil this year. This demonstrates an openness and respect for Brazilian entrepreneurs, allowing for the emergence of new features and improvements on these platforms in a short period of time," concludes the expert.

Abandoning shopping carts is harmful and should be reversed, says expert.

A survey conducted by Opinion Box, titled "Shopping Cart Abandonment 2022," with over 2,000 consumers, revealed that 78% of respondents have a habit of abandoning a purchase when they reach the final stage, with the shipping cost being the main motivator for this practice known as shopping cart abandonment.

Ricardo Nazar, a Growth specialist, points out that shopping cart abandonment is a very harmful practice for businesses. "It's necessary to be aware of this type of behavior so that well-defined strategies can be developed, after all, the customer went through all the stages of the purchase and didn't complete it. What could have caused this?" explains Nazar.

The research also pointed to other reasons that lead to shopping cart abandonment, such as cheaper products on other websites (38%), discount coupons that don't work (35%), charges for unexpected services or fees (32%), and very long delivery times (29%).

Nazar suggests that a good technique to try to bring the customer back is direct contact. "Whether by email, WhatsApp, or SMS, offering a discount or benefit greatly increases the likelihood of a prospect completing the purchase," says the expert. This strategy is corroborated by the research numbers, which show that 33% of respondents consider the chance of completing an abandoned purchase "very likely" when faced with an offer from the store.

The research also investigated the factors that contribute to the purchase decision in e-commerce. The biggest fear among consumers is being a victim of some type of scam, with 56% of respondents prioritizing the reliability of the website. Other important aspects are lower prices (52%), promotions and offers (51%), previous purchase experience (21%), ease of navigation (21%), and variety of payment methods (21%).

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