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What are group buying deals?

Group buying, also known as collective purchasing, represents a business model in e-commerce where a group of consumers joins together to obtain significant discounts on products or services. This concept is based on the principle of collective purchasing power, where suppliers offer reduced prices in exchange for a guaranteed sales volume.

Background:
The concept of group buying is not new, having its roots in traditional business practices such as purchasing cooperatives. However, the online version of this model gained popularity in the late 2000s, with the launch of sites like Groupon in 2008. The idea quickly spread, leading to the emergence of numerous similar sites worldwide.

How group buying works:

  1. Offer: A supplier proposes a significant discount on a product or service, usually 50% or more.
  2. Activation: The offer is only activated when a minimum number of buyers commit to purchasing the product or service.
  3. Deadline: Offers usually have a limited time frame, creating a sense of urgency among potential buyers.
  4. Promotion: Group buying websites promote offers through emails, social media, and other marketing channels.
  5. Purchase: If the minimum number of buyers is reached within the deadline, the offer is activated and coupons are issued to the buyers.

Advantages:
Group buying offers benefits for both consumers and businesses:

For consumers:

  1. Significant discounts: Consumers can obtain products and services at very reduced prices.
  2. Discovery: Exposure to new businesses and experiences that they might not have discovered otherwise.
  3. Convenience: Easy access to a variety of offers on a single platform.

For businesses:

  1. Advertising: Exposure to a large number of potential customers at a relatively low cost.
  2. Increased sales: Potential for a large volume of sales in a short period.
  3. New customers: An opportunity to attract new customers who may become regulars.

Challenges and criticisms:
Despite its initial popularity, the group buying model faced several challenges:

  1. Market saturation: Rapid growth has led to saturation in many markets, making it difficult for companies to stand out.
  2. Service quality: Some companies, overwhelmed by the volume of customers for their offers, were unable to maintain service quality.
  3. Reduced profit margins: Large discounts can lead to very low or even negative profit margins for participating companies.
  4. Customer loyalty: Many consumers were attracted only by discounts and did not become regular customers.
  5. Consumer fatigue: Over time, many consumers have become overwhelmed by the volume of offers in their emails.

Evolution and current trends:
The group buying model has evolved significantly since its peak in the early 2010s:

  1. Focus on niches: Many group buying platforms now concentrate on specific sectors, such as travel or gastronomy.
  2. Integration with other models: Some companies have integrated elements of group buying into their existing business models, such as marketplaces and cashback websites.
  3. Personalization: Using data and artificial intelligence to offer more relevant deals to consumers.
  4. Corporate group buying: Some companies are using this model to obtain discounts on bulk purchases for their employees.
  5. Flash sales: Short-term offers with significant discounts, inspired by the group buying model.

Legal and ethical considerations:
Group buying has also raised legal and ethical questions, including:

  1. Deceptive advertising: Concerns about the veracity of advertised discounts.
  2. Consumer protection: Questions about refunds and warranties for products and services purchased through group buying.
  3. Pressure on small businesses: Criticism suggests that the model may put excessive pressure on small businesses to offer unsustainable discounts.

Conclusion:
Group buying represented a significant innovation in e-commerce, offering a new way to connect consumers and businesses. Although the model has faced challenges and evolved over time, the fundamental principles of collective purchasing power and volume discounts remain relevant in today's e-commerce landscape. As e-commerce continues to evolve, we are likely to see new iterations and adaptations of the group buying concept, always seeking to offer value to both consumers and businesses.

What is an online marketplace?

An online marketplace is a digital platform that connects buyers and sellers, allowing them to conduct commercial transactions over the internet. These platforms act as intermediaries, providing an infrastructure so that individual sellers or companies can offer their products or services to a large number of potential customers. Some popular examples of online marketplaces include Amazon, eBay, Mercado Libre, and Airbnb.

History:

Online marketplaces emerged in the late 1990s with the advent of e-commerce. One of the earliest and most successful examples was eBay, founded in 1995, which began as an online auction site for consumers to sell items to each other. As the internet became more accessible and trust in e-commerce grew, more marketplaces emerged, encompassing a wide range of sectors and business models.

Types of online marketplaces:

There are several types of online marketplaces, each with its own characteristics and target audiences:

1. Horizontal marketplaces: These offer a wide variety of products from different categories, such as Amazon and Mercado Libre.

2. Vertical marketplaces: These focus on a specific niche or sector, such as Etsy for handmade and vintage products, or Zalando for fashion.

3. Service marketplaces: These connect service providers to clients, such as Fiverr for freelancers or Uber for transportation services.

4. P2P (peer-to-peer) marketplaces: These allow consumers to sell products or services directly to each other, such as eBay or Airbnb.

Advantages:

Online marketplaces offer several advantages for both sellers and buyers:

1. Expanded reach: Sellers can access a much larger audience than would be possible with a physical store.

2. Convenience: Buyers can easily find and purchase products or services anytime, anywhere.

3. Variety: Marketplaces generally offer a wide selection of products or services, allowing buyers to find exactly what they are looking for.

4. Trust: Established platforms offer reputation systems and consumer protection, increasing trust in transactions.

5. Reduced costs: Sellers can save on operational costs, such as rent for physical space and employees.

Challenges:

Despite their advantages, online marketplaces also present some challenges:

1. Competition: With many vendors offering similar products, it can be difficult to stand out and attract customers.

2. Fees: Platforms typically charge fees on sales, which can reduce sellers' profit margins.

3. Platform dependency: Sellers can become overly dependent on the marketplace, limiting their ability to build their own brand.

4. Quality issues: Ensuring the quality and authenticity of products can be a challenge, especially in marketplaces with many sellers.

Future of online marketplaces:

As e-commerce continues to grow, online marketplaces are expected to become even more prevalent and sophisticated. Some trends that are expected to shape the future of marketplaces include:

1. Personalization: The use of data and artificial intelligence to provide more personalized shopping experiences.

2. Omnichannel integration: Combining online and offline experiences to create a seamless shopping journey.

3. Specialized marketplaces: The emergence of more marketplaces focused on specific niches or communities.

4. Globalization: The expansion of marketplaces into new international markets, connecting sellers and buyers worldwide.

Conclusion:

Online marketplaces have revolutionized the way we buy and sell products and services, offering unprecedented convenience, variety, and accessibility. As technology advances and consumer habits evolve, marketplaces are expected to continue playing a central role in e-commerce and the global economy. While challenges remain, the future of online marketplaces looks promising, with new innovations and opportunities constantly emerging.

What is e-commerce?

E-commerce, also known as electronic commerce, is the practice of conducting commercial transactions via the internet. This includes the buying and selling of products, services, and information online. E-commerce has revolutionized the way businesses conduct their business and how consumers acquire goods and services.

History:

E-commerce began to gain popularity in the 1990s with the advent of the World Wide Web. Initially, online transactions were mainly limited to the sale of books, CDs, and software. Over time, as technology advanced and consumer confidence in e-commerce increased, more companies began to offer a wide variety of products and services online.

Types of e-commerce:

There are several types of e-commerce, including:

1. Business-to-Consumer (B2C): Involves selling products or services directly to end consumers.

2. Business-to-Business (B2B): This occurs when one company sells products or services to another company.

3. Consumer-to-Consumer (C2C): Allows consumers to sell products or services directly to each other, usually through online platforms such as eBay or OLX.

4. Consumer-to-Business (C2B): This involves consumers offering products or services to businesses, such as freelancers offering their services through platforms like Fiverr or 99Freelas.

Advantages:

E-commerce offers several advantages for businesses and consumers, such as:

1. Convenience: Consumers can purchase products or services anytime, anywhere, as long as they have internet access.

2. Wide variety: Online stores generally offer a much wider selection of products than physical stores.

3. Price comparison: Consumers can easily compare prices from different suppliers to find the best deals.

4. Reduced costs: Companies can save on operational costs, such as rent for physical space and employees, by selling online.

5. Global reach: E-commerce allows companies to reach a much wider audience than would be possible with a physical store.

Challenges:

Despite its many advantages, e-commerce also presents some challenges, including:

1. Security: Protecting consumers' financial and personal data is a constant concern in e-commerce.

2. Logistics: Ensuring that products are delivered quickly, efficiently, and reliably can be a challenge, especially for smaller companies.

3. Fierce competition: With so many companies selling online, it can be difficult to stand out and attract customers.

4. Trust issues: Some consumers are still hesitant to shop online due to concerns about fraud and the inability to see and touch products before buying them.

The future of e-commerce:

As technology continues to advance and more people worldwide gain access to the internet, e-commerce is expected to continue to grow and evolve. Some trends that are expected to shape the future of e-commerce include:

1. Mobile shopping: More and more consumers are using their smartphones and tablets to shop online.

2. Personalization: Companies are using data and artificial intelligence to provide more personalized shopping experiences for consumers.

3. Augmented reality: Some companies are experimenting with augmented reality to allow consumers to virtually "try on" products before buying.

4. Digital payments: As digital payment options, such as e-wallets and cryptocurrencies, become more popular, they should become even more integrated into e-commerce.

Conclusion:

E-commerce has fundamentally changed the way we do business and continues to evolve rapidly. As more businesses and consumers adopt e-commerce, it becomes an increasingly essential part of the global economy. While challenges remain, the future of e-commerce looks bright, with new technologies and trends constantly emerging to improve the online shopping experience.

Research reveals high adoption of technology in Brazilian retail and growth of e-commerce apps.

A survey conducted by the Locomotiva Institute and PwC revealed that 88% of Brazilians have already used some technology or trend applied to retail. The study highlights that buying from marketplaces is the most adopted trend, with 66% adoption, followed by in-store pickup after online purchase (58%) and automated online customer service (46%).

The research also showed that nine out of ten consumers prioritize brands that offer pleasant shopping experiences, convenient delivery, and sustainability initiatives. Renato Meirelles, president of the Locomotiva Institute, emphasizes that Brazilians still shop a lot in physical stores, although they prefer to buy certain products online.

Although physical stores remain the most frequent shopping experience, some products are now predominantly purchased online, varying according to category. Electronics and various courses have a higher adoption rate in e-commerce, while supermarkets, construction materials, and hygiene and beauty products are still more commonly purchased in physical stores.

Meanwhile, the e-commerce app market is booming. According to Adjust's annual Mobile App Trends report, there was a 43% increase in installations and a 14% increase in sessions for e-commerce apps in 2023. Bruno Bulso, COO of Kobe Apps, states that this growth reflects consumers' increasing preference for mobile shopping experiences.

Latin America stood out by registering an increase in the average time spent per session on e-commerce apps, bucking the global trend. Furthermore, Shein's leading position in the ranking of the most downloaded apps worldwide highlights the need for brands to expand their digital channels to include apps.

Brazil, ranked as the fourth country in the world with the most app downloads in 2023, demonstrates the growing importance of mobile devices in the lives of Brazilian consumers. Experts emphasize that the omnichannel journey, integrating physical stores and apps, is a determining factor in completing the purchase and building customer loyalty.

Key points for having a competitive e-commerce business.

E-commerce continues to grow. Figures from the Brazilian Association of Electronic Commerce (ABComm) indicate a revenue of R$ 73.5 billion in the first half of 2022. This represents a 5% increase compared to the same period in 2021. 

This increase is aided by the fact that online stores allow the sale of products to all regions of Brazil, for example. In addition to providing unique gifts for different styles and celebrations. However, an important factor for the smooth operation of the store is an engaged team.

For an e-commerce business to reach its full potential, it needs to employ strategies across all sectors – production, inventory, logistics, customer service, after-sales service – to offer a complete customer experience. Therefore, there are three fundamental pillars for an e-commerce business to thrive: strategic planning, quality products, and efficient customer service.

Planning involves selecting the products the company will sell, taking good photos, and producing creative texts and content that attract consumers. It's also crucial to know the partners, check the expiration dates of perishable products, evaluate logistics, ensure deadlines are met, and consider all the details that could potentially hinder the customer experience.

Quality products are a basic premise in any store, whether online or physical. When buying for personal use or as a gift, care is taken to research versions, sizes, colors, in addition to the financial and emotional investment. In this way, the customer can consider the store where they made the purchase and, on a future occasion, return to the place.

A differentiated customer service approach, in turn, can contribute to customers returning to e-commerce. It is an essential tool for gathering feedback, both positive and negative, from consumers, and thus improving the experience.

The habit of buying online is a reality in the country, as it is a practical, efficient, convenient, and often fast method, depending on the logistics process. It has become a path that should run parallel to the physical environment, so it is necessary to be careful to meet consumer expectations in the best possible way.

Expanding beyond e-commerce: how to differentiate strategies for retailers?

With determination and planning, it's possible to increase profits even during times of crisis. Despite the political and economic landscape in Brazil, coupled with the post-pandemic period, Brazilian entrepreneurs are proving resilient. According to the Business Map Bulletin, in 2022, the country broke records for new business openings, including micro-enterprises and individual micro-entrepreneurs (MEIs). In the first four months of the year, 1.3 million new companies were created.

For those working in e-commerce, sales have fallen this year, following the boom during social isolation and the closure of physical stores. Research from the Brazilian Association of Electronic Commerce (ABComm) indicates that there was a 5% growth in the first half of 2022, when more than 6% was expected for online sales.

In this scenario, those operating in the segment need to invest in strategies that aim for expansion beyond online sales. They need to reach a broader audience that seeks to meet their needs across various platforms. It's important to broaden possibilities by combining e-commerce with physical stores, kiosks in shopping malls, and marketplaces .

Stores that sell in person offer the possibility of evaluating the product, checking the material, and having contact with the item before making the investment. Stimulating various senses, such as touch, smell, hearing, sight, and even taste, can make all the difference in the shopping experience. Personal contact is more welcoming and increases the trustworthiness of a business. Talking to the salesperson is a factor that impacts a customer's buying journey, which is why physical stores offer this advantage.

When the store is on the street, it's possible to offer a more personalized experience, focusing on the product and the customer. But kiosks in shopping malls and commercial centers also offer the same benefits and score points for convenience, since the consumer can take care of other matters in the same environment.

The marketplace , in turn, is a business model that has revolutionized online retail, connecting different merchants to customers. According to a survey by Ebit Nielsen, these collaborative environments already account for 78% of e-commerce in Brazil. Furthermore, this sales method is one of the consumers' favorites.

According to research by the French company Mirakl, 86% of Brazilians identify marketplaces as the most satisfactory way to make online purchases. This presents another opportunity for entrepreneurs to gain strength and go beyond traditional e-commerce – combining diverse possibilities with their business.

Tramontina launches B2B e-commerce platform to expand reach and facilitate business purchases.

Tramontina, a renowned Brazilian company specializing in kitchen utensils and tools, has announced the launch of its e-commerce platform for B2B (business-to-business) sales and for personal use and consumption. This initiative marks a significant digital expansion for the brand, complementing its traditional sales representative service and offering a new way to interact with corporate clients.

The new online channel, available at empresas.tramontina.com.br, allows customers to access the company's vast portfolio, which includes more than 22,000 items. The product range covers everything from household goods and tools to furniture, also serving the hospitality and food service sectors, including restaurants, bars, cafes and hotels, as well as retailers, wholesalers and resellers.

Among the main benefits of the platform are:

  1. Fast and personalized purchases
  2. Complete order management, including orders placed online and through representatives.
  3. Specialized support tailored to the specific needs of each client.
  4. Free shipping on orders that meet the minimum purchase amount.

This initiative by Tramontina represents a significant step in the digitalization of its sales processes, aiming for a closer relationship with the brand and facilitating the business management of its corporate clients. The company expects this new B2B sales channel to enhance its market reach and offer a more efficient and convenient purchasing experience for its corporate clients.

Anatel releases list of e-commerce sites advertising illegal cell phones; Amazon and Mercado Livre lead the ranking.

The National Telecommunications Agency (Anatel) revealed last Friday (21) the results of an inspection carried out on e-commerce websites, focusing on advertisements for cell phones without official certification or that entered the country irregularly. The action is part of a new precautionary measure published by the agency to combat piracy.

According to the report, Amazon and Mercado Libre presented the worst statistics. On Amazon, 51.52% of cell phone listings were for non-certified products, while on Mercado Libre this number reached 42.86%. Both companies were classified as "non-compliant" and will have to remove the irregular listings, under penalty of fines and possible removal of their websites from the air.

Other companies, such as Lojas Americanas (22.86%) and Grupo Casas Bahia (7.79%), were considered “partially compliant” and will also need to make adjustments. On the other hand, Magazine Luiza did not present any records of illegal advertisements, being classified as “compliant”. Shopee and Carrefour, although without disclosed percentages, were listed as “compliant” because they have already made commitments to Anatel.

The president of Anatel, Carlos Baigorri, highlighted that negotiations with e-commerce companies have been ongoing for about four years. He specifically criticized Amazon and Mercado Livre for not engaging in the collaborative process.

The inspection took place between June 1st and 7th, using a scanning tool with 95% accuracy. Anatel reported that, after focusing on cell phones, the agency will investigate other products illegally sold without homologation.

The precautionary measure published today aims to give companies another opportunity to adapt to the regulations, starting with mobile phones. Anatel emphasized that other companies, in addition to the seven largest retailers mentioned, are also subject to the same requirements.

Magazine Luiza and AliExpress announce unprecedented partnership in e-commerce.

Magazine Luiza and AliExpress have signed a historic agreement that will allow cross-selling of products on their respective e-commerce platforms. This partnership marks the first time the Chinese marketplace will make its products available for sale by a foreign company, in an unprecedented cross-border strategy.

The collaboration aims to diversify the product catalogs of both companies, leveraging the strengths of each. While AliExpress is known for its variety of beauty items and tech accessories, Magazine Luiza has a strong presence in the home appliance and electronics market.

With this initiative, the two platforms, which together have more than 700 million monthly visits and 60 million active customers, expect to significantly increase their sales conversion rates. The companies assure that there will be no changes to tax policies for consumers and that the guidelines of the Remessa Conforme program will be maintained, including the exemption of fees for purchases under US$50.

The announcement of the partnership was well received by the financial market, resulting in an increase of more than 10% in Magazine Luiza's shares, which had been facing a drop of almost 50% during the year.

This collaboration represents an important milestone in the Brazilian and international e-commerce landscape, promising to expand purchasing options for consumers and strengthen the market position of both companies.

Deliveries and prices: how to build customer loyalty in e-commerce?

Philip Kotler, in his book " Marketing Management ," states that acquiring a new customer costs five to seven times more than retaining existing ones. After all, for repeat customers, there's no need to dedicate marketing effort to introducing the brand and gaining trust. This consumer already knows the company, its service, and its products.

In the online environment, this task is more strategic due to the lack of face-to-face . Building customer loyalty in e-commerce requires specific actions to satisfy the consumer, strengthen the relationship, and encourage repeat purchases.

The observation may seem obvious, but it's only possible to build customer loyalty if they are satisfied with their experience. If they are dissatisfied because of an error in the payment process or a delayed delivery, for example, they may not return and may even speak negatively about the brand.

On the other hand, customer loyalty is also advantageous for the consumer. When they discover a reliable e-commerce site with quality products at a fair price, good customer service, and on-time deliveries, they don't get bored and begin to see that store as a benchmark. This generates trust and credibility that the company serves them in the best way.

In this scenario, two elements are fundamental to ensuring customer loyalty: deliveries and prices. It's helpful to understand some essential strategies for strengthening these operations, especially in the online environment:

1) Investment in last mile 

The final stage of delivery to the consumer is key to ensuring a good experience. In a company with national reach, for example, it is essential to establish partnerships with local organizations that can handle deliveries in a more personalized way. Furthermore, a good tip is to promote training and exchanges with regional delivery drivers so that the order arrives in perfect condition and reflects the brand's image. Finally, this strategy also reduces costs and lowers shipping fees for the consumer, providing a solution to one of the main pain points in the online sales market today.

2) Packaging

The moment you package the product is important. Treating each delivery as unique, taking into account the packaging needs and peculiarities of each item, is essential to ensure proper handling. Furthermore, personalizing deliveries with thoughtful touches makes all the difference, such as handwritten cards, a spritz of perfume, and sending gifts.

3) Omnichannel

Having data tools and thorough, careful analysis is fundamental for any business to deliver this experience to the consumer. The benefits are numerous. Firstly, there is more assertive communication and smarter strategies when we implement omnichannel , since the user has a unified experience both online and offline. Customer service becomes even more personalized and precise.

4) Marketplace

Entering a broader environment of offers allows for varied shopping options. This way, it's possible to meet the diverse needs of the public, providing alternatives for all tastes and styles. Today, this tool has become indispensable for e-commerce. It's necessary to offer diversified options, with assertive solutions for the public's demands, as well as focusing on different offers with low-price options.

5) Inclusion

Finally, considering inclusive platforms enables democratic service and reaches an even larger audience. Offering purchases by phone or WhatsApp, as well as providing personalized customer service, are alternatives that are widely used today.

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