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Marketing in question: more than 70% of companies did not achieve these goals in 2024

A good marketing strategy can serve as an excellent GPS to guide companies towards an increasingly promising future. But, how to calibrate it correctly so that it can point to the best path? For many companies, sales metrics end up being the main references to adjust this course – something that does not always contribute to achieving the desired goals. Many other data can be used to guide the planning to be followed, with each organization responsible for shifting its focus to achieve increasingly better results.

According to a study by the Marketing and Sales Panorama 2025, 71% of companies did not achieve their marketing goals in 2024. When we delved into the research to better understand what may have caused this, 34% of these teams focused their actions on generating greater demand; 27% on strengthening the brand; 14% on digital innovations; and 13% on building closer relationships.

These data highlight how a large part of businesses still prioritize increasing sales numbers when developing the actions to be implemented, which does not always contribute to achieving the company's real growth. Within marketing, there are many other pieces of information that can serve as references to determine the growth of the business in question; however, the nuances are different, and therefore, highlighting sales may not always be the wisest choice.

Other metrics that can serve as a measure of the company's evolution include new clients, loyal consumers, growth in social media followers, increase in web mentions, visits to physical locations, number of contacts received, among many others.

With this greater diversity of data at hand, marketing can borrow a core concept from the growth area called the North Star Metric (NSM), through which it is possible to avoid illusions of growth and focus on the long term – showing what truly drives the business, ensuring retention, and aligning the entire company to a single goal.

By using this results measurement tactic, one can avoid potential flaws that other KPIs are prone to present, such as optimizing for immediate revenue and harming the future, interpreting sales spikes as real growth, losing sight of the actual value delivered to the customer, misalignment between departments, ignoring retention and engagement issues, and measuring what is easy rather than what matters.

Through the use of this tool, both marketing myopia (seeing only what is in front of you, ignoring potential opportunities to be explored) and hypermetropia (not focusing on what is in front of you, only aiming at the future) can be avoided. In this way, new marketing goals can be set, along with metrics that will truly make sense for the business.

Taking this premise to the data presented in the above study, for example, we have a portion of respondents who list "innovating digitally" as a goal. But how can this be measured? How will this innovation impact the client's growth? They are probably questions that cannot be answered, but should be, so that this strategy can generate value for the business.

Leaving the bubble of focusing only on sales-related data can be a major challenge for many companies, as it requires stepping out of their comfort zone and starting to analyze other important numbers and factors. However, viewing your operations from other angles can be much more advantageous and useful for your growth over time.

Sales on WhatsApp require security and trust in times of digital scams, warns CM Mobile

WhatsApp has established itself as one of the main communication tools between businesses and consumers in Brazil. Whether for customer service, sending promotions, or closing sales, the app offers agility and proximity. However, in 2024, the channel also became the center of growing concerns about digital security.

According to a recent survey by Febraban (Brazilian Federation of Banks), WhatsApp scams were the most common against banking customers in 2024, with over 153,000 reports. Overall, digital fraud increased by 17% compared to the previous year, resulting in losses totaling R$ 10.1 billion. A survey by the DataSenado Institute reveals that 24% of Brazilians over 16 years old have been victims of cybercrimes in the last 12 months — equivalent to more than 40 million people.

In this scenario, the use of WhatsApp by companies requires more than digital presence: it requires credibility. To transform the app into a reliable sales channel, it is necessary to demonstrate commitment to good practices, recognized certifications, and a digital maturity process.

CM Mobile, one of the leading companies in Latin America in the development of messaging solutions between brands and consumers, warns that trust is the new strategic asset in commercial relationships. "In the current environment, consumers are more cautious and demanding. Companies need to demonstrate that they are legitimate and secure — not just say so," says Pólen Kuhnen, the company's Country Manager in Brazil.

The specialist states that the "maturation" process for a more secure application includes steps such as certification seals and authenticity that validate the company's identity, verification protocols that ensure communication integrity, the use of integrated platforms that allow control and tracking of interactions, and continuous training of customer service teams to handle suspicious situations.

"They are elements that create a more protected, transparent, and efficient purchasing journey. When the customer feels secure, they tend to stay and buy with more confidence," he/she/they adds.

Kuhnen believes that, in times of high exposure to digital risks, trust has ceased to be just an abstract value and has become a competitive differentiator. Companies that invest in security and digital authenticity gain ground amidst the competition and build lasting relationships with their audiences.

In the end, digital security is about people. And people buy from those they trust, he concludes.

Artificial intelligence has already transformed marketing, and it goes far beyond that.

Artificial intelligence (AI), especially in its generative aspect, has ceased to be a distant promise and has become a concrete reality in the business world. Although the topic has gained visibility recently, its progress is not sudden: it is the maturing of a technology developed over decades, which now finds practical applications in almost all areas of the economy.

In marketing, the impact of AI is evident. The sector, which for a long time was guided by intuition and repertoire, has undergone a transition in the last two decades towards a more data-driven approach. This movement created a particularly conducive environment for the adoption of artificial intelligence-based technologies. With the massive accumulation of information about consumer behavior, campaign performance, and market trends, it has become essential to have tools capable of processing, cross-referencing, and interpreting data in real time.

Generative AI has been used not only for data analysis but also to accelerate the creative process. Today, it is indeed possible to simulate consumer profiles, test different creative paths, and predict the reception of a campaign even before it goes live. Tasks that previously required weeks—or even months—of qualitative research with focus groups in different locations can now be completed in a few days with the support of technology.

This does not mean that traditional research has become obsolete. What happens is complementarity: AI allows a preliminary stage of experimentation and validation, making the process faster, more efficient, and cost-effective. Data-driven decision-making becomes an ally of creativity, not its substitute.

Outside of marketing, the use of artificial intelligence is also expanding into areas such as materials science, cosmetics, and animal welfare. Tests that relied on the use of animals have been replaced by sophisticated computer simulations capable of predicting chemical reactions and interactions between compounds with a very high degree of accuracy. AI, in this case, acts as a catalyst for both an ethical and technical change.

More than an isolated tool, artificial intelligence has become a kind of "conductor" of other emerging technologies. When combined with automation, 3D modeling, big data, and the Internet of Things (IoT), it paves the way for previously unthinkable solutions—including the creation of new materials and the reconfiguration of entire supply chains.

The challenge now is no longer to understand "if" AI will be incorporated into companies' daily lives, but "how" it will be done in a responsible, transparent, and strategic manner. The transformative potential of technology is undeniable, but its implementation requires caution, ethical guidelines, and ongoing training.

Contrary to what is assumed, artificial intelligence does not replace human intelligence — it enhances it. And the businesses that know how to achieve this balance will have a competitive advantage in an increasingly dynamic and demanding market.

Women are the main drivers of home buying and searching in Brazil, research shows

The DataZAP Yearbook, released this year by the OLX Group, revealed a fact that confirms a growing perception in the Brazilian real estate market: women are the protagonists when it comes to searching for and deciding to buy a property. In 2024, 52% of buyers who researched properties online in the country were women, especially from Generation X (between 41 and 60 years old). This profile still includes married people, with children, pets, and belonging to class B, with an average family income of R$ 7,512.64.

The survey confirms a behavior already observed by companies in the construction sector, such as theCK Construction, with a strong presence on the northern coast of Santa Catarina and recognized for high-end developments with signature design. In practice, even when the decision is shared, it is usually the woman who defines the most relevant criteria in choosing a property. This audience is increasingly well-informed and attentive to attributes such as finishings, security, functionality of the spaces, strategic location, well-being, and complete leisure areas. These are factors that directly influence the final decision, highlights Charles Kan, director of CK.

One of the developments by the construction company that has stood out among the female audience is Artefacto Towers by CK, launched in 2021 at Praia Brava in Itajaí (SC), one of the most valued regions in Brazil with an average square meter price exceeding R$ 30,000. With private areas starting from 162.2 m², the residential is the first in the country signed by the iconic furniture brand Artefacto. The interior design was developed by Anastassiadis Architects and features 30 decorated environments, as well as over 3,000 square meters of leisure space — including pools, wellness areas, Pilates room, sports courts, cinema, and other spaces that promote comfort and well-being.

With an expected delivery date of December 2026, the development has a Gross Sales Value (VGV) of R$ 350 million and an average ticket of R$ 3 million. Businesswoman Patrícia Munhoz, 53 years old, is an example of the profile identified by DataZAP. She purchased units in two CK developments — Duo Praia Brava and Artefacto Towers — and is celebrating the results of her investments. "The property at Artefacto has appreciated about 150% since purchase. I paid R$ 600,000 and today it is worth around R$ 1.5 million. The Duo Praia Brava has appreciated nearly 60%," he reports.

According to Patrícia, confidence in the construction company, with solidity, on-time deliveries, and visible attention to every detail of the developments were factors considered during the purchase. These are projects that stand out in the market, featuring strategic location, high-quality finishes, and strong appreciation potential. They were investments that combined asset security with an excellent return outlook. Additionally, the distinctive architecture, contemporary design, and focus on well-being were decisive, he comments.

The businesswoman also agrees that women are increasingly playing a central role in purchasing decisions, especially when it comes to the home. "We evaluate aspects such as functionality, safety, comfort, and aesthetics with greater sensitivity. It is very common for the final word to be from the woman," he concludes.

OLX shows how to protect yourself from the fake payment scam, the main digital crime in online shopping

The false payment was the most common digital crime in Brazil in 2024, responsible for 46% of online shopping frauds and R$1.61 billion in losses, according to a market survey conducted by OLX, the country's largest used product classifieds marketplace.

Also known as the Approved Purchase scam, it occurs when the criminal impersonates the buyer and sends, via email or messaging app, a false deposit slip, making the victim believe that the amount related to the transaction has been paid. With the item in hand, the scammer stops responding, and as soon as the seller realizes the loss, there is no way to reverse the situation.

"To prevent this type of fraud, we recommend that the item be delivered only after the deposit has been confirmed in the bank account or digital wallet. In the case of OLX, we offer OLX Guarantee, a 100% online and free service that allows the transaction to be completed directly through the platform, providing more security for both the buyer and the seller. With it, it is possible to sell installment products, without the need to hire a delivery service outside the platform, and receive the payment in full within 48 hours after delivery confirmation," explains Camila Braga, OLX Group product manager.

Pay attention to the following signs:

  • Pressure to send the item as quickly as possible. Urgency is a tool frequently used by fraudsters, as it requires quick responses, leaving no time for reflection;
  • Requesting unnecessary additional information, such as photos of documents like ID, driver's license, bank details, or even credit card, claiming it is a security step of the website;
  • Additional payment requirement, whether for product delivery, order cancellation, or even for receiving the amount in the account. This is just another tactic to make the scam even more advantageous.

In case of suspected fraud, immediately halt the transaction and use the reporting channels available on the platforms. Currently, most of them have buttons that can be pressed at any time. In the case of OLX, for example, there are buttons available both in the ads and in the chat. "Registering suspicious activities helps create a more trustworthy and secure digital environment not only for those who report them but for all users," reinforces Camila.

How to turn the first sale into many: strategies to sell more in e-commerce

The promise of financial freedom has led thousands of Brazilians to try to venture into e-commerce. But the reality is harsh. According to a new survey by Loja Integrada, one of the largest e-commerce platforms in the country, most online stores close before even making their first sale. In April of this year, out of the 7,800 new stores opened, only 123 managed to sell a single product.

The survey analyzed the behavior of 505 active platform merchants and gathered over 1,150 responses from 45 questions applied to beginner entrepreneurs. The study points out that the problem is not with the technology, but with the unpreparedness of those who start the digital journey without knowledge, strategy, or support. Among the interviewees, 61% of shop owners said they did not know what they would sell when creating the store, and 33% expected immediate returns, even without experience or minimal infrastructure.

ToLucas Bacic, CEO of Loja IntegradaPeople arrive at the platform motivated by a dream, the dream of having their own business, but they encounter technical and emotional barriers right at the first steps. "Without guidance, many shop owners get lost in their first decisions and give up before even properly activating the store or making their first sale," he states.

Why don't the stores sell?

The main challenges faced by those starting in e-commerce are product promotion, cited by 40.2% of respondents; store structuring, mentioned by 32.5% of shop owners; pricing, at 16%; and technical setup, noted by 7.3%.

Despite the interest in learning, only 1.9% invest in paid courses. Most people search for free content on social media, online videos, and Google searches. The gap between access to information and the practical application of knowledge helps explain the high dropout rate.

The survey analyzed the behavior of 505 active retailers on the platform and collected over 1,150 responses, based on data from January to April 2025. The results were cross-referenced with internal metrics of Loja Integrada, which currently has 2.7 million stores created in Brazil, but only 24,000 active.

The Brazilian scenario reflects a global reality. Data cited by international publications such as Huffington Post and Marketing Signals show that 90% of e-commerce businesses worldwide shut down within 120 days after launch.

For Bacic, the moment requires a more structured approach. "Our goal is to provide smarter support from the beginning of the journey so that the entrepreneur can focus on what only they can do. Create, sell, and serve," says Bacic.

Currently, Loja Integrada has a total of 2.7 million stores created in Brazil, but only 24,000 are active. The die reinforces the size of the challenge of keeping the digital business operating consistently and sustainably over time.

Cielo opens 12 positions in data and artificial intelligence with a focus on generative AI

Sky, a leader in payment methods in Brazil, has 12 open positions for professionals specialized in data and artificial intelligence (AI). Hires are part of the company's strategic move to expand its presence in generative AI, with a direct impact on areas such as products, new services, customer experience, and operational efficiency.

The opportunities are for the levels ofSenior analystandspecialist, with activities in areas such as:

  • Data Engineering
  • Data and AI Solutions Architecture
  • Data Governance
  • NLP/Conversational
  • Full Stack Development (Python and React)
  • Machine Learning Engineering
  • Product Management

The selected professionals will join the Executive Data and AI Department, responsible for leading the artificial intelligence strategy across the company. The team works on projects directly applied to the payments market, focusing on innovation, scalability, and real business impact.

The company offers a real innovative environment, with freedom to experiment, prototype, and scale solutions. The culture is collaborative and inclusive, with multidisciplinary teams and a focus on continuous development. Professionals have the autonomy to build their own journey, with support for technical and personal growth, as well as initiatives aimed at the well-being of the entire team.

The expansion of the area represents a holistic approach to transforming the way Cielo operates and connects with the market. "By integrating AI solutions, fostering a culture of innovation, and strengthening our governance practices, we are positioning ourselves to deliver high-quality products and services, maintaining competitiveness in an increasingly dynamic landscape. It is a strategy that combines challenge, learning, and growth, and that prepares Cielo for a future full of new opportunities," says Carlos Alves, Vice President of Cielo.

Guilherme Cabral da Silva, Data Engineering Manager at Cielo, states that working with AI in the company is about being in constant evolution. The challenges are great, but that's exactly what makes the journey so rewarding. I have the autonomy to propose solutions, learn from different areas, and contribute to projects that truly make a difference. The environment is collaborative, relaxed, and respectful, and this directly impacts our well-being and the quality of what we deliver.

Among the prerequisites for the positions are a background in fields such as Computer Science, Engineering, Statistics, Mathematics, or related areas, as well as practical experience with technologies like generative AI, machine learning, NLP, data engineering, or the development of digital products based on artificial intelligence. Technical knowledge in tools such as Python, TensorFlow, PyTorch, SQL, Spark, and LLM APIs is also desirable.

The vacancies offer a comprehensive benefits package, which includes mobility assistance, medical and dental care, annual variable compensation (PPR), meal and food allowances, home-office (hybrid model), remote work assistance, life insurance, home and auto insurance, family funeral assistance, private pension, support channel for specialists (nutrition, psychology, gynecology, etc.), vaccination campaign, access to courses on the Educa platform, Wellhub, healthy pregnancy program, extended maternity and paternity leave, daycare assistance, flexible dress code, flexible hours, "short Friday," and extended lunch (1h30).

The work model ishybridbased on Cielo's matrix in Alphaville (SP). Applications are open until August 30, 2025. The application can be made byCielo's page on InHire.

Data, AI, and the future of decisions: an in-depth analysis of digital transformation and business

Stop saying that in the future digital transformation will do this and that. Digital transformation has already happened – and a long time ago. Before the Covid-19 pandemic, many large companies still did not have basic digital structures, such as a WhatsApp for customer service. Today, using the cell phone for research and shopping is something the customer doesn't even consider not using. It's something natural. We are in the post-digital world, where the digital experience is universal; Brazil, for example, has one of the most challenging competitive landscapes on the planet in terms of the number of retailers.pure playersdigital ones competing fiercely for consumers' attention and funds.

The big problem, however, is that many companies still treat digital and physical as separate entities, while for the customer, everything is part of the same experience. The true digital transformation, therefore, lies in knowing how to use the best that digital offers in favor of a more empowered customer and ahead of the companies themselves. It's a race for organizations to use digital tools that make them more agile, pragmatic, and capable of delivering a customer journey that truly improves their lives. Global competition and the always imminent disruption by startups reinforce this urgency.

Customer experience as the only genuine competitive differentiator

In a market where technology is easily replicable and cloneable, a company's true competitive advantage no longer lies solely in its products or technologies. The only sustainable competitive advantage is the relationship with the customer.

Great academic theorists, such as Kotler, argue that the long-term success of any company depends on having a truly customer-centric experience. Personalization and, more recently, hyper-personalization driven by converging technologies are essential to meet the specific needs of each customer at their particular moment during the relationship journey with the company. The challenge is that many companies still fail to minimally understand their customers, offering inconsistent experiences across different channels.

For a company to be genuinely customer-centric, it is essential to have a team of employees engaged with the brand's purpose and aligned with the customer. This is only possible with a very strong organizational culture. A company's culture is like a family, where shared values, a greater purpose, and strategic alignment make all the difference. In the case of the company, this adds value to the service for the customer and creates a culture that is reflected to the consumer. Building all of this is the greatest challenge for experienced leaders, as it takes a lot of time and is based on intangible and attitudinal assets in most cases.

In this context, leadership plays a fundamental role, not only in what it verbalizes but also in its behavior, posture, and the way it interacts. In a world where hard skills are increasingly delegated to machines and AIs, soft skills become preferable and essential for leaders and their followers.

The essential role of Big Data and artificial intelligence

Another point of attention is the importance of data in a highly competitive environment. Customers are already aware that their data has value and is used to generate advertising and offers for themselves. The expectation is that companies use this information to generate value in return, providing better and more relevant solutions.

This is where Big Data plays an essential role. It allows data from various sources to be fed into a centralized intelligence structure, where algorithms work to find increasingly better solutions. The well-known and always relevant example of Netflix illustrates this: the platform uses artificial intelligence to compare descriptions of movies and series that the user watches, programming its screen to offer choices more aligned with their interests.

Despite the potential, many companies, including large leading firms in their fields, still do not know how to use Big Data effectively. Among the challenges, data accuracy is the greatest. In a scenario ofdeepfakesandbig fakesthe quality and authenticity of the sources are critical to avoid erroneous conclusions.

Artificial Intelligence (AI), especially generative AI, is also developing at a frighteningly rapid pace, becoming indispensable for business. AI acts as support for human intelligence, delegating complex tasks to algorithms. However, generative AI, popularized by tools like ChatGPT and DeepSeek, presents the (gradually decreasing) risk of "hallucinations," that is, the generation of unreal information. Yes, without a doubt, a significant danger that requires the user's keen critical sense to discern the truth. And, in a complex world desperate for seemingly certain answers, this is a quite real risk of cognition for consumers and companies.

The next frontiers of digital transformation

Quantum Computing: Exponentially accelerates the power of artificial intelligence, promising a "new world" and greater power for big tech companies than for governments themselves.

· Robotics with AI: Robots with applied and functional artificial intelligence, including generative intelligence and access to our data, can assist with household chores and other functions. Although they offer hyper-personalization and do not "sicken," they pose significant cybersecurity risks.

Cybersecurity: Growing challenge and one of the biggest businesses on the planet (digital crime is the third largest)businessfrom the planet, according to executives from Palantir and Palo Alto, driven by the increase in attacks and frauds. Quantum computing will further amplify this challenge, as it can break current passwords and cryptographic keys.

· Delegation of decisions to AI: A growing trend of delegating decisions to artificial intelligence, as seen in autonomous cars or robotic surgeries, with the expectation that the machine's error will be lower than that of humans.

· AI Avatars: The vision of assistants like Iron Man's Jarvis is a standard trend, with cell phones and other devices acting as extensions of memory and cognitive capacity.

Return of the Metaverse: Although it was considered an "early" experience during its first boom, the evolution of hardware and the familiarity of new generations with virtual environments may bring the Metaverse back as a common environment for more immersive and natural interactions.

The human at the center of technology

In the face of all these changes and expectations, leadership is no longer about control, but about purpose. The world will become increasingly automated, and autonomous agents driven by artificial intelligence are expected to dominate the scene in the next five years, but the true differentiator will remain human. Therefore, reading works such as"In Search of Meaning", by Viktor Frankl, is essential for those leading in high-pressure and complex contexts. Frankl's experience in Auschwitz shows us that even in the most extreme situations, it is possible to find meaning, and it is this sense of purpose that guides difficult decisions.

When I look at my journey as a leader, I realize that my biggest mistake was, for a long time, trying to shape others according to my way of working. I learned — often with difficulty — that the role of a leader is not to centralize, but to empower. The leader who makes a difference is the one who awakens the best in each person around them, allowing diverse talents to come together to create something greater than any individual effort. This is the kind of leadership I want to see grow: open, generous, and deeply human.

Digital transformation is no longer a distant promise — it is among us. But no technology, no matter how advanced, replaces the need for genuine relationships and clear purpose. Data is essential. Strong culture, indispensable. But it is at the intersection of artificial intelligence and emotional intelligence that things truly happen in a productive way, genuinely enhancing the customer's experience in its entirety.

Amazon Brazil expands the FBA logistics program operation for partner sellers in the Southern Region of the country

Amazon Brazil announced another phase in the expansion of its FBA program – Amazon Logistics. The Nova Santa Rita (RS) distribution center, which has been operating the logistics program since 2024, will also begin serving sellers from the states of Santa Catarina and Paraná starting August 11. With this expansion, partner sellers from these states will be able to send their products directly to the unit and have their logistics fully managed by the company, from storage to after-sales, ensuring even more convenience and faster deliveries across the country.

This expansion represents a significant advancement in Amazon's logistics strategy, which since 2010 has already surpassed R$ 888 million in investments in Rio Grande do Sul, in addition to another R$ 90 million in Paraná and R$ 13 million in the state of Santa Catarina. With the program's expansion, Amazon allows these sellers to operate with their own local CNPJs.

With the abolition of the requirement to establish a branch in São Paulo, the seller's experience when joining the program becomes simpler and, for consumers across the country, the expansion means access to a wider variety of products with free shipping, faster deliveries due to regionalized distribution, and an improved shopping experience.

This expansion is the result of negotiations with the Rio Grande do Sul state government and was accelerated by the efforts of Amazon Brazil's local technology team, which reduced technological efforts for the launch by 95%. The program will be available until the end of 2025 at Distribution Centers in Minas Gerais, Federal District, Rio de Janeiro, Pernambuco, and Ceará.

How to participate

To participate in Amazon FBA – Logistics, the seller must have an active CNPJ in the eligible states and fall under the corresponding tax regime (Regular Regime or Simples Nacional, depending on the state), in addition to having an active Amazon account. The process is simplified into three steps: 1) List the products on FBA and set up the Amazon Invoicing system; 2) Create a shipment and prepare the products; 3) Wait for Amazon's pickup or ship these products.

For more information about FBA,Click here.

Digital frauds surge among young people: scam attempts increase by 50% among individuals up to 25 years old, reveals Serasa Experian

Frauds in Brazil are advancing against a new target: the youth. According to the Serasa Experian Fraud Attempt Indicator, the first and largest datatech in Brazil, the number of scams targeting people up to 25 years old increased by 50.2% in April 2025 compared to the same period last year. The shift in focus of criminals reveals a dynamic in attack strategies that target highly connected profiles with a lower financial history. The survey also indicates that the country recorded 1,101,410 fraud attempts in the month, equivalent to one every 2.4 seconds — a volume that has remained above 1 million since January.

"Overall, fraud attempts are evolving rapidly, driven by technologies such as artificial intelligence and the sophistication of social engineering tactics. It's no longer just about volume, but about the quality of the scams," emphasizes Caio Rocha, Director of Authentication and Fraud Prevention at Serasa Experian. In this scenario, adopting multi-layered anti-fraud strategies is essential. Integrated solutions that operate at different stages of the digital journey enable more accurate identification of suspicious behaviors and allow for preventive actions, reducing risks even before the fraud materializes. Additionally, it is crucial to promote continuous consumer awareness, as they remain targets of scammers, he adds.

Check the graph below for the monthly evolution of fraud attempts over the past 12 months:

Economically active adults continued to be the main focus of the scammers. In April, the age group of 36 to 50 years was the most affected by fraud attempts, accounting for one-third (33%) of the detected cases. Next, the groups aged 26 to 35 years (26.3%) and those up to 25 years old (15%) appear.

However, compared to April 2024, the greatest proportional increase was recorded among the youngest: the participation of victims aged up to 25 years increased by 50.2%, revealing a concerning trend of expanding the reach of fraud among people with less credit history or less previous exposure. The age groups 26 to 35 years and 36 to 50 years also showed significant increases, of 38.2% and 26.8%, respectively.

The significant growth of fraud among the youth raises an important alert. This group, often with little credit history and less familiarity with digital traps, has become a new strategic target for scammers. It is essential that fraud protection begins early, with access to information and digital education, as well as monitoring tools and constant review of processes at each stage of the journey by companies, in order to ensure layered protection throughout the process, from customer registration to purchase, says Caio Rocha, Director of Authentication and Fraud Prevention at Serasa Experian.

Among the older audiences, the participation of those aged 51 to 60 increased by 21.1%, while the group over 60 years old saw an increase of 11.7% during the period, reinforcing that, although with a smaller total volume, fraudsters continue to target profiles that are more vulnerable in terms of digital experience or access to information.

Banks remain the main target of scammers, but Telecommunications led in annual growth.

The Banking and Cards sector continued to lead the fraud attempt ranking in Brazil, accounting for 54.2% of the records in April 2025. Next, the sectors of Services (30.9%), Financials (7.2%), Telecommunications (5.8%), and Retail (1.9%) appear.

All segments showed an increase compared to April 2024, with the Telecommunications sector standing out, which experienced the largest jump: a 61.1% increase in fraud attempts. Next, Banks and Cards grew by 32.9%, while Services increased by 23.9%. Financial and Retail sectors showed increases of 19% and 9.5%, respectively.

Frauds with manipulated data at the time of registration account for more than half of the prevented attempts

In the analysis by modality, most of the fraudulent attempts were identified by registration inconsistencies (52.1%) detected in April 2025. This modality includes discrepancies in personal data provided at the time of registration, such as CPF, name, address, or phone number, which do not match reliable sources or show signs of manipulation.

Alerts related to document authenticity and biometric verification, responsible for 39.9% of prevented attempts, ranked second. Finally, suspicious behaviors on devices, such as access from equipment linked to previous fraud attempts or abnormal browsing patterns, accounted for 8% of the blocked frauds during the period.

Southeast concentrates almost half of the frauds, but North leads proportional growth

The Southeast region continued to be the epicenter of fraud attempts in the country, with 521,451 occurrences in April 2025, representing 47.3% of the national total. The ranking continued with Northeast (246,550), South (177,351), North (79,431), and Midwest (76,627). Despite that, when observing the annual variation by region, the North led the proportional increase, with a 38.3% rise in fraud attempts compared to the same month of the previous year. The Northeast also showed strong growth (+33.7%), with highlights including states such as Amazonas (+42.2%), Pará (+41.4%), and Maranhão (+38.9%).

The federal unit (UF) of São Paulo led alone in the number of monthly records, with 301,195 occurrences, followed by Rio de Janeiro (104,117) and Minas Gerais (96,161). On the other end, Roraima (2,290) and Amapá (3,176) showed the lowest absolute volumes, although both recorded significant increases compared to April 2024, of 39.3% and 36.1%, respectively.

Although they already had high volumes, Southeast (+29.9%) and Central-West (+27.3%) also recorded significant growth. The Southern region, although having the lowest variation rates, still showed an increase of 23.1%, with Paraná standing out, accounting for over 70,000 occurrences in the month.

Below is a chart showing the number of fraud attempts by states and, next, a table with the annual variation:

In the population-proportional analysis, the Federal District had the highest rate of fraud attempts in April 2025, with 7,759 occurrences per million inhabitants. Next, the states of São Paulo (6,540), Mato Grosso (6,093), and Rio de Janeiro (6,045) stand out, all above the national average of 5,166, and with strong digital presence and high banking penetration, factors that increase exposure to risk.

On the other hand, Maranhão (3,105), Roraima (3,123), and Piauí (3,361) recorded the lowest densities, although some of these states showed significant increases compared to the previous year, indicating a possible inward movement of frauds. Check the chart with complete density information by states:

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