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Meet GuruMatch, a startup that wants to be the “Tinder” of Education

In recent years digital education has become essential in the professionalization and continuous training of teams. Observing this movement, the GuruMatch, Brazilian edtech, for the boost of learning, emerges as an innovative solution and the proposal to be the “Tinder” of Education. 

With only three years of existence, the startup stands out as the new force in the Creator Economy, a market that currently has about 7 million Brazilians monetizing digital content and is expected to double in size by 2027, reaching the US$ 480 billion mark, as predicted by Goldman Sachs, by providing a platform teaching unique that connects content creators, called Gurus, to learners in a highly interactive and personalized way. 

In addition, the learning platform it offers a flexible white label model, allowing complete customization of the interface and functionalities for companies, educational institutions and professionals that offer online courseswe offer a robust and scalable infrastructure capable of efficiently integrating with diverse systems via API, ensuring a high-quality, tailor-made” educational experience, details Ari Martire, Founder and Director of Marketing, Growth and Strategy at GuruMatch.

The growth of distance learning is another factor that drives the relevance of GuruMatch in the sector. Between 2011 and 2021, the EAD grew 474%, and in 2023, the e-learning market in Brazil moved more than US$ 4.5 billion, according to data from PagSeguro. This context reinforces the need for innovative solutions in the digital education, as offered by edtech.

“We perceive this gap in the market, with many people and companies not being able to count on one virtual learning environment suitable for team training, marketing courses and even connecting with teachers and experts in certain activities and courses.Our purpose is to make this content reach people using the best of technology to create learning trails personalized where each one receives a specific training aligned with their functions and that companies are environments that foster” education, reinforces Ari.

Since its foundation, the startup has established strategic partnerships with renowned companies and institutions, there are already more than 50 clients in the portfolio. These collaborations highlight GuruMatch's ability to break barriers and promote both professional and personal development. 

In its virtual environment, the startup offers corporate training tools with gamification on the LMS platform (learning management software) providing learners with a unique and personalized experience, consolidating itself not only as a digital learning platform, but a complete and strategic solution that unites knowledge and desire in a virtual environment of interactive and adaptable learning. 

“We use technology for the training, training and people management and this has worked out very well! Our customers have impressive numbers of engagement and significant improvement in the lives of their employees. All companies have an onboarding process and this defines the employee journey, we are here to boost careers and improve the employee experience”, concludes Martire.

Zup announces former Itau Unibanco as new CEO

Zup, the technology company of Itau Unibanco, announces Andre Palma as its new CEO. Palma left his activities as Superintendent of Technology of the bank and fully assumed the new role since last week. Bruno Pierobon, co-founder and until then CEO of the company, becomes advisor to Palma and also to Zup, in addition to taking a position on the Board.

In 13 years of existence, this is the first time that the company makes the change of its highest executive. The choice went through the search for a professional who brings market experience, technically qualified, with history of transformations, with admiration for Zup and its culture of entrepreneurship and innovation.

Among his activities at the bank, Palma dedicated his last two years of Itau Unibanco to the adoption and operation of StackSpot, a product co-created between Zup and Itau that makes the construction of software more efficient through generative artificial intelligence.

The move is part of an internal restructuring at Zup, which strengthens the company's current strategy based on GenAI and ensures expansion of StackSpot, consolidating its position as a product company with a Professional Services/Consulting offer.

“A our mission at Zup will always be to create innovative solutions and products that transform the way people and companies interact with technology. With this new challenge I commit to excellence in delivering results that not only meet the needs of our customers, but also anticipate the construction of the future. And I will do this while maintaining the DNA of Zup, a company with entrepreneurial energy, competitive in the market, that cares for people and inspires as tech” leadership, says Palma.

In more than 20 years of experience at Itau Unibanco, Andre Palma has accumulated experiences as superintendent of infrastructure engineering, systems, architecture, governance and operations in Technology, in addition to having acted strategically in the modernization journey of the platforms of the bank, cloud and AIOPs.

Palma explains that he takes the lead with the objective of continuing the trajectory of Zup, with a focus on customer centricity and brand growth in the national technology market, seeking to lead innovation and excellence in GenAI.

“A Zup is an AI-First company. We have seen in the last year a global window of opportunity for GenAI and we want to take advantage of it to be the main partner of our customers and future customers in the use of this technology. The constant search for a delivery with more and more excellence, explains, for example, our recent affiliation to MIT, working in a mutual collaboration with the GenAI core that allows access to laboratories, teachers and researchers who are dedicated to the theme. In front of business, we grew in 2024 our investment in AI in almost 80%, provoking us to go beyond the efficiency of the journey assistant and engineering of the platform-ready development with our desire to create the full-ready agents of the development of the development of the hyper-constitution.

Artificial Intelligence on the boardroom table

Artificial Intelligence (AI) is one of the most important advances when we talk about innovation. The size of its impact is reaffirmed by hundreds of market professionals. The research “Antes of IT, the” 2024” presented by the IT Forum Intelligence, in June of this year, shows that 49% of the 308 respondents consider Artificial Intelligence “mvery important for business (repeated relevance, yet, with the investment forecast of US$ 200 billion by next year in technology companies, according to IDC Worldwide Artificial Intelligence. 

Belonging to the technology segment, it is common to think that those responsible for creating new AI applications are the developers, right? Because I say no. For solutions to be developed assertively, the direction must come from those who understand the pains of the business.

The team at the head of the projects in a given area has the necessary knowledge to identify where AI can generate the greatest impact. They know what the market needs, customer demands and specific challenges of each segment are. Without the assertive knowledge of how the solution should act, there is no way for the process to flow 100%. Recently NetApp sponsored the study “scaling AI initiatives responsibly: the critical role of an intelligent data infrastructure” and this showed that 20% of AI projects fail without data infrastructure. 

Research with this bias is critical to reinforce the need for the specific business team to dictate how AI solutions should be targeted to solve real problems, increase efficiency and generate tangible value. On the other hand, IT professionals, with their technical expertise, turn these ideas into reality, ensuring that the technology works effectively.

After clarifying the question of who thinks about the solution and who develops it, it is important to highlight the synergy between the two areas. The collaboration between strategy and technology is fundamental to the success in the application of the tool.It is not just about creating the technology, but ensuring that it is implemented safely and efficiently. 

Another point that reinforces the need for business leaders to be ahead of the creation of AI solutions is that they are not universal. What is effective in the financial industry may not serve retail or health. Therefore, the business, with the knowledge of the sector, guides the development of these solutions so that they meet the particularities of each segment. 

Finally, frequent monitoring of developers and business feedback is essential for the continuity of the effectiveness and evolution of the tool. Since technological solutions are always evolving and a single tool and version will not deliver the effectiveness and evolution expected eternally. 

When those who are ahead of the business understand how AI can be applied in their operations, the articulation with the team of developers flows. In this way, misunderstandings or communication failures are minimized or even cease to exist. The clarity about the needs and objectives of the solution allows the technical team to deliver tools more aligned to specific needs, resulting in more agile projects and with greater return on investment.

Technology helps insurers increase profitability

The API (Application Program Interface) has become an important tool for customer service by integrating channels such as WhatsApp, Instagram, Facebook and website into a single platform, thus enabling all chats in a company to be centralized on a single platform.

Alberto Silva Filho, CEO of Poli Digital, a startup that unifies and automates the contact channels of small and medium-sized companies, explains that the centralization of the relationship in a single place streamlines the service, because in this way, there is no longer the need to check the chats of the applications separately. “Integrating the service channels is a differential because it allows a unified view of customer interactions with the company. This means that regardless of where the customer starts the conversation, the attendants have access to the entire history of interactions, enabling a continuous and personalized service”, he highlights.

The CEO of Poli Digital explains that integration not only makes service more efficient, but also creates a more pleasant and consistent experience for the customer. “When each customer feels that their need is understood and met in a personalized way, this increases satisfaction and loyalty, as well as facilitates proactivity for problem solving and the provision of additional services”.

Other benefits include speed due to automation in responses and the distribution of service between departments and attendants after an initial qualification or screening, without leaving anyone waiting. “In addition, there are features such as the creation of automatic messages that keep customers engaged with the company”, says Alberto Silva Filho.

In the insurance industry, this strategy has also played an important role in customer relationships.

An example of companies using this technology is Real Seguro Viagem, which chose the Poli Digital platform, which is integrated directly with the official Meta’s APIs, owner of WhatsApp, Instagram and Facebook. The insurer, which entered the Brazilian market as the first travel insurance comparator in the country, has already helped almost 1.5 million people choose the appropriate insurance to ensure a smooth trip. After going through four offices, today Real Seguros is a digital nomad company, with consultants who work remotely in ten cities in Brazil.

According to the director of operations Hugo Reichenbach, Real Seguro Viagem, implementing the interface significantly improved the customer experience. Problems such as connection drops, data repetition and long waiting times have become no longer part of the company's routine. Now, the insurer receives its customers with agility, security and precision. It is worth noting that the first ten seconds of communication are fundamental to win or lose the customer in a telephone service, for example:

“Before implementation, our customers waited about ten minutes to be served; currently there are only five, that is, we have reduced it to half. The greater satisfaction in service also resulted in increased billing in 9%, so we validated the importance of digital optimization for companies in our branch”, explains Reichenbach, Real Seguro Viagem.

Digital interfaces also offer payment system integration solutions in various communication channels, both by simplifying the business routine and by making the purchase process easier by generating payment links, for example. The payment system of Poli Digital, which has moved more than 5.5 million reais, is also part of the solutions that have generated greater credibility to the insurer.

“Operational improvement has started to optimize work, reducing operational errors and motivating employees. With the reduction of costs, we still managed to double the sales team and provide quick answers. Now, the customer can have access to products and services, and the details of these products and services, such as photos, documents, budgets and” contracts, says Reichenbach.

The reports and insights received from Poli Digital are also making a difference in the routine of Real Seguro Viagem: “SSatisfaction surveys indicate that our customers evaluate the attendants very well, evidencing an improvement in the quality of service and in the overall user experience. This positive feedback is an indicator that Poli not only met, but exceeded the expectations of both the company and its customers, establishing a new standard of excellence in the insurance industry”, concludes Reichenbach.

GoDeep participates in the 6th edition of the Digital Industry Congress in Sao Paulo

For the second consecutive time, GoDeep will be present at the Digital Industry Congress, which takes place on October 15 and 16, in the state capital.The initiative of E-commerce Brazil brings together experts and industry leaders to discuss and learn how technology can help drive business growth.  

In addition to being a sponsor of the congress, GoDeep will also be one of more than 80 exhibiting companies, with a strategically located booth and a highly qualified team to present the innovations of the brand and answer all the doubts of the visitors, providing a perfect environment for networking. 5 thousand participants are expected, among them, decision makers of companies from Brazil and abroad. 

The public is mainly composed of B2B, D2C, B2B2C and marketplaces industries. According to the organizers, 68% of the participants are between 25 and 55 years old, 65% men and 35% women. CEOs, vice presidents, directors, managers and entrepreneurs form 78% of the subscribers. 

“We are excited to once again participate in such a relevant event for the industry ecosystem in Brazil. This is a strategic opportunity to highlight our online sales differential and strengthen our performance.We have already had the opportunity to serve large companies, such as Tambasa, JBL and Positivo, and we are ready to face the complex challenges of e-commerce, generating significant results for our” customers, says Eduardo Oliveira, CEO of GoDeep. 

Digital Industry Congress 2024 

Meeting point between industry and the digital universe, the event has six content plenary sessions and a business hall with standardized booths in an executive environment conducive to networking between sponsors and participants. Recognized as a reference for the entire industrial sector, the congress provides discussions and essential learning, contributing to the transformation and growth of the business of the participating companies. 

Service 

Digital Industry Congress 2024 

Date: 15 and 16 October 

Schedule: 15/10: 12 to 18h; 16/10: 9h to 18h 

Location: Transamerica Expo Center 387 – Av. Dr. Mario Vilas Boas Rodrigues, Santo Amaro, Sao Paulo 387 ̄S SP 

More info: https://eventos2.ecommercebrasil.com.br/congresso-industria-digital/ 

MB and Prata Digital announce the structuring of R$1.5 billion in tokens backed by FGTS Payroll Loan securities

Mercado Bitcoin (MB), the largest digital asset platform in Latin America, announces in partnership with Prata Digital, a fintech specializing in personal loans, the structuring of the first Digital Fixed Income token (RFD) backed by FGTS payroll bonds in the form of an anniversary withdrawal. The assets were issued by QI Tech, a financial services infrastructure fintech. The operation totals R$50 million and its sale was divided into tranches.

The expertise of MB Corporate, an area of the MB ecosystem specialized in tokenization, was used to structure the product, while Prata Digital is responsible for credit origination. The profitability of the token-holders will be associated with the anticipation of the FGTS anniversary withdrawal. The asset thus revolutionizes the universe of investments based on tokenization: in the traditional market, only large banks or FIDC managers have access to these investments. Now, the reach is expanding to retail.

QI Tech acted as the CCB banker for Prata Digital's end customers. It is responsible for granting credit, given its SCD (Sociedade de Crédito Direto) license, to end customers who wish to advance their accumulated FGTS funds. The company recently received an A+(bra) rating from Fitch, as well as becoming the first Brazilian unicorn of 2024.

Among the product's features are a yield of CDI + 1.5% and a term of 77 months. The token can be purchased from R$ 100.00. As it is included in the RFD modality, the potential return is over 14% per year. It's worth noting that the FGTS is a group of assets that has already moved more than R$1 trillion in funds in six years and five months.

"In a very short space of time, we have launched an unprecedented product, which allows retail investors to participate in the receivables of consigned birthday drafts," says Reinaldo Rabelo, CEO of MB.

"MB is increasingly consolidating itself as a complementary player to other credit structurers. While the market is more accustomed to looking at corporate debt, MB Corporate has specialized in recent years in offering individual clients, or 'flesh and blood' as we like to joke here, structured and pulverized credits with a very advantageous risk x return profile. These products are usually in the portfolio of bank treasuries or FIDCs, with little access for retailers and less attractive conditions than ours," adds Alexandre Reda, head of structuring and products at MB Corporate.

Prata Digital is one of the main originators of FGTS credit in Brazil and, in 2020, acted as one of the pioneers in consigned birthday withdrawals, expanding the usability of the Guarantee Fund. The company is currently the leader in origination in this modality, with a volume of R$1.2 billion, a total considered a record in the market.

"When we look at the percentages of use of the birthday loot, more than 60% of the advance payments were passed on to financial institutions. Working together with MB has allowed us to democratize this market through Digital Fixed Income, in order to align profitability and security for investors, as well as portfolio diversification. And this is just the beginning," says Eduardo Mauro Prates, CEO of Prata Digital.

The structuring of the asset was carried out in just 45 days, a process that without the use of Web3 could take up to four months. The operation was completed on Saturday (August 17), emphasizing the efficiency and agility that the use of blockchain technology, decentralized and operating 24/7, brings to the market.

Bitcoin market and B2B tokenization
The partnership with Prata Digital is part of MB's strategy to expand its B2B presence through the tokenization of corporate assets, in order to facilitate access to the capital market.

To occupy segments "underserved" by the Brazilian private credit market, especially for transactions of up to R$ 100 million, MB has a strategic approach using blockchain technology.

Making the operation more efficient and economical, tokenization allows MB to reduce fundraising time by up to three times when compared to the traditional market.

Microsoft announces investment of R$ 14.7 billion over 3 years in cloud infrastructure and AI and training to empower 5 million Brazilians

Microsoft today announced the largest single-time investment in Brazil, encompassing the value of R$ 14.7 billion in cloud infrastructure and artificial intelligence (AI) over three years. This initiative aims to foster the development of the AI ecosystem in Brazil, accelerating AI innovation in the country. Microsoft will also encourage the country's long-term competitive advantage through the ConectAI program, in which it will offer training to 5 million people over the next three years in AI skills, creating long-term benefits for the Brazilian economy.

Microsoft will expand its cloud and AI infrastructure at several data center campuses in the state of Sao Paulo. This new investment is aligned with the company's goal of supporting innovation and increasing the country's competitiveness, and is aligned with the government's vision of improving public sector efficiency, national resilience and encouraging sustainability. Microsoft already has two Azure regions locally: Sao Paulo-based Brazil South, which was announced in 2014, and Rio de Janeiro-based Brazil Southeast, launched in 2020.

“We are committed to supporting AI transformation in Brazil and ensuring it benefits everyone”, said Satya Nadella, CEO of Microsoft.“Our new investments in cloud infrastructure and AI and capacity building in Brazil will help ensure broad access to both the technology and skills needed for the Brazilian population and economy to thrive in this era of AI.”

ConectAI: empowering 5 million Brazilians with essential AI skills

Microsoft is launching ConectAI, a program that will provide AI skills training to 5 million people, with the goal of addressing the AI-driven workforce change and ensuring an equitable future for all by delivering large-scale AI fluency.

A study commissioned by Microsoft and conducted by consultancy FrontierView in 2020 shows that if Brazil adopts AI massively it could add 4.2 percentage points to the country's GDP growth by 2030. Even with minimal adoption of AI, Brazil could see a 1.8 percentage point increase in GDP over the same period.

“Today's announcement demonstrates Microsoft's commitment to supporting economic and inclusive growth in Brazil.We are empowering individuals, businesses and society to increase innovation and democratize the use of AI through skill development, knowledge sharing and access to cutting-edge technology and digital infrastructure, while meeting our” sustainability goals, says Tania Cosentino, President, Microsoft Brazil.

The ConectAI program makes this premise tangible and will support the Brazilian population to extract the benefits of AI adoption. The company is collaborating with 26 organizations, including governments, educational institutions and NGOs to achieve this goal.Microsoft has closed a new collaboration with SENAI Sao Paulo (National Industrial Learning Service) to offer AI fluency courses and training for AI-900 certification for its students, teachers and the community.

In addition, Microsoft will continue to collaborate with the Ministry of Labor and Employment (MTE) to provide AI skills training through the “School of Worker 4.0” program, which aims to provide access to digital skills so Brazilians can stay up-to-date on technologies demanded by the world of work. “O MTE has been working with Microsoft for years on building digital skills training to support the Brazilian population to empower themselves in current technologies. The new initiatives we are developing together to disseminate knowledge in artificial intelligence will be essential to promote the inclusion of people in the digital environment and generate more employability opportunities in the country, supporting the economic and professional growth of the citizens”, says Luiz Marinho, Minister of Labor and Employment.

In addition, Microsoft, in collaboration with Nova Escola, a non-profit organization focused on supporting Brazilian teachers, will provide training in AI skills for educators. This initiative seeks to empower teachers with resources to simplify class preparation and improve public education through innovative resources and training. To reach young people, Microsoft is partnering with UNICEF to bring AI skills to the 1MiO program, with the purpose of reducing the number of people between 18 and 25 years who do not study and are not working. Another important public are government workers. To empower public servants to be more productive and thereby improve the services provided to the technological content and to the Microsoft industry is associating with skills to the public with the technology.

In addition to the initiatives carried out through the 26 partners of ConectAI, Brazilians will also have a Microsoft website (https://aka.ms/conectAI) where you can access more than 130 learning tracks for free. These tracks will cover topics such as digital literacy, productivity, AI, and technical training.These courses cover topics such as Microsoft 365 applications, the history of AI, generative artificial intelligence, prompt engineering (commands/questions for AI), and how to use Microsoft Copilot.More technical courses will also be available, focusing on providing knowledge about AI fundamentals in the cloud.

Microsoft has already helped many Brazilians acquire digital skills through the programs that are part of the Mais Brasil plan, ConectAI (formerly Conecta+) and partner initiatives. From January 2021 to August 2024, we impacted 12.7 million people to learn more about digital literacy and productivity, and trained and certified 2.8 million people in digital skills.

Fostering the AI Ecosystem in Brazil

To support the growing demand for cloud and AI services in Brazil, we have invested in the Brazilian AI ecosystem, including developers and startups. Today, the GitHub developer community in Brazil has more than 4.8 million people*. The country is the sixth largest developer community, contributing to generative AI projects, and Brazil is expected to surpass China in number of developers by 2028, becoming the third largest population of these professionals globally*. Microsoft is also supporting the local startup community, offering more than USD 9 million in Azure credits to about 3,300 startups from local Startups to 20 startups.

In addition, the company has an ecosystem of 25,000 partners and hundreds of thousands of customers in Brazil.Microsoft empowers Brazilian organizations to benefit from the power of AI. This investment in infrastructure and skills development aims to foster innovation in established companies, new ventures and the renowned Brazilian startup community, and also addresses the critical need for training in AI skills.

“The use of generative AI combined with a responsible AI discipline has enabled the delivery of a single cloud native solution for the digital service of our customers with resolution rates higher than 90%”, comments Rafael Cavalcanti, Chief Data and Analytics Officer of Bradesco.

Driving sustainable, secure, high-level infrastructure in cloud and AI

Sustainability is essentially important to Microsoft and is reflected in our ambitious corporate goals of becoming a carbon negative, water positive, zero waste company that protects ecosystems by 2030. At Microsoft, we design, build, and operate a cloud computing infrastructure spanning the entire chain, from datacenters to servers to custom silicon. With this expansion, Microsoft's cloud will span more than 60 datacenter regions globally.

Microsoft continues to evaluate and act intensively to meet the sustainability and resource needs associated with infrastructure growth.Microsoft has taken a pioneering approach in its planning, making long-term investments to bring more carbon-free electricity to the grids where it operates. Our Energy Purchase Agreements, or PPAs, are at the heart of our approach. Today, we hire more than 34 GW of renewable energy in 24 countries, marking progress toward accelerating renewable energy markets and supporting the global energy transition.

In addition, we continue with our goal of becoming Carbon Negative by 2030, being one of the largest carbon removal buyers in the world.In the last fiscal year, Microsoft purchased tens of millions of tons of carbon removal, in a global portfolio of environmental initiatives such as reforestation, and solutions such as direct air capture and biochar (vegetable coal).

In 2023, Microsoft signed a 15-year renewable energy contract with AES Brasil for a wind generation project that began its commercial operations in July 2024. The energy will be generated by the Cashew Wind Complex, located in Rio Grande do Norte, approximately 130 kilometers from Natal. The project will be conducted by an operations and maintenance team (O&M) composed entirely of women. AES Brazil is the first company in the country to have a wind farm composed and maintained locally by a female team.

In line with its goal of becoming Carbon Negative by 2030, Microsoft has signed an agreement with Amazon Reforestation Fund operated by a Brazilian startup called Mombak to provide high-quality carbon removal through native biodiversity reforestation projects in the Amazon, totaling up to 1.5 million tons of carbon removal by 2032 from millions of planted trees.Based on this agreement, the World Bank has issued a result bond (outcome bond hotel225M 225M 225M (the first title of this type) to foster more investments in Mombak reforestation efforts. A second agreement with another Brazilian company, re.green, provides for the delivery of approximately 3 million carbon removal credits over a 15-year period through forest restoration, using exclusively native species, including the planting of at least 10 million seedlings. The estimate of this purchase agreement is to support the restoration of more than 16,000 hectares throughout Brazil, including the states of Maranhao and Bahia.

Finally, an agreement with BTG Pactual Timberland Investment Group (TIG) plans to provide Microsoft with up to 8 million nature-based carbon removal credits by 2043 2043 % of the largest corporate carbon removal purchase announced to date. Credits will be made available through the USD 1 billion TIG reforestation and restoration strategy in Latin America, in which Conservation International acts as an impact consultant to assist TIG to achieve positive results in the environmental, climate and social spheres. This strategy focuses on conservation, restoration and planting in deforested and degraded areas in selected regions of Latin America, including the Cerrado biome of the Brazilian Cerrado.

Microsoft's infrastructure and cloud services suite are built from the ground up to protect data centers from unauthorized access, environmental risks, and other physical threats. The company uses a resilient architecture, business continuity plans, and disaster recovery steps to keep services available and meet high security and privacy standards. Microsoft follows industry standards of excellence in implementing Responsible AI standards and creating the AI Assurance Program, which aims to promote best practices for using this technology.

Promoting responsible advancement and community engagement

This infrastructure will operate under the Microsoft AI Access Principles, which were created to foster innovation and healthy competition within the rapidly growing AI economy. They reflect Microsoft's growing role and responsibility as an AI leader and the company's commitment to making investments, forming business partnerships and creating programs that ensure broad access to its AI technology, empowering organizations and individuals to develop and use AI in ways that benefit society as a whole.

Microsoft is also reinforcing its Global Commitment to the Community de Datacenters, which recognizes its commitment to being a responsible business in Brazil and the places where it operates, positively contributing to local economies and ecosystems while advancing global digital transformation.Microsoft will work closely with local governments, citizens and decision makers to ensure that its infrastructure is a resource that contributes to a sustainable future and advances community prosperity and well-being.

Self-described as the (FREE Market’ for franchise works, they do not stop growing and aims to move R$ 6 million in projects that year

When entrepreneur Iuri Lenzi founded Zinz in January 2020, he certainly did not expect that, three months later, a pandemic (the covid-19 pandemic) would spread across the planet and trigger the warning signal in business.

“We should close 2024 with more than R$ 6 million in”, says the founder and CEO of Zinz. This amount represents a third (33,3%) more than that registered in 2023, on the order of R$ 4.5 million, and more than eight times the value of 2022 (R$ 700 thousand).“E remember that, in the first year, we were left with virtually no bill”, he recalls. Veio 2021, still with many difficulties, until the new segment in 20 in impulse to the franchise.

Today, Zinz works as a marketplace that connects franchisees to service providers for the execution of works and renovations of franchise stores. The focus is medium-sized works.“We intermediate from end to end of the work, from the budget to the final payment. Payments are made to the service provider only after the services approved by the customer”, explains Lenzi (check the step by step box at the end of this article).

In this operation intermediated by Zinz, in addition to the franchised retailers, who are the platform's customers, other actors are the franchising companies and the service providers of works and renovations. Franchisers (or“finders” use the platform as an indication to franchisees, so that they can budget and contract the works. Already service providers act by quoting, in Zinz, budgets to meet the requests of franchisees.

The CEO of Zinz details: “A franchisor does not pay anything to Zinz. Our company is remunerated by a commission to sell the provider. The franchisee also has no cost of use. In addition, it uses Zinz as a competitive differential, as well as also use as work management of its franchisees (so they know exactly the status of the work, remotely. Service providers have their profile on the Zinz platform and can receive customer reviews as they perform” works.

As an indicator of the viability and sustainability of the business, Zinz works with the calculation that the franchise market has 4 thousand brands, and around 3.8 thousand of them are physical stores. That is, establishments that need works and renovations to be adequate to the architectural and visual identity standards established by franchisors.“E the trend is that the franchise market continues to expand”, projects the CEO.

In addition, it is estimated that on average, per year, these franchises open five other stores, totaling a market of 19 thousand new stores per year.“Some grow, others do not, but a conservative calculation points to this number”, he points out, reiterating that these expansions therefore require new works. 

Therefore, the company works with a bold goal: to reach 2030 reaching the mark of 1 million square meters renovated from the intermediation of the platform. Currently, this number is in 10.5 thousand square meters. 

What does Zinz & How? Check out the step by step, 100% digital:

  • The customer enters the Zinz website and requests a quote, sending the architectural design of your store.
  • Zinz makes a reference budget for the customer, informing how much, on average, it will cost to carry out this reform.
  • With the approval of the customer, Zinz asks service providers to make the budget.
  • On the Zinz platform, builders can send their quotation. The customer (franchised) will have access to a comparison of each proposal.
  • The client chooses the builder or contractor they want to hire.
  • The customer selects the payment method and deposits this amount on the platform.
  • Zinz passes the amounts to the contracted provider ¡ ¡n this only when the customer approves the services performed by the provider.

Business ecosystem could lead retail to face more resilient and sustainable future

Since the post-pandemic economic recovery in 2021, Brazilian retail has shown signs of slow-paced growth, alongside a concerning scenario of restructuring among major chains such as Marisa and Americanas. “This phenomenon reflects the need for companies to adapt in a business environment undergoing rapid transformation,” says Júlio Takano, CEO of KT Business Architecture (www.kt.com.br).

Economic challenges, rising costs, and financial difficulties have led many retail companies to reassess their strategies to improve management with efficiency and cost reduction, as Takano notes. The growing adoption of e-commerce and shifts in consumer preferences are also forcing companies to adapt their operations to advance further in digital channels and enhance the customer experience, a focal point of modern retail.

Business ecosystem to save retailers – A reference in the discussion of this concept in the country, Takano states that building a business ecosystem to save struggling retailers requires a collaborative approach, combining technological innovation, strategic partnerships, and a constant focus on the customer experience. Among the companies that have succeeded with this model are Magazine Luiza and Casas Bahia, which operate both physical and online stores, and Mercado Livre, with its marketplace platform.

In their physical locations, Magalu and Casas Bahia have adopted the store-in-store model to offer products across different categories, such as electronics and cosmetics. “This trend indicates that the sector is adjusting to new economic and market realities. No one advances in the market by acting alone—that is a fact,” says Takano. Some shopping centers in Brazil have utilized this concept to create a more comprehensive and diverse shopping experience, with specialized stores offering complementary products and services.

As retail continues to evolve, the business ecosystem is expected to keep expanding and adapting to meet new market demands and opportunities. “With brand integration and adaptation to consumption trends, the store- in-store model has proven to be an effective strategy for boosting sales, enhancing the shopping experience, and creating synergies among different players,” explains the CEO of KT Business Architecture.

How AI facilitated B2B sales through digital platforms like LinkedIn

Present in virtually all sectors of the modern economy, the internet increases every year its representation in the sales segment.And in addition to its importance for the B2C (Business to Consumer) sector, those who work with B2B (Business to Business) has had many benefits with digital platforms.

Gartner revealed that since the covid-19 pandemic, B2B digital commerce has experienced a significant acceleration. According to the Gartner “Future of Sales 2025 report, by the end of next year 80% of B2B sales interactions will occur on digital channels.

Despite the space for growth, the Brazilian scenario also shows that entrepreneurs, entrepreneurs, executives and salespeople are also taking the internet into consideration.

Around 50% of all B2B purchases are made online, and the number is expected to rise to more than 60% over the next 5 years, according to Wunderman Thompson's The B2B Future Shopper Report 2023.

The importance of LinkedIn for B2B sales

In a context where online B2B sales are already becoming dominant, LinkedIn appears as one of the leading platforms. 

In 2024, Microsoft's corporate social network announced that it had reached 78 million users in Brazil.Counting the world over, there are more than 1 billion members.

Denise Maia, CEO of DMS & B2B business prospecting company & author of the recently released book “O LinkedIn found me, and now?”, specifically indicates that the so-called Sales Navigator is a very useful tool for those who want to generate qualified leads.

The expert, who was certified as Social Selling Expert by LinkedIn, points out that Sales Navigator is powered by AI to do smart searches, for example. With more than 50 filters available, the seller can search for potential customers and decision-makers from keywords, location, current and previous positions, types of companies, level of experience and accounts with purchase intent.

Another task performed by LinkedIn AI is the display of updated information from companies. With this, you can check news, changes in the team and all the movements of the potential customer in the Microsoft social network. 

“Knowing these details makes a difference when sales teams are making the approach with potential” customers, adds Maia.

AI also allows Sales Navigator to automate tasks, recommend leads that make sense with the scope of salespeople, show results and sales funnel performance, and customize approaches.

“As well as the tools of generative AI, LinkedIn Sales Navigator provides inputs for professionals to make more informed strategic decisions.Knowing how to make the best of all these platforms is to ensure that the best possible results will be achieved”, concludes Denise Maia.

In this scenario where the virtual environment has become so essential to reach potential customers, partners and employees, terms such as generative AI, language model, neural networks and algorithms have entered the popular vocabulary.

AI transforming B2B sales

The B2B sales industry is undergoing a revolution from the various AI tools. And many of these platforms are free, they end up offering great potential opportunities for new business.

Denise Maia says that those who know how to use these new technologies will have a differential against competitors. In fact, she says that in a very short space of time, knowing how to use AI will no longer be a differential, but a must.

“We are seeing the revolution happening in front of our eyes. Soon, AI software will be as common as the use of cell phones and computers”, he predicts.

The expert argues that AI offers great improvements in customer service and experience. From chatbots, for example, it is possible to ask questions, give information and still create a close relationship.No wonder, several companies have bet on more humanized figures to interact with the public.

Maia recalls that those who use the internet to make B2B sales can still perform predictive analysis with the help of AI. She explains that through machine learning (machine learning) and big data, platforms can predict shopping behaviors and still infer the best times for contact with the customer and decision makers. 

And another ability of artificial intelligence (mainly from generative AI 'IS to perform customizations. Generative technologies can analyze specificities from inputs (commands) and generate new information that has been crossed from an extensive database. That is, with generative AI tools it is possible to analyze text suggestions for landing pages, have insights for outbound marketing emails and even check ideas for publications in social networks, for example.

“Platforms such as ChatGPT, Gemini, Anthropic and others help in the sales process from the point where they serve as inspiration to create content and have ideas to find new sales solutions. They serve as a starting point for humans to optimize the work of”, defends Maia.

In the book “O LinkedIn found me, and now?”, Denise presents other tools and strategies to build a personal brand on the platform, expand your network and boost sales.

Released on September 27, the book can be purchased at this link: https://www.neo21.com.br/negocios/o-linkedin-me-achou-e-agora-do-perfil-estrategico-aos-segredos-do-sales-navigator

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