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Mercado Livre seller projects significant growth in 2025 with new international partnerships

Leader in sales on Mercado Livre in southern Brazil, the Santa Catarina-based Grand Commerce begins 2025 with ambitious expansion goals. After a historic performance on Black Friday 2024, with 700,000 sales and revenue exceeding R$40 million, the e-commerce company aims to consolidate its presence in the global market and diversify its portfolio with products that make consumers' daily lives easier. With a catalog of over six thousand items and operations in Palhoça (SC) and São Paulo (SP), Grand Commerce projects a 300% growth in 2025.

The strengthening of international relations is one of the pillars of Grand Commerce's planning for this year. On a recent trip to China, COO Ricardo Neske visited major factories of lighting, technology, tools, and white goods, strengthening ties with suppliers and identifying new opportunities. "Strengthening our partnerships means ensuring quality and variety in the product mix, as well as staying ahead of market demands," emphasizes Neske.

One of the highlights is the alliance with Hikvision, a global leader in security solutions. With a portfolio that includes cameras, alarm systems, and solutions integrated with artificial intelligence, the partnership in southern Brazil positions Grand Commerce as a strategic provider of cutting-edge technology. "This collaboration reinforces our commitment to quality and innovation," emphasizes Neske.

Black Friday results pave the way for a promising future

The impressive figures of Black Friday 2024 highlight the company's growth potential. In November, products such as speakers, cell phones, tools, and air fryers led sales, reflecting consumption trends in electronics and small appliances. November 29th was particularly memorable, with sales exceeding R$ 4.5 million in just 24 hours.

Looking to 2025

The infrastructure, consisting of three warehouses totaling 5,600 m², will be essential to support the increase in demand and entry into new markets. Furthermore, the company plans to open its first physical store, creating a direct channel with consumers.

“The results of Black Friday and the new partnerships we are building are a reflection of our commitment to offering complete and innovative solutions for online retail. This will be a year of great advances and achievements”, concludes Roberto Almeida, CEO of Grand Commerce.

ClaxClub: a comunidade que transforma empresários e alavanca negócios no Brasil

THEClaxClubAn exclusive club for entrepreneurs seeking growth and strategic connections, it stands out nationally as a space for real transformation for leaders facing the challenges of a highly competitive market. With a community made up of more than200 partners and companies that together move more than R$40 billion, ClaxClub offers mentoring, high-level networking and practical strategies that generate immediate impact.

In addition to being led by big names such asFlavio AugustoCaio CarneiroandJoel Jota, ClaxClub provides its members with an environment of continuous learning, genuine collaboration and transformative results.

Numbers that make a difference

  • More than R$40 billion in revenuegenerated by ClaxClub member companies.
  • More than 200 active members, representing different sectors and impacting more than 245 thousand employees.
  • 12 annual meetings, with three in-person events and nine online, connecting businesspeople from all over Brazil and even abroad.

“The numbers show the strength of our community. At ClaxClub, entrepreneurs not only learn, but also apply strategies that generate real results for their businesses,” he says.Flavio Augusto, co-founder of the club and one of the most admired business leaders in Brazil.

Real Results at ClaxClub

Business owners participating in ClaxClub report transformations in their companies. Two examples illustrate the impact of the community

Myrko Micali, entrepreneur in the technology and artificial intelligence sector:“I thought I knew everything about my market, but when I joined ClaxClub I realized that I was far from it. Here, I met exceptional people who helped me change my business model, sell more and create a new company with revenues exceeding seven figures. ClaxClub is not just about business: it is a community of entrepreneurs who get their hands dirty and offer genuine support.”

Kaike Ribeiro, founder of Finanto, a conscious credit company:“My biggest challenge was breaking down barriers to scale and sales. At ClaxClub, I became aware of many blind spots that were limiting my growth. In addition, being in direct contact with mentors like Flávio Augusto is something I never would have imagined. Today, I think about the future of my business with a much clearer strategic vision.”

Structure and Benefits

ClaxClub members have access to a complete structure, which includes:

  • In-person and online meetings:Exclusive meetings that provide learning, networking and mentoring.
  • Exclusive content:A platform with recorded materials and tools to boost results.
  • Differentiated programs:Experiences that offer practical immersions in business environments.

How to use artificial intelligence to personalize marketing campaigns?

Personalizing marketing campaigns has ceased to be a differentiator and has become a necessity in an increasingly competitive market. Today, artificial intelligence (AI) enables the creation of highly personalized experiences at scale, meeting the expectations of consumers who demand relevance and convenience.According to a Salesforce study, 73% of customers expect companies to understand their needs and expectations. (Salesforce, 2023).

To further explore the topic, Ricardo Migliani, COO and CCO of Amper and member of the Board ofAmpere Group, explains a little more in this article about how to use AI to effectively personalize marketing campaigns, maximizing engagement and conversions.

1. Why does personalization matter in marketing?

Personalization is not just an additional feature — it is what sets apart brands that stand out from those that lose relevance. The benefits include:

  • Better customer experience: Consumers prefer messages tailored to their needs.
  • Increased conversions: Relevant content has a greater chance of generating sales.
  • Customer loyalty: A satisfied customer is more likely to return.

According to McKinsey, companies that invest in personalization generate an average 40% increase in marketing revenue (McKinsey, 2023).

2. The role of AI in campaign personalization

AI transforms raw data into actionable insights, enabling more efficient and targeted campaigns. It operates on different fronts:

2.1. Data collection and analysis

AI collects data from different sources, such as browsing behavior, purchase history, and social media interactions. Tools like Google Analytics 4 and Hotjar use AI to map customer journeys.Example: An e-commerce can identify that a customer frequently buys electronics items and, based on that, recommend similar products or exclusive offers.

2.2. Advanced segmentation

With AI, audience segmentation goes beyond demographic data. Tools like HubSpot use machine learning to create microsegments based on specific behaviors.A Forrester study highlights that AI-based segmentation increases engagement rates by 50%.

3. Strategies to personalize campaigns using AI

Below are best practices for using AI to personalize campaigns.

3.1. Personalized emails at scale

Segmented and personalized emails generate significantly higher open rates. AI allows for:

  • Adjust the subject line and body of your email based on the recipient’s interests.
  • Send emails at the optimal time, based on historical behavior.

Practical example: Tools like Mailchimp use AI to analyze which subjects attract the most clicks.

3.2. Product and content recommendations

AI-based recommendation systems, like those used by Amazon, suggest relevant products based on browsing and purchase history.Tip: Tools like Dynamic Yield allow you to create personalized experiences on websites.

3.3. Programmatic advertising

AI optimizes paid media campaigns by adjusting bids and targeting in real time.Example: Google Ads uses machine learning to determine the best times and audiences to display your ads.

4. Essential tools for AI personalization

4.1. CRM platforms with AI

Tools like Salesforce Einstein and Zoho CRM enable AI-powered automation and predictions, helping to personalize the customer experience.

4.2. Intelligent chatbots

Chatbots like Intercom offer personalized responses, optimizing customer support.According to Gartner, by 2027, 80% of customer interactions will be managed by AI.Gartner, 2023).

4.3. Advanced analysis tools

Solutions like Tableau allow you to create visually rich reports, helping you identify patterns for personalization.

5. Challenges and how to overcome them

While AI offers many benefits, it is important to address common challenges:

5.1. Privacy of data

With laws like LGPD and GDPR, it is essential to ensure that data use is transparent and secure.Tip: Use compliance tools like OneTrust to manage permissions and consents.

5.2. Complex implementation

Integrating AI into existing processes can be challenging. Consider starting with plug-and-play solutions before moving on to customizations.

6. Future trends in AI personalization

AI is constantly evolving. Emerging trends include:

  • Personalization in augmented reality: Immersive experiences in e-commerce.
  • Natural Language Models (NLP): Tools like ChatGPT make interactions more natural.
  • Advanced predictions: AI that anticipates customer needs before they even realize them.

AI as a catalyst for personalized results

Artificial intelligence not only transforms marketing campaigns but also redefines consumer expectations. By incorporating AI into your personalization strategies, you can create meaningful experiences, increase engagement, and drive results.

For companies that want to stand out in a competitive market, adopting AI is no longer an option, but a necessity.

Honeywell Survey Finds Over 80% of Retailers Plan to Increase AI Use in Their Operations This Year

Honeywell has just released its latest AI Survey in the retail sector. The content highlights that more than 8 out of 10 retailers plan to increase the use of automation and artificial intelligence (AI) in their operations, with assumptions such as adapting to changes in consumer behavior, enhancing employee skills, and improving efficiency for shoppers.

The study, conducted with major U.S. retailers and consumers in the run-up to the holiday season, also revealed that 35% of retailers plan to significantly increase their investment in AI to address the biggest pain points they face in today’s fast-paced, decentralized climate, including improved returns management, automating customer service and monitoring product availability.

"We are truly in the middle of a new era for retail, where the evolution of AI resources will have a positive impact on the buyer's journey, employee experience, and retailer's supply chain operation," said David Barker, President of Honeywell Productivity Solutions and Services. "In your journey towards autonomous operations, solutions should provide actionable data that help improve the skills of industry employees," he/she/they completes.

The research also reinforced that retailers in the segment are using AI to upskill employees and improve their on-the-job experience, which could ultimately help fill the more than 580,000 job openings projected in the United States this year¹.

Key findings of the study:

  • More than half of the retail leaders surveyed said that AI improves employee retention. Additionally, 52% believe that AI can help employees progress more quickly in their careers, expanding their social skills and continuously providing value to their jobs.
  • More than half (6 out of 10) retail executives said that AI tools make employees' work easier, while 55% said they increase daily job satisfaction. This aligns with the retail sector's growing focus on how employee satisfaction can support the customer experience for their business.
  • AI is also playing an increasingly important role in enhancing the customer experience for buyers, both online and in person. She can provide buyers with better access to information, faster transactions, and an easier way to compare prices.

Key findings from Honeywell’s survey of retail shoppers included:

  • Two-thirds of consumers surveyed (66%) reported using AI while shopping, whether it was asking a question via a chat bot, comparing prices for an item across retailers, or summarizing customer reviews.
  • Comparing prices across stores is by far the most sought-after use case for AI (53%), followed by checking product availability (41%) and having a simpler, more seamless checkout experience (34%).

To learn more about the survey results and how Honeywell’s AI solutions are helping shape the new era of retail, visithttps://automation.honeywell.com/us/en/industries/retail.

Methodology

Honeywell hired Wakefield Research to conduct the Honeywell Retail Executives Survey and the Honeywell Retail Consumers Survey (collectively called the "Honeywell AI in Retail Survey"). These were surveys conducted in the "Omnibus Survey" format from December 2 to 8, 2024, using an email invitation and an online survey format. The Retail Executives Survey interviewed 100 executives from the US who met the minimum requirement of vice president in retail companies with a minimum annual revenue of $100 million. The Retail Consumer Survey interviewed 1,000 nationally representative American adults, aged 18 and older.

4TRUCK expects 20% growth in road implement deliveries in 2025

4TRUCK predicts a 20% growth in delivery volume in 2025. The outlook aligns with the good moment that the truck sector in Brazil is experiencing. Last year, 122,099 units were sold, 17.4% more than in 2023, when 103,994 vehicles were sold. The numbers reflect a strong recovery in the country's truck market, mainly driven by sectors such as agribusiness, construction, and general industry.

In general, the company grew 10% in 2024, considering a tumultuous first quarter due to the office relocation. For this year, even in a challenging scenario, the expectation is to grow 20% in delivery volume. "The client needs to have confidence in the country and the government, access to credit, and competitive interest rates. We do not believe we will have these three conditions in an ideal form in 2025, but we are still confident," explains Osmar Oliveira, CEO of 4TRUCK.

In 2024, the most implemented brands by the company were Mercedes-Benz (44%), Volkswagen (30%), and Iveco (13%). Regarding the portfolio, the most implemented products were dry cargo box (56%), tarpaulin/side curtain box (19%), and metal body (14%).

To continue meeting the growing demand, the company started 2025 at a new location with more space and a modified layout. Even closer to Via Dutra, the new property has an exclusive block for administration and four other blocks dedicated to production, allowing operation by activity cells (components, welding, assembly, painting).

The company's CEO also highlights that they are seeking new assembly partners in other states, as well as new developments that can optimize the production process and training for the team. "We need to increase our capacity and stay competitive to face an increasingly demanding and challenging market," says Oliveira.

What makes the Oscars the biggest event in the film industry and what can companies learn from them?

Since its first edition in 1929, the Oscars have earned a special place in the hearts of millions of viewers around the world. But what makes this ceremony the biggest event in the film industry? And what can companies learn from him?

This year, Brazil is experiencing an unprecedented moment at the 2025 Oscars, with the filmI'm Still Herereceiving three nominations: Best Film, Best Actress (Fernanda Torres), and Best International Film. This achievement not only reinforces the significance of the event but also the power that recognition has in driving talent and highlighting unique stories. Let's understand the impact of the Oscars and how they can inspire corporate practices.

The Oscars: a celebration of talent and effort

The Oscar, officially known as the Academy Awards, goes far beyond an award ceremony. It represents a milestone for the film industry by celebrating talent, creativity, and innovation. By awarding actors, directors, screenwriters, and other professionals, the Oscars give more than golden statues: they provide validation, visibility, and motivation.

And why is this so important? Because public recognition has a transformative power. An actor who wins the Oscar not only sees their career boosted but also becomes a reference for millions of people. Similarly, a film that receives nominations begins to be watched by a much larger audience, generating cultural and financial impact.

This cycle of appreciation and awarding is a key element of the event's success. After all, who doesn't like to see effort being recognized?

Reconhecimento: o segredo para engajamento e motivação

If the Oscar proves anything, it is that recognition works as fuel for excellence. This does not only apply to the film industry; the impact of recognition is universal and can be observed in any context — including the corporate environment.

In companies,recognize the effort and talent of employeesIt is one of the most effective strategies to promote engagement and productivity. Studies show that professionals who feel valued have greater job satisfaction and stay longer in organizations. The effect is similar to what happens at the Oscars: recognition motivates, engages, and inspires.

Just as the Film Academy spends months evaluating and highlighting the best professionals, companies should create award systems that demonstrate appreciation for their employees. After all, who wouldn't want to feel like the "Oscar winner" within their own team?

Learning for companies: how to create an efficient reward system

Rewarding is an art that goes beyond delivering rewards. It is necessary to plan carefully so that the recognition has a real impact. Here are some lessons from the Oscars that can be applied to the corporate world

Transparency in the recognition process

At the Oscars, the nominations and evaluation criteria are widely debated and publicized. In the corporate environment, this means creating clear and fair systems where everyone knows how recognition is achieved.

Valuing diverse talents

The Oscars have been expanding their efforts torecognize talentsfrom different cultures and backgrounds, and companies should do the same. The actors themselves began to demand that more diversity be included in the awards. Diversity and inclusion enrich the team and strengthen results.

Personalized and meaningful awards

Just as the Oscars celebrate different categories, companies can customize their recognition programs. It's not just about financial rewards, but understanding what truly motivates each employee.

Frequent recognition, not just annual

Although the Oscars are an annual event, companies can adoptcontinuous recognition practices. This helps keep morale high throughout the year.

Incentive's role in transforming corporate recognition

Incentive, national leader in corporate awards,understands the transformative power of recognition. With over 40 years of history, our mission is to ensure that companies of all sizes have access to the best award solutions, aligned with the needs of the modern world.

Recognition goes beyond giving a trophy or a bonus. It's about creating connections, strengthening relationships, and inspiring people. And that's exactly what we do at Incentive. From customized programs to digital tools that ensure transparency and efficiency, we offer everything companies need to value their employees.

Our experience shows that when recognition is well done, results appear: increased productivity, engagement, and talent retention. It's like winning a "corporate Oscar" every day.

Recognition is the key to success

The Oscar remains the biggest event in the film industry because it understands the value of recognition. He celebrates talents, tells stories, and creates memorable moments. And this same power can be harnessed by companies.

By valuing their employees, organizations not only strengthen their teams but also create a culture of success. Whether in the cinema or in the corporate environment, recognizing talents is a practice that transforms individuals and organizations.

As we celebrate Brazil's historic milestone with Fernanda Torres and the filmI'm Still HereAt the 2025 Oscars, take the opportunity to reflect on how you are recognizing the people around you. After all, every effort deserves a reward fitting of it.

Artificial intelligence, a major vector for the transformation of modern retail

The NRF 2025 Big Show, held in New York City, reaffirmed its importance as the leading global platform for discussing the trends and innovations shaping the worldwide retail industry. On January 12, 13, and 14, executives, CEOs, and industry leaders shared their strategies, challenges, and visions that are redefining the market. From the perspective of leadership in retail and franchising, I will explore, next, lessons and cases that stood out at the global event and lessons that can impact retail in the long term.

Artificial intelligence (AI) continues to be the driving force behind transformation in retail. Companies like Amazon and Walmart have demonstrated how AI is being used to revolutionize processes, improve customer experience, and optimize operations.

At Amazon, AI is integrated across various fronts, from the conversational shopping assistant Rufus, which responds to consumers' complex questions, to logistics enhanced by mobile robots and analysis systems that highlight the main pros and cons of products. At Walmart, partnerships with technology companies like NVIDIA are enabling the use of digital twins to forecast demand, optimize inventories, and even simulate store layouts. Efficiency is not only operational but also strategic, creating smarter and more connected stores.

This widespread use of AI positions the technology as essential to meeting growing demands for personalization, agility, and efficiency.

The NRF 2025 also made it clear that omnichannel is no longer an option, but a requirement for retailers who wish to remain competitive. Practical examples that reinforce this idea highlight the importance of integrated strategies focused on traffic to the physical store, which plays an increasingly central role in the customer experience with the product and in the relationship with the brand.

Two key insights into this are: hybrid stores,iIntegrating the physical and digital, where retailers offer a seamless experience that combines convenience and personalization; and social commerce, where platforms like TikTok and Instagram are increasingly relevant for driving sales and engagement, as demonstrated by Pacsun, which reported 10% of its digital sales originating from these platforms. This integration allows companies not only to meet customer expectations but also to surprise them with innovative and meaningful experiences.

Sustainability has emerged as one of the central topics of the event in recent years. This theme reflects a definitive change in consumer mindset. The new generations, especially Z and Alpha, prioritize brands that share their values, and this requires a complete restructuring of retail operations, such as waste reduction, where sustainable packaging, recycling initiatives, and reuse programs are at the core of brand strategies; and eco-friendly products, as the demand for local, organic items andplant-basedIt continuously grows, expanding the concept of conscious consumption beyond the food sector to include personal care and household items. In this sense, those who manage to combine sustainable practices with operational efficiency will be ahead of the market and can serve a niche that is only growing in retail.

Despite the growth of e-commerce, brick-and-mortar retail is reinventing itself as a space for connection and experimentation. Even with AI and new technologies, direct contact with the customer, with personalized and humanized service, continues to be a competitive and relevant differentiator in the relationship between brand and consumer.

I bring two cases that stood out in this regard. At American Girl (Mattel), doll customization not only increases customer engagement but also raises the average ticket per visit. The brand invests heavily in the construction ofstorytellingon social media, attracting the younger generation and also awakening a sense of nostalgia in adult customers. At Foot Locker, investments in interactive technology and personalization for the female audience demonstrate how understanding the evolution of customer expectations can transform a business.

Physical stores now transcend the simple act of selling products, becoming points of contact that create unique and memorable experiences.

The NRF 2025 also addressed the economic and technological challenges faced by the sector, while highlighting promising opportunities. The challenges are a iinflation, technological disruption, and growing consumer expectations that increase pressure on retailers. Regarding opportunities, advanced personalization driven by data and AI, and social commerce offer new ways to engage and retain consumers.

The vision for the future

The retail of the future will be defined by the ability to balance technological innovation with meaningful human experiences. Personalization will be one of the main competitive differentiators, but it must be accompanied by an ethical and transparent approach to data use. Sustainability, innovation, and an unwavering focus on the customer will be at the center of successful strategies.

The importance of leadership within companies was also a highlight at the fair. Creating and maintaining a strong culture has become an industry imperative, focusing on developing this culture through people, communicating and disseminating clear purposes and values both inside and outside the companies.

Again, we realize how the greatplayersRetail stakeholders are aligned regarding the protagonism of people in the business strategy. In this sense, service, customer experience, training, and behavior are words that are repeated in different contexts.

NRF 2025 demonstrated that the retail industry is constantly evolving, and only those who embrace change with creativity, resilience and purpose will thrive in an increasingly dynamic industry.

You are allowed to make mistakes along the way

We are at the beginning of a new year, a moment when we traditionally set goals and establish objectives that will guide the company's path throughout the year. However, those who think that simply putting the first "big idea" that comes to mind will be enough are mistaken. On the contrary, to do this correctly, it is necessary to evaluate the company's history, starting with the 2024 balance sheet.

I know that saying this may seem a bit obvious, but many companies still do not carry out this process. There are some managers who believe they should wipe the slate clean of the previous year as soon as the recess ends and the real work begins. Well, based on my experience, unless it is a new organization in the market, it makes no sense at all to pretend that nothing happened before.

You must be wondering: why? The answer is simple: starting everything "from scratch," ignoring the existence of prior work, destroys all chances of your business thriving. After all, even if you give up on it and start another company, change fields, or want to do the same work differently, you need to understand the past to get the present right and ensure a better future.

In this regard, the recommended approach would be to have a document containing the data with the previous year's balance, in order to understand the current situation of your company, identifying mistakes and successes, as well as knowing where it is doing well and where it needs improvement. Without that, it's hard to know where to go. And as the laughing cat would say in the classic storyAlice in Wonderland, if you don't know where to go, any path will do.

However, be aware that 'any path' is not a good option when we have a business we want to grow, especially with employees who depend on us and the job. Therefore, using OKRs – Objectives and Key Results – can be a great solution to determine the best course of action at the moment, both for the year and especially for the next three months.

Yes, three months is an ideal amount of time; after all, a year nowadays seems like a decade, and OKRs help us a lot to work better with shorter cycles. In this way, it will be possible to correct what went wrong, if necessary, by starting to work based on results. And once you set the goals and establish the objectives – short, medium, and long term – to achieve these expected results, it will be easier to determine which path you should follow.

And remember: it's okay to admit that the chosen path wasn't the best or that it wasn't what you expected; these things can happen and are more common than you might think. It is always possible to recalculate the route and take a new direction. We can make mistakes, but as long as they are new mistakes.

App developed by Eitri in partnership with Wicomm boosts ToyMania sales

Eitri, the platform for application development that is transforming Brazilian retail, continues to focus on creating mobile solutions that offer three times more productivity at one-third of the cost for companies. An example of this was the work developed in partnership with Wicomm for ToyMania, a store that offers a wide range of products for all ages, including educational and collectible toys from renowned brands such as Fisher-Price and Barbie. During the Children's Day week, the most important date of the year for the sector, there was growth of12,5%in sales.Additionally, users who navigated through the app recorded an average ticket of R$ 247, while the app's average conversion rate was 6%.

According to Adjust's annual report, a data analysis and analytics company, in 2023 alone there was a 34% increase in revenue for companies that used applications, which accelerated the growth of this market.With this perspective, ToyMania wanted to offer even more convenience to its customers. The main challenge was to create an environment that strengthened the bond with the customer and allowed for easy and optimized navigation, without compromising the variety of the catalog and the quality of the services already offered by the website. With a complete portfolio of services in UX, CRO, Media, and CRM, Wicomm optimized the entire user experience, ensuring high performance in the application.Eitri brought a robust and scalable technological solution for the development of the app, allowing the company to meet market demands with excellence.

“While many competing apps focus solely on sales, ToyMania’s app delivers a complete experience. In addition to being fast, intuitive and easy to use, it connects the customer with the brand in a more engaging way, offering not only toys, but content and benefits through the points program, strengthening customer relationships and encouraging loyalty,” explains Guilherme Martins, co-founder of Eitri.

Development

Designed with the goal of making navigation easier for parents, guardians, and even children, the app offers a simple and fast interface. Provides a smooth and practical experience, allowing any user to find their favorite products effortlessly.In addition to being lightweight, it loads quickly and was designed to be intuitive, making it accessible even for people who are not very familiar with technology and app navigation.

Among the features, highlight the complete catalog, organized so that products can be found in just a few clicks, with filters that make searching easier, whether for a last-minute gift or a special toy. The rewards points program rewards each purchase with points that can be exchanged for discounts, strengthening the relationship with the customer.Custom notifications keep users informed about promotions, launches, and important dates such as birthdays.Additionally, the app offers exclusive content, with activity tips, news about famous brands, and events from the toy universe, including texts, videos, and live streams about the main releases.

“We are extremely pleased. Our goal with the new shopping app was to make the user experience easier, more accessible and more convenient. Now, shoppers can browse, purchase products quickly and receive notifications about promotions. More than a sales channel, it is an extension of our company, connecting customers through content, live broadcasts and entertainment, which strengthens the connection consumers have with our brand,” says Eduardo Carvalho, head of e-commerce at ToyMania.

Artificial intelligence boosts e-commerce results in Brazil in 2024 and heats up the sector in 2025

THEBrazilian e-commerce revenueIn 2024, it exceeded 200 billion reais, according to data from the Brazilian Association of Electronic Commerce (Abcomm). The growth of over 10% compared to the previous year is an indicator of new realities in purchasing behavior and how online stores communicate with consumers, highlighting the role of Artificial Intelligence (AI) in personalizing the shopping experience, driving increased sales and customer loyalty.

For 2025, expectations are even higher:according to data from ABComm, it is expected that the revenue of virtual stores in Brazil in 2025 will exceed R$ 234 billion, representing a growth of almost 15% compared to the previous year, with an average ticket of R$ 539.28 and an increase of three million new buyers.

In a highly competitive scenario with increasingly demanding consumers, AI has emerged as an indispensable tool for the success of e-commerce.A survey conducted by Ebit/Nielsen reveals that 7 out of 10 online stores in the country already use some type of artificial intelligence resource, such as data analysis and automations to deliver a personalized and more accurate experience to your customers.

Among the companies consulted about the results of usingAI no e-commerce, edrone, a platform specialized in marketing automation and CRM, presented interesting data on the impact of its solutions on its clients' revenue. According to edrone data, automation tools were responsible for approximately 20% of the total revenue of their partner online stores in 2024, resulting in additional sales generated from actions such as abandoned cart campaigns, customer recovery, and post-purchase promotions. One of the most prominent automations was the abandoned cart recovery, which achieved an open rate of 25% and a conversion rate of 1.60%, helping to reduce the loss of sales that would normally occur in incomplete transactions.

Furthermore, personalization was one of the main factors that drove sales. In a CRM platform like theedronethe use of data for precise targeting enabled more effective marketing campaigns. Post-sale automations generated open rates of 43.7% and conversions of up to 1.86% in offers with discount coupons and cross-selling tactics. "We were surprised by the results achieved, especially in increased sales and customer loyalty. The difference in performance is evident among clients who use personalized automations, such as cart recovery and segmented campaigns. They are able not only to optimize their operations but also to create stronger connections with consumers, generating significant and sustainable results," shares Ana Luiza Zaroni, support team manager at edrone.

AI and automation help sell more on special dates

Holidays also promise to be even more impactful on e-commerce revenue in 2025, especially for retailers who adopt artificial intelligence in their operations. In theBlack Friday 2024 a ArtStone, leader in the Brazilian market for natural stones and accessories for costume jewelry, earned more than R$75 thousand reais in just one day, combining newsletter campaigns with three marketing automations from edrone, achieving an overall revenue in November 52% higher than in the previous month.

"With such an extensive and strategic campaign, we needed a robust platform that would allow us to target the audience, automate sends, and monitor results in real time. The fact that there was no limit on sends allowed us to maintain active and consistent communication throughout the entire event, without having to worry about additional costs. The tool helped us create clear and targeted communications, ensuring that our clients were always informed and engaged." shares Alan Matheus Perez, marketing director of ArtStone.

With the expectation that the volume of online orders in 2025 will grow by 5%, totaling 435 million purchases, adapting to these new technologies and trends will be essential for retailers to stay competitive. The year 2024 was marked by artificial intelligence as one of the greatest drivers of sales, and with the continuous evolution of these tools, it is expected that the impact of AI on online sales will intensify even further in 2025, helping brands deliver faster, more personalized, and connected shopping experiences.

“A new bet by edrone is the creation ofdynamic email subjects, according to each user's behavior. Thus, the same campaign will have various forms of communication, targeted to each type of customer, all automatically with the help of Generative AI," anticipates Ana Luiza.

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