Braze (Nasdaq: BRZE), a leading customer engagement platform, announced today a strategic partnership and integration with Shopify, as well as new features and templates to customize consumer engagement. These capabilities provide real-time enhanced insights into individual preferences during shopping journeys, helping eCommerce marketers quickly create campaigns that drive their daily operations—allowing them to focus more on creating experiences that build lasting relationships with their customers.
Braze's Customer Engagement Platform offers a flexible, real-time solution with multi-channel support for brands of all sizes, industries, and geographies. Brands can leverage resources such as Braze's Data Platform, BrazeAI™, and native multi-channel capabilities to unify customer insights and create highly relevant and memorable experiences. Brands in the retail, consumer goods, and other sectors, such as e.l.f. Beauty, Hugo Boss, Gymshark, Gap, and Overstock, already use Braze as part of their eCommerce journeys.
"At e.l.f. Cosmetics, we know that truly understanding our consumers allows us to serve them better," says Brigitte Baron, Senior Director of Global CRM & Customer Growth at e.l.f. Cosmetics. "It's not just about reaching them, but delivering value in ways that are relevant and welcomed. With Braze, we can create personalized, data-driven experiences that resonate with our community, ensuring that each interaction is meaningful and not just another message," he adds.
Enable Real-Time eCommerce Insights with Braze and Shopify
The new strategic partnership between Braze and Shopify enables enterprise brands to create seamless, personalized customer journeys by combining Shopify's eCommerce capabilities with Braze's real-time engagement platform — supporting higher conversion rates, retention, and lifetime customer value. With enhanced Shopify integration, eCommerce brands can quickly connect to support the flow of commerce insights, improve identity management, and enable personalized shopping experiences using visitor data and Shopify product meta-descriptions. (Available in Q1 2025)
"At Shopify, we are committed to improving commerce for everyone," said Dale Traxler, Shopify's Director of Technology Partnerships. "Our plug-and-play integration with Braze allows brands to leverage insights from both platforms and engage consumers with better shopping experiences at the moments that truly matter. We are excited to partner with Braze to help businesses stay ahead in today's dynamic retail and eCommerce sector," he concludes.
Faster Time to Value with Native eCommerce Capabilities
New native data schemas and eCommerce templates help brands understand consumer behaviors faster and take relevant actions at every stage of the journey:
- With predefined Shopify events, marketers can unlock a variety of eCommerce use cases, such as Abandoned Cart, to quickly activate campaigns and see a direct impact on return on investment (ROI). Available in Q1 2025 for Shopify customers, Q2 2025 for non-brand customers
- Pre-built Canvas (Q1 2025) and Email (Q3 2025) templates, designed specifically for eCommerce and aligned with industry best practices, enable marketers to create visually appealing and effective campaigns quickly and easily.
- Customizable landing page templates with drag-and-drop functionality speed up the creation of new landing pages, allowing marketers to promote their products and grow their email, SMS, and WhatsApp lists. (Q1 2025)
Rich, Personalized No-Code Experiences Across Multiple Channels
Marketers can also leverage new capabilities to deliver richer, frictionless shopping experiences by highlighting the most relevant products and services across WhatsApp and email channels:
- Marketing professionals will be able to add dynamic, no-code product personalization using the drag-and-drop email editor, enabling highly targeted messages that align their products with the unique interests and preferences of their customers. (Q3 2025)
- With the launch of WhatsApp Commerce, global eCommerce brands can boost more sales by using their Meta Catalogs to easily create dynamic product messages on WhatsApp and rich shopping experiences within the chat. Other improvements in WhatsApp, such as greater media support (including video) and WhatsApp Lists, allow merchants to showcase their products in new ways and offer personalized recommendations based on customer preferences. Click tracking helps marketers effectively redirect customers on WhatsApp and other channels to increase conversions. (Q2 2025)
"We developed the Braze platform to be flexible and powerful enough to enable brands of all sectors, regions, and sizes to create relevant and engaging experiences," said Kevin Wang, Braze's Product Director. "This allowed brands to build on our real-time streaming architecture, data modularity, and native multi-channel approach, delivering positive results for eCommerce brands. As we focus more on specific industries, we see opportunities to make Braze even easier for marketers. We are excited to take this step forward for eCommerce, in partnership with other leaders in the space, such as Shopify, to make understanding and engaging consumers throughout their journey faster and simpler," he states.
eCommerce brands looking to optimize their customer engagement strategy can explore new solutions offered by Brazehere.
Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995, including, but not limited to, statements regarding the expected performance and benefits of Braze, its products, programs, and strategic partnerships. These forward-looking statements are based on Braze's current assumptions, expectations, and beliefs, and are subject to risks, uncertainties, and changes in circumstances that could cause actual results, performance, or achievements to differ materially from those expressed or implied by the forward-looking statements. More information about potential factors that could affect Braze's results is included in Braze's Quarterly Report on Form 10-Q for the fiscal quarter ended October 31, 2024, filed with the U.S. Securities and Exchange Commission on December 10, 2024, and other public filings of Braze with the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release represent Braze's views only as of the date of this release, and Braze assumes no obligation and does not intend to update these forward-looking statements, except as required by law.